8:30 a.m.
Check my voice mail and e-mail and
return a couple of messages.
Still online, I review closed loan and mortgage rates. List
possible solicitations based on loans and mortgages paid off.
9:30 a.m.
Grab a tea before the first customer
arrives.
Investments aren't completed, so I put them aside to finish between
appointments. I look up customer contacts in the system and make a
note of investments coming due, follow customer instructions and
call a customer who hasn't left instructions. I invest accordingly.
10:00 a.m.
Review the customer's profile and
provide advice.
The customer's profile had been prepared the day before, which
always helps. We discuss three needs: day-to-day banking, saving
and investing, and borrowing. I also sell her overdraft protection
and a line of credit I had pre-qualified her for the day before.
She understands she can consolidate her debt into one easy payment
and achieve greater flexibility in financial matters.
10:50 a.m.
A great customer interaction!
It was a good session. We say goodbye and I put her information
into the customer contact system. Back to the investments I put
aside.
12:30 p.m.
Time for lunch!
Have a quick sandwich, then take a walk for some fresh air.
1:30 p.m.
Return to find a customer needs help
with his RSP.
Go through the Sales and Information Web site to determine which
investments are best suited to his future needs. Set him up with an
RSP loan to maximize his RSP contribution and a pre-authorized
purchase plan so he doesn't require a loan to make a contribution
next year. He says he'll think of me when he's retired and living
in Florida!
2:15 p.m.
Make more calls from Marketing's lead
list.
Set up two appointments. I am currently at 80% of my sales target
with 10 days left in the month. It's achievable! Return a telephone
call from another customer. Follow up on a mortgage application
I've been working on.
3:45 p.m.
Meet with another customer!
This is my third meeting with a customer who has $700,000 sitting
in his chequing account. He's very wary of investments, but today I
make a breakthrough. I get my message across that we have excellent
products that can help him grow his money. He's convinced! He buys
T-bills and wants to transfer $200,000 to TD Waterhouse Financial
Planning.
4:30 p.m.
Meet with my Manager.
We discuss developmental issues I should focus on before applying
for a Manager, Financial Services position. Back at my desk I
prepare for tomorrow's customers. There's one in particular who is,
well, extremely demanding. So I need to be well prepared.
5:00 p.m.
It's been another busy day.
I head home and make some supper. Later, I'll study for my personal
financial planning course. I'm feeling good about my career
plans. | 
