8:30 a.m.
Arrive at the office ready to start the
day.
Arrive at the office, go through email and voice mail and write
down my action list. Read up on the latest business news.
8:45 a.m.
Check status of current deals
Review all current credit requests within my business pipeline and
review current investments that are up for maturity within business
portfolio.
9:30 a.m.
Return phone calls and reply to
emails.
Review my business portfolio to identify business opportunities and
provide advice to my business customer’s by identifying
ways to save them money or by providing banking services and
products to make their business grow.
10:30 a.m.
First appointment booked.
My first appointment today is to open a new business account for a
new customer, it was a proactive meeting. We talked about his
business and also discussed a business line of credit which will
help with his cash flow as he starts his new business. I add the
clients request within my business pipeline tracker to ensure
follow up which is usually within 5 business days. Continue to
monitor email and voice mail.
11:30 a.m.
View status of current credit
deals.
When submitting a credit application, discussing a deal with an
area manager is a complex task. From contacting credit adjudication
centre representatives to funding officers each day is different
but very rewarding. Knowing you were able to provide assistance
with a client’s dream of having their own business is an
amazing feeling.
12:30 p.m.
Lunch break or lunch meeting.
1:30 p.m.
Return from lunch.
Check for any voice mail and email. Complete any current files and
enquires. There are many aspects to a credit request which can
occupy your time. Going through financial statements and
calculating ratios, or simply positioning a credit proposal to a
client takes great precise to detail and patience.
2:30 p.m.
Attending a meeting outside of the
office.
Today I am meeting with one of my existing customer’s to
finalize a request by signing the appropriate documents. I really
enjoy meeting clients at their office you will usually get a tour
and learn how their business runs internally which helps you
understand their business and needs.
3:30 p.m.
Back at the office.
Contact my clients I need to follow up with for credit requests,
investigations or general enquires.
4:00 p.m.
Return phone calls and emails.
I ensure all my voicemail and email are responded to accordingly. I
review all requests have been handled and initiated and documented
within my business pipeline which helps by setting time lines and
ensures follow up is handled appropriately.
5:00 p.m.
Change my voicemail for tomorrow
advising my availability.
End of day. | 
