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Day in the Life of a Senior Relationship Manager, Corporate Real Estate (CRE)


Robert
Senior Relationship Manager
7:00 a.m.

Check Blackberry for any urgent messages before heading into work
8:00 a.m.

Arrive at my desk. No 8:00am meetings today so there's time to go through emails and voice messages in detail. Respond to requests for information regarding available space, project processes, and occupancy costs, and confirm meeting invitations. Follow up on outstanding Lease Initiation Documents and Expenditure Authorities. Prioritize other issues for more detailed review and response. Review presentation material for this morning's meetings.
9:00 a.m.

Meet with Senior Vice President (SVP) to discuss options for space consolidation of a newly re-organized business unit and develop a mid to long term strategy to change the overall real estate footprint to reflect emerging business needs.
10:00 a.m.

Teleconference with a business unit management team to discuss upcoming projects and address outstanding Facilities Management, Project Management, Leasing or Financial Reporting items that have not been resolved through the normal process. Ensure other members of the team are appropriately engaged in resolution of these issues.
11:00 a.m.

Meet with SVP to present an overview of various Corporate Real Estate (CRE) environmental and cost reduction initiatives which will enhance the employee experience at TD.

On the way back to my office, stop for an impromptu coffee with a client and discuss his process improvement project and the likely impact it will have on the future space needs within his business unit. Agree to consider opportunities to mitigate occupancy costs for the business unit which would strengthen the business case for the project.

12:00 noon

Lunch and learn meeting on best practice for Occupancy Cost reduction. Review of research prepared by the Real Estate Executive Board outlining initiatives by other major corporations in US and Canada.
1:00 p.m.

Project kick off meeting with Client, Project Manager and Designer. Review Project Charter Document, scope of work, roles and responsibilities, and major time lines.
2:00 p.m.

Meet with Corporate Real Estate Relationship Management team to compare notes on client needs and vacant space opportunities, service delivery process improvements, and communications strategy. We assess the overall workload and timing for specific activities such as quarterly Capital Expenditure forecasting, Asset Write-off forecasting, Vacancy reporting and pending Lease Notice Dates.
3:00 p.m.

Finish off earlier email and voice mail requests on matters related to Head Office Rent, approvals for Asset transfer and write-offs. Discuss with colleagues and prepare a project management strategy for a series of small expense and capital projects. Qualify cost implications of negotiated net effective rents and capital incentive allowances for an office relocation proposal in Asia.
4:00 p.m.

Meet with real estate brokers to tour client through alternate spaces under consideration for expansion needs. Advise client on costs and potential occupancy dates.
5:00 p.m.

Call forward phone and spend the remainder of the day compiling space requirements of various businesses as the basis for a real estate strategic plan. Begin the documentation process by outlining current understanding of the business growth, the organization and the associated real estate acquisitions, consolidations and exit strategies that will be required. E.mail business case assumptions to the finance group and request financial analysis for 3 expansion scenarios.
6:00 p.m.

Prepare weekly status updates of major initiatives specific to each Line of Business and forward to senior executives. Print out a couple of research articles for review at home in the evening.