Make a transfer on Sunday afternoon, no problem. Check your
account balance way past midnight, no sweat. Looking for credit or
investment advice, we can help! Rain or shine, day or night,
it’s our objective in the TD Canada Trust Phone Channel
to exceed customer expectations on each and every call. With over
2000 employees, the TD Canada Trust Phone Channel services over 26
million customer contacts per year, processing over 128 million
transactions. TD Canada Trust has redefined telephone banking. By joining our
team, you will discover just what makes us so different. And
you’ll have the opportunity to learn, develop and explore
career options across a number of contact centre businesses,
strategic support and operational shared service functions. EasyLine
– Operating out of contact centres in London and Markham,
Ontario, EasyLine Specialists provide inbound telephone and email
customer service and assistance for all banking product and
procedural related questions. Additionally, EasyLine Specialists
are provided training to identify and recommend additional products
or services that will continue to deepen our customer
relationships. Our 24/7 EasyLine service offers our customers a
convenient choice for investment advice, credit solutions and
day-to-day banking. Service in provided in English, French and
Asian with additional languages offered through our Language Line
solution.
Specialized Sales & Service
Centres
– Operating out of contact centres in Markham and London,
Ontario, these sales teams provide inbound and outbound advice on
credit, investment, and insurance products. Specialists in these
centres are trained to conduct effective, customer need-based sales
conversations and maintain a very solid knowledge of the products
they support in order to provide tailored advice and
recommendations to our customers.
Visa Customer Service
– Operating out of contact centres in London, Markham and
Montreal, these teams provide exceptional inbound customer service
to our cardholder clientele through problem resolution and customer
need-based solutions. Visa Customer Service provides on site
service in English, French, Mandarin and Cantonese and can service
over 170 other languages through our Language Line solution.
Branch Information Centre
– Operating out of a contact centre in London, Ontario,
this group supports TD Canada Trust employees by providing a single
point of reference for questions pertaining to product, policy and
procedure as well as system navigation via telephone and e-mail
communication channels.
TD Ameritrade
– Operating out of a contact centre in London, Ontario
with other sites in Omaha, Nebraska (USA) and Fort Worth, Texas
(USA), this team provides inbound service to US brokerage
customers. Specialists in this area focus on asset gathering,
providing timely information on market activity, placing trades and
providing overall exceptional customer service in the areas of
relating banking services and technical support. Accreditation
within the US brokerage industry is required and additional
training and support provided to all employees.
TDCT Phone Channel Shared Services
– Operating out of locations in Toronto, Markham and
London, Ontario, these teams provide strategic and operational
support to all of the TDCT Phone Channel contact centres. Designed
to promote efficiency, increase sales capabilities and improve
service, these teams collaborate and introduce best practices to
ensure the contact centre businesses are able to exceed customer
expectations on every call.
Typical Roles
- Specialist / Customer Service Officers
- Team Manager, Group Manager, Call Centre Manager
- Mutual Funds Representative
- Shared Services - Project Manager, Customer Strategy Managers,
Sales & Service Managers, Analysts, Schedulers,
Forecasters
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