Customers

Customers

Customer focused

Responsible Banking

Building a Better Bank starts with building strong and lasting relationships with customers. In 2015, we continued to focus on legendary customer service and convenience across our business.

 

We want to deliver legendary experiences that inspire our customers to recommend us to their friends and family.

As our customers feel the ongoing impact of global economic turbulence, they continue to ask us to stand by them. And we do.

As a financial services provider, we have a role to play in ensuring affordable and comfortable access to essential banking services.

We serve a diverse population of customers across more than 2,500 communities in North America.

Awards

award

For the second year in a row, TD Bank was named “Best Big Bank” by MONEY magazine in its ranking of Best Banks in America 2015-20161

award

For the 10th year in a row, TD Canada Trust was named "Highest in Customer Satisfaction Among the Big Five Retail Banks” by J.D. Power in the Canadian Retail Banking Study2

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TD Bank ranked as the "Best Small Business Bank" in the U.S. Northeast according to the 2015 J.D. Power Small Business Banking Satisfaction StudySM 3

1 MONEY is a registered trademark of Time Inc. and is used under license. From MONEY® Magazine, November, 2015 © 2015 Time Inc. MONEY and Time Inc. are not affiliated with and do not endorse products or services of TD Bank, N.A. or TD Bank Group.

2 TD Canada Trust received the highest numerical score among the big five retail banks in the proprietary J.D. Power 2006-2015 Canadian Retail Banking Customer Satisfaction StudySM. Study based on over 14,000 total responses and measures opinions of consumers with their primary banking institution. Proprietary study results are based on experiences and perceptions of consumers surveyed April-May 2015. Your experiences may vary. Visit jdpower.com.

3 TD Bank, N.A. received the highest numerical score in the northeast in the proprietary J.D. Power 2015 Small Business Banking Satisfaction StudySM. Study based on 8,086 total responses, measuring 8 financial institutions in the northeast (Connecticut, Maine, Massachusetts, New Hampshire, New Jersey, New York, Pennsylvania, Rhode Island, Vermont) and measures opinions of small business customers with annual revenues from $100,000 to $10 million. Proprietary study results are based on experiences and perceptions of customers surveyed in July-August 2015. Your results may vary. Visit jdpower.com.