About the position: In this position, you'll be an integral part of the Branch Sales and Service team. Your focus will be to provide the right banking solutions — solutions that meet the diverse financial needs of both established and new customers — by opening new accounts, offering credit and basic investment counselling, and promoting the sale of all personal banking products and services. Where you've been: You hold a university degree or community college diploma and you have — or are willing to obtain — mutual fund accreditation. Most importantly, you have exceptional customer service skills and a passion for sales.
Where you're going: You'll be teamed with a knowledgeable sales coach who shows you the ins and outs of the job. You'll also take part in an in-branch development program and in-house training. It's a learning experience that leads to growth and success at TD Canada Trust.
8:30 a.m. Arrive at the branch with a latte - double shot, no sugar. Check the system for term investments coming due so that I can advise customers. Make a note to call and verify terms with several customers as rates have changed and will need new instructions. 9:10 a.m. 9:00 a.m. appointment arrives. He's in his twenties and wants to discuss investment options after receiving a good-sized inheritance. I think I need help on this one. I take my customer down the corridor and introduce him to a more experienced colleague. I tell the customer a Financial Advisor has more expertise than I do. He seems pleased and shakes my hand. 10:00 a.m. Bump into Jack at the water cooler. We agree to have lunch at that new place down the street. No time to chat though. It's a busy morning and I know our Customer Service Representatives (CSRs) would appreciate my help. Set up an ABM card along with telephone and Internet banking access for a young student who will be attending university out of town. She's so excited. 11:30 a.m. The morning is flying so quickly. Just before lunch, I process a credit card application for a couple that just emigrated from Hong Kong. I ask if they would like to set up an appointment with a Financial Advisor to discuss their financial needs and plans. They agree. 12:30 p.m. Jack and I go to the new restaurant. We both have a sandwich and a nice chat. He's into sports. I'm ready to go back to work. 1:30 p.m. I help a customer with his RSP decisions. He's thinking about transferring funds from term investments to a mutual fund. I tell him I think it's a good idea. He's young and can ride out any cyclical uncertainty and invest for the long term. I help some other customers with loan and mortgage payment inquiries. 2:30 p.m. I become aware that one of our customers has a complaint. In fact, he's yelling at a CSR about the service fees on his chequing account. I ask him into my office and walk him through various choices on our sales Internet site — Clear Customer Choices — and show him how to reduce the charges by doing day-to-day transactions in a more effective way. When he leaves half-an-hour later, I feel good that he's almost calm. 3:00 p.m. It's time for my regular coaching session with the Manager, Financial Services. He's my mentor. We talk about growth activities that I need to focus on so I can be considered for a Financial Advisor role in the next 12 to 18 months. I like this. He also congratulates me on exceeding my sales revenue target. Thanks! 4:00 p.m. My Manager asks for my help to develop a plan to get the entire branch up to speed for the upcoming sales campaign that will be running for the next two months. I'd be delighted. 5:00 p.m. It's been a good day. I'm going to a movie tonight.