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I cant access my Interac e-Transfer; the page says To register for the Interac Email Money Transfer service, you must have an eligible Canadian dollar account.[IEMTINIT]
All this even though I have been accessing the e-Transfer for years :S
March 3, 2013 11:57:27 AM
1 person recommended this |
In reply to Wahab, Mississauga
Welcome to TD Helps!
The Interac e-Transfer service can only be used to transfer Canadian dollars between participating Canadian financial institutions. This service does not permit transfers in US dollars or to banks outside of Canada.
As an alternative, there are a few ways that you can send funds to the US:
* You can complete a wire transfer by visiting any TD Canada Trust branch (http://bit.ly/q16FQZ). More information about the information you will need to complete a wire transfer can be found here: http://bit.ly/TTGVPt.
* You can purchase a draft for $7.50 at any TD Canada Trust and you can then mail it to the US payee.
If you find yourself in the US frequently, you may be interested in our Cross Border Banking services, where you can open a US account with our counterpart TD Bank, America’s Most Convenient Bank over the telephone, and you can transfer up to $25000 per day between like titled accounts for free. To learn more, please visit: http://bit.ly/QlqRVg, or you can reach our TD North American Support line at 1-877-700-2913 available 24/7.
We hope this helps!
March 3, 2013 01:09:02 PM
In reply to Jennifer, London
Thank you Jennifer for your prompt reply. However, the money that was transferred by my father was in Canadian Dollars and was transferred to my td-account that is in Canada by my father's td-account. Moreover, this sort of transaction has occurred many times successfully. Thus, I still dont know what the problem is.
Thank you for your help!
March 3, 2013 01:48:11 PM
Thanks very much for your kind reply!
To clarify, did your father use the Interac e-Transfer Service to transfer these monies or did he complete a Personal Payee transfer to your TD Canada Trust account?
The Personal Payee transfer service allows one TD Canada Trust customer to transfer funds to another TD customer through the bill payment function on EasyWeb or by giving us a call. Funds are automatically deposited to your account either immediately (when the transfer is completed by a representative) or the next business day when completed through the bill payment function.
If you’d like to chat with someone right away about this, please give us a call anytime at 1-866-222-3456 and we’ll be happy to review this situation with you.
I hope this helps you further, Wahab.
March 3, 2013 01:58:37 PM
1 person recommended this
In reply to Casey, Mississauga
Hi Casey, Steve and Mary.
Welcome to the TD Helps community.
We are currently working with Interact to resolve this technical issue as soon as possible. We can confirm that the issue Interac is experiencing today is system wide and not specific to your TD account. We appreciate your patience and hope to have confirmation from Interac that the issue will be rectified shortly.
Thanks for your patience while we’re getting back up and running.
October 1, 2013 01:23:39 PM
4 people recommended this
In reply to Steve, Edmonton
I'm guessing their servers are getting hit hard with everyone doing the exact same thing a the exact same time: Paying rent! I'd say either wait until it becomes available again (whenever that is) or using an alternate payment method.
October 1, 2013 01:23:56 PM
I have received this for the first time today as well. I have always been able to Interac e-transfer, now I receive an error stating:
"To register for the Interac Email Money Transfer service, you must have an eligible Canadian dollar account.[IEMTINIT]"
October 1, 2013 01:24:10 PM
Someone has screwed something up today!! I thought it may have been the fact that I've recently had transfers come in from Australia that had somehow rendered my account 'ineligible' as a Canadian dollar account, but I doubt that's the problem if at least two other people are getting this error today as well
October 1, 2013 01:24:57 PM
In reply to Mary, Wasaga Beach
I've gotten this message for the first time today also. Is there anything I can do to make the transfer I've made many times before?
October 1, 2013 01:25:30 PM
I have been on hold for 35 minutes at the number you provided. My local branch does not answer either. I have the exact same question as Wahab. First time I've ever gotten such a blockage when about to do the same e-transfer I've done for years.
Mary, Wasaga Beach
October 1, 2013 01:25:45 PM
In reply to Sonia, London
Status update, please. It's still down. Do we have an ETA?
October 1, 2013 05:09:00 PM
In reply to jordan, burnaby
Thank you for joining the conversation, Jordan.
We are currently in touch with Interac, who are working to resolve this technical issue as soon as possible. We can confirm that the issue Interac is experiencing today is system wide and not specific to your TD account. We appreciate your patience and hope to have confirmation from Interac that the issue will be rectified shortly.
If you incur any fees as a result of this, please send us a secure message on EasyWeb (Attn: Social Media) and we’ll be happy to look into this for you.
Please note that the Interac e-Transfer is currently running on an intermittent basis. You can obtain updates on this service disruption by visiting: http://www.interac.ca/en
Thanks for your patience, Jordan. Have a great evening.
October 1, 2013 06:07:12 PM
Samething for me
Same: To register for the Interac Email Money Transfer service, you must have an eligible Canadian dollar account.[IEMTINIT]
Critical issue ...
No need to respond... except for the fix. :)
October 2, 2013 08:34:51 AM
In reply to Mart, Montreal
Good morning Mart, we’ve received confirmation from Interac that the service is now up and running. If you run into any issues trying to deposit a transfer you’ve received, please give us a call at 1-866-222-3456 and we’ll help you out.
If you incur any fees as a result of this, please send us a secure message on EasyWeb (Attn: Social Media) and we’ll be happy to look into this with you, or give us a call at the above number.
Thanks for touching base and for your patience, Mart.
October 2, 2013 09:05:15 AM
Hi everyone, we wanted to provide an update regarding Interac e-Transfer. We can confirm that Interac is seeing some issues this morning and their technical team is working to implement a solution.
For deposits you can go to https://et.interac.ca/ in your web browser or go through your mobile device to activate your deposit. If you are having trouble with this solution, please email Interac directly at firstname.lastname@example.org.
You can also check for updates:
Thanks for your patience.
October 2, 2013 11:29:16 AM
same here. I've been trying all evening.
November 22, 2013 08:35:46 AM
In reply to natalie, toronto
Thanks for joining the conversation.
I’m sorry to read you had some difficulty with Interac e-Transfer last night. We were advised by Interac that they were experiencing some technical difficulties, but it has all been fixed and it’s up and running again!
If you’re still experiencing the issue, please let me know.
Thank you very much, Natalie and have a great day!
November 22, 2013 10:40:48 AM