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I notice that there is a promotion right now that people opening a Select Service account will receive a Samsung tab. I have been a customer of TD for close to 50 years, but have never received anything for customer loyalty. I have never moved from TD to another bank when they have promotions on. Don't you think it would be good customer relations to offer loyalty appreciation in concrete terms, such as a Samsung tab, or other io tems? It would be nice to feel appreciated for longterm loyalty to a company, which is making money from my deposits and credit card purchases.
Jennine, Parry Sound
July 5, 2013 05:40:03 PM
34 people recommended this |
In reply to Jennine, Parry Sound
Thanks for your feedback regarding the incentives offered by TD Canada Trust to open new accounts.
TD Canada Trust appreciates the business of all of our customers, be they longstanding or new customers. Currently, we have a contest to win a Samsung Galaxy tablet for existing customers and invite you to check out the link here: http://bit.ly/16zf6S6. We are always happy to receive feedback, in order to provide a comfortable banking experience for all of our customers.
I hope this helps and please know that we do appreciate your loyalty to TD Canada Trust. Have a great day!
July 5, 2013 06:03:43 PM
15 people recommended this
I agree with Jennine. A draw just doesn't cut it. The probability of you actually winning is next to zero. It sure doesn't pay to be a loyal customer. RBC ....here I come.
June 3, 2014 08:12:09 AM
6 people recommended this
In reply to Dory, Burnaby
They told me that at my branch too....bla..bla..I could win one. Wow, they give them away to new to bank customers. I think I will go over to the royal and get there free mini pad. And open account. Unless you can work your magic for us. Thanks, kelly
June 10, 2014 07:12:52 AM
4 people recommended this
I agree 100 % especially since in their latest commercial they really seem to go all out for some of their customers.
Barry, North York
July 30, 2014 04:36:34 PM
3 people recommended this
In reply to Barry, North York
Yeah, after I wrote this and TD gave me their reply, I replied to them that giving their existing customers a chance to win was in no way comparable. That reply did not get posted, and I didn't receive a further reply from them. I notice that TD is now advertising in some American magazines, with their giveaway prominently posted, and their emphasis on customer service. They don't mention that they treat their existing customers (I've been a customer there for almost 50 years now) like they don't matter.
July 31, 2014 09:14:59 AM