This year, TD Bank Financial Group is pleased to provide our shareholders with the opportunity to obtain our first Accountability Report. In this document we present important information about our efforts to address the things that matter to all our community stakeholders, and, in turn, to us.
At TD Bank Financial Group, we strive to create value for our shareholders, offer diverse financial services for our customers, provide rewarding careers for our employees, demonstrate exemplary ethical standards, and improve the quality of life in our communities. Many of our activities target longer-term needs that we believe must be addressed now to ensure success tomorrow.
We’re committed to this forward-looking approach because it matters to our stakeholders: shareholders want long-term value, customers want to achieve their financial goals, and employees want to manage their changing personal and professional lives. The future also matters to all Canadians as they contemplate the health of our shared society.
As beneficiary of, and contributor to Canadian society, we recognize that we have the ability and a responsibility to help support the social, cultural, economic and environmental enrichment of our communities. Highlighted in the 2002 Accountability Report are some of our efforts over the past year. To obtain a copy, please visit our web site at www.td.com after March 15 or call (416) 308-6371.
The Future Matters...
Learn how we are sharing our leadership, expertise and resources to support the vitality and economic development of our communities. Our sponsorship of the TD Forum on Canada’s Standard of Living generated a practical debate on Canada’s economic future. Recognizing that Canada’s future is closely linked to the need for dynamic and healthy cities, we published research designed to promote discussion and awareness of urban policy issues. Through the donation of their time and expertise, our employees deliver presentations and resources to ensure consumers and business owners are informed about today’s varied and complex financial marketplace. In addition, numerous other initiatives are aimed at fostering financial strength in all our communities.
To Our Communities
Read about how we donated $20 million in 2002 to support a variety of causes to create brighter futures for our children, communities and the environment. We are helping to ensure our children’s health by sponsoring the TD Children’s Hospital Fund which aids the Children’s Miracle Network of hospitals serving over two million Canadian children. Numerous scholarship and children’s literacy projects provide essential support to our educational system. Our TD Friends of the Environment Foundation channels funds to many different environmental initiatives. As an Imagine Caring Company, we are committed to giving at least 1% of our annual domestic pre-tax profits on an operating cash basis to Canadian charities, making us one of the largest corporate contributors in the country.
To Our Customers
Find out how we are providing a comfortable experience for more than 13 million customers by being responsive to their financial and personal needs. The success of our customers – and ultimately our business – hinges on how well we meet their changing financial requirements. This means a continual process of listening
creating new products and services
ensuring the highest standard of customer protection
and demonstrating respect and understanding. To protect our customers, we uphold the highest standards of integrity, honesty, professionalism and conduct. Specialized services have been developed for customers with diverse needs such as the elderly and those with disabilities. We have also responded with numerous initiatives to suit our multi-cultural and aboriginal communities.
To Our People
Discover how we are meeting the needs of our employees. To achieve our vision of becoming a leading Canadian-based North American financial services company, we strive to offer our people rewarding roles in a supportive environment while promoting a workplace that reflects the diversity of our society. Our policies and initiatives uphold employment equity, while respecting and fostering the unique talents and perspectives that each employee brings to the organization. We are also helping our employees prepare for their futures through a wide spectrum of services and continuous learning opportunities that allow them to thrive professionally and personally while providing them with the tools to plan ahead.
To Our Shareholders
Learn about our leadership in corporate governance and our policies regarding the clarity, accuracy and completeness of our disclosure. TDBFG earned a top 20 rating among 200 Canadian companies in the 2002 Corporate Governance Rankings by the Globe and Mail – Report on Business. We constantly monitor evolving best practices in corporate governance, and adopt those that make sense for our organization, including several significant steps undertaken in 2002. Our strong corporate governance practices assure our shareholders that TDBFG is being operated in their interests. We value transparency and accountability and have a comprehensive framework in place for managing business risk responsibly.