When Bill Anthony noticed that his aging mother was no longer able to manage her finances, it became clear that he and his siblings needed to help out. His mother was a long-time legacy TD Banknorth customer, so Bill reached out to his mother’s home branch in Longmeadow, Massachusetts, and was overwhelmed by the level of service he received. Reorganizing his mother’s finances was a complicated and stressful undertaking, but the TD staff eased the situation. They made it simple and were always there, ready to assist, no matter how big or small the issue.
“You only get one chance to do things right the first time – and TD got it right,” says Bill Anthony. “Banking isn’t about numbers and procedure. It’s about the person – dealing with individuals and supporting them however you can.”
Owning the Customer Service and Convenience Space
TD Bank, America’s Most Convenient Bank, was named Highest in Customer Satisfaction in Retail Banking in the Mid-Atlantic Region for the fourth consecutive year.*