GREGORY GERALD AND JOHANNA BOBADILLA
Gregory Gerald and Johanna Bobadilla met in high school in Châteauguay, Quebec, and have made the city their home ever since. Gregory is co-owner of a barber shop and teaches men’s haircutting at the Nova Career Centre. Johanna works with young offenders at the Centre Jeunesse. The couple began banking with TD Canada Trust three years ago after Johanna’s brother-in-law took them to his branch. They hadn’t been happy at their former bank – they didn’t like the formality and felt it just wasn’t easy to get the information they needed. One of their first priorities with TD was to get preapproved for a mortgage. Today, Gregory and Johanna own their own home and have recently taken out a loan to buy a car. What do they like about banking with TD? It all boils down to customer service.
“I don’t have the words to express how great the people are at the branch,” says Gregory Gerald. “Everyone is so helpful and welcoming – they’re really good, regular people and they make you feel so comfortable. And TD Canada Trust’s long hours really help.”
Best in Customer Service Excellence among the top five banks five years in a row*
SERVICE QUALITY EXCELLENCE AWARDS (SQM)
Call Center Award for Highest Customer Satisfaction for the North American banking sector