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Performance indicators1

Performance indicators focus effort, communicate our priorities, and benchmark TD's performance as we strive to be the even Better Bank. The following table highlights our performance against these indicators.

2016 performance indicators     Results1
Financial
  • Deliver above-peer-average total shareholder return2
  • Grow earnings per share (EPS) by 7 to 10%
  • Deliver above-peer-average return on risk-weighted assets3
  • 17.9% vs. Canadian peer average of 15.4%
  • 6% EPS growth
  • 2.31% vs. Canadian peer average of 2.23%3
Business operations
  • Grow revenue4 faster than expenses
  • Total revenue growth of 10% vs. total expense growth of 8%
  • Refer to "Business Segment Analysis" in the 2016 MD&A for details
Customer
  • Improve Legendary Experience Index (LEI)5 and Customer Experience Index (CEI)6 scores
  • Invest in core businesses to enhance customer experience
  • LEI/CEI composite score 45.3% (target 46.5%)
  • Refer to "Business Segment Analysis" in the 2016 MD&A for details
Employee
  • Improve employee engagement score year over year
  • Enhance the employee experience by:
    • Listening to our employees
    • Building employment diversity
    • Providing a healthy, safe, and flexible work environment
    • Providing competitive pay, benefits, and performance based compensation
    • Investing in training and development
  • Employee engagement score7 was 4.18 in 2016 vs. 4.17 in 2015
  • Refer to TD's 2016 Corporate Responsibility Report available April 2017
Community
  • Donate minimum of 1% of domestic pre-tax profits (five-year average) to charitable and not-for-profit organizations
  • Make positive contributions by:
    • Supporting employees' community involvement and fundraising efforts
    • Supporting advancements in our areas of focus, which include education and financial literacy, creating opportunities for young people, creating opportunities for affordable housing, and the environment
    • Protecting and preserving the environment
  • $102.8 million in donations and community sponsorships across North America and the U.K. vs. $92.5 million in 2015
  • 1.2% of domestic pre-tax profits in donations and community sponsorships in Canada vs.1.3% in 20158
  • $245,000 in domestic employee volunteer grants to 406 different organizations
  • $38.8 million, or 56.9%, of our community giving was directed to promote our areas of focus domestically
  • $5.7 million distributed to 1,113 community environmental projects through TD Friends of the Environment Foundation; an additional $9.3 million from TD's community giving budget was used to support environmental projects

1 Performance indicators that include an earnings component are based on TD's full-year adjusted results (except as noted). TD prepares its Consolidated Financial Statements in accordance with International Financial Reporting Standards (IFRS), the current Generally Accepted Accounting Principles (GAAP), and refers to results prepared in accordance with IFRS as the "reported" results. The Bank also utilizes non-GAAP financial measures to arrive at "adjusted" results to assess each of its businesses and to measure overall Bank performance. To arrive at adjusted results, the Bank removes "items of note", net of income taxes, from reported results. Refer to the "Financial Results Overview" in the accompanying 2016 Management's Discussion and Analysis (MD&A) for further explanation, a list of the items of note, and a reconciliation of non-GAAP financial measures. For peers, earnings have been adjusted on a comparable basis to exclude identified non-underlying items.
2 TSR is calculated based on share price movement and dividends reinvested over a trailing one year period.
3 Return on CET1 RWA measured year-to-date as at October 31, 2016, for comparison purposes. Each capital ratio has its own RWA measure due to the OSFI prescribed scalar for inclusion of the CVA. The scalars for inclusion of the CVA for CET1, Tier 1, and Total Capital RWA are 64%, 71%, and 77%, respectively.
4 Revenue is net of insurance claims and related expenses.
5 LEI is a new survey measurement program that tracks customers' experience and their overall relationship with TD. LEI was launched for TDCT and TD Bank retail programs in fiscal 2015, replacing CEI.
6 CEI is a survey measurement program that tracks advocacy‎ among TD Wealth and TD Insurance customers. TD Wealth and TD Insurance CEI programs will be transitioned to LEI programs in fiscal 2018.
7 Scale for employee engagement score is from one to five.
8 Calculated based on Canadian cash donations/five-year rolling average domestic net income before tax.