Performance Indicators1

Performance indicators focus effort, communicate our priorities, and benchmark TD's performance as we strive to be the even Better Bank. The following table highlights our performance against these indicators.

2017 performance indicators     Results1
  • Deliver above-peer-average total shareholder return2
  • Grow earnings per share (EPS) by 7 to 10%
  • Deliver above-peer-average return on risk-weighted assets3
  • 24.8% vs. Canadian peer average of 20.8%
  • 14% EPS growth
  • 2.48% vs. Canadian peer average of 2.25%3
Business operations
  • Grow revenue4 faster than expenses
  • Total revenue growth of 6% vs. total expense growth of 3%
  • Refer to "Business Segment Analysis" in the MD&A for details
  • Improve Legendary Experience Index (LEI)5 and Customer Experience Index (CEI)6 scores
  • Invest in core businesses to enhance customer experience
  • LEI/CEI composite score 44.4% (target 43.8%)
  • Refer to "Business Segment Analysis" in the MD&A for details
  • Improve employee engagement score year-over-year
  • Enhance the employee experience by:
    • Listening to our employees
    • Building employment diversity
    • Providing a healthy, safe, and flexible work environment
    • Providing competitive pay, benefits, and performance-based compensation
    • Investing in training and development
  • Employee engagement score7 was 4.22 in 2017 vs. 4.18 in 2016
  • Refer to TD's 2017 Corporate Responsibility Report available April 2018
  • Donate minimum of 1% of domestic pre-tax profits (five-year average) to charitable and not-for-profit organizations
  • Make positive contributions by:
    • Supporting employees' community involvement and fundraising efforts
    • Supporting advancements in our areas of focus, which include education and financial literacy, creating opportunities for young people, creating opportunities for affordable housing, and the environment
    • Protecting and preserving the environment
  • $107 million in donations and community sponsorships across North America and the United Kingdom (U.K.) vs. $103 million in 2016
  • 1.2% of domestic pre-tax profits in donations and community sponsorships in Canada vs.1.2% in 20168
  • $277,000 in domestic employee volunteer grants to 394 different organizations
  • $42 million, or 57%, of our community giving was directed to promote our areas of focus domestically
  • $6 million distributed to 603 community environmental projects through TD Friends of the Environment Foundation; an additional $8 million from TD's community giving budget was used to support environmental projects

1 The Toronto-Dominion Bank ("TD" or the "Bank") prepares its Consolidated Financial Statements in accordance with International Financial Reporting Standards (IFRS), the current Generally Accepted Accounting Principles (GAAP), and refers to results prepared in accordance with IFRS as the "reported" results. The Bank also utilizes non-GAAP financial measures to arrive at "adjusted" results to assess each of its businesses and to measure overall Bank performance. To arrive at adjusted results, the Bank removes "items of note", from reported results. Refer to the "Financial Results Overview" in the 2017 Management's Discussion and Analysis for further explanation, a list of the items of note, and a reconciliation of non-GAAP financial measures. Performance indicators that include an earnings component are based on TD's full-year adjusted results (except as noted). For peers, earnings have been adjusted on a comparable basis to exclude identified non-underlying items.
2 TSR is calculated based on share price movement and dividends reinvested over a trailing one year period.
3 Return on CET1 RWA measured year-to-date as at October 31, 2017, for comparison purposes. Each capital ratio has its own RWA measure due to the OSFI prescribed scalar for inclusion of the CVA. The scalars for inclusion of the CVA for CET1, Tier 1, and Total Capital RWA are 72%, 77%, and 81%, respectively.
4 Revenue is net of insurance claims and related expenses.
5 LEI is a survey measurement program that tracks customers' experience and their overall relationship with TD. LEI was launched for TDCT and TD Bank retail programs in fiscal 2015, replacing CEI.
6 CEI is a survey measurement program that tracks advocacy among TD Wealth and TD Insurance customers. TD Wealth and TD Insurance CEI programs will be transitioned to LEI programs in fiscal 2018.
7 Scale for employee engagement score is from one to five.
8 Calculated based on Canadian cash donations/five-year rolling average domestic net income before tax.

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