Year at a Glance1
Record Reported Earnings of $10.5 billion in 2017
TD announced record reported earnings this year, driven by growth in all our businesses.
TD Shares Reach an All-Time High
TD common shares reached an all-time high of $73.34 on October 31, 2017. TD also ranked #1 or #2 over the one, three, five, and ten year time frames for Total Shareholder Return (TSR) among the Big 5 banks2.
Returning Capital to TD Shareholders
TD raised its quarterly dividend 9% from the previous year and repurchased almost 23 million shares.
TD Canada Trust Remains the Leader in Service and Convenience
TD Canada Trust (TDCT) continued to lead in personal deposit and credit card market share and maintained the #2 position in real estate secured lending, mutual funds and business loan and deposit market share3. TDCT ranked first among the Big 5 Canadian Retail Banks4 for "Customer Service Excellence"5, "Online Banking Excellence"6, "Mobile Banking Excellence"7 and "ATM Banking Excellence"8, according to Ipsos. TD also had the highest number of mobile unique visitors according to comScore, Inc.9
TD Bank, America’s Most Convenient Bank® delivers record reported earnings
TD’s U.S. Retail Bank delivered over US$2 billion in reported earnings, up 15% from the prior year. The customer experience was enriched with digital services such as enhancements to TD VoicePrint and TD ASAP, which allow customers to be transferred to a live customer service representative within 60 seconds directly from the TD Bank App.
Accelerating Momentum in Wealth Management
TD Wealth delivered double digit earnings growth and further enriched the customer experience with the enhancement of its awardwinning WebBroker platform, launching a new offering for active traders. TD Wealth also introduced a behavioral finance-based Discovery Tool for advisors.
TD Securities Builds on its Leadership Position in Canada
TD Securities earned over $1 billion in 2017, strengthening its position as a top two dealer in Canada and expanding its U.S. dollar capabilities, including the acquisition of Albert Fried & Company (now TD Prime Services)10.
TD Green Bond Issuance in the U.S. Market
Following up on its landmark 2014 green bond issuance, TD issued one of the largest green bonds by a bank in the developed markets with a US$1 billion issuance. Since 2010, TD Securities has participated in underwriting over $10.8 billion in green bonds, with a record year in 2017 of $6.4 billion.
TD Insurance Continues to Protect Canadians
In 2017, TD Insurance (TDI) introduced TD MyAdvantage, a usage-based auto insurance app to encourage and reward better driving habits. TDI also expanded its market leading one-stop Auto Claims Collision Centres across Canada, helping customers get back behind the wheel faster, and launched simplified Term Life Insurance with instant approval, including for partial amounts – an industry first.
TD Ranked as One of the World's Most Sustainable Companies
For the fourth year in a row, TD was listed in the Dow Jones Sustainability World Index, the only Canadian bank to be included in 2017, with particularly strong results in Customer Relations Management and Financial Inclusion. To mark Canada's sesquicentennial, TD's Common Ground Project invested in the revitalization of over 150 community green spaces.
Brand Evolution: Ready for You
Our research shows that a majority of Canadians (79%) don't feel confident about their financial future. Our new Ready for You brand is about helping our customers be ready for everything that life brings their way, and to be ready ourselves to meet their unique needs, wherever and however they interact with us.
Innovative Digital Solutions to Enrich Customers' Lives
TD launched a state-of-the-art Design Research Lab in Toronto, part of an innovation ecosystem that includes start-ups, academia, and three innovation hubs to build and explore new technologies.
1 The Toronto-Dominion Bank ("TD" or the "Bank") prepares its Consolidated Financial Statements in accordance with International Financial Reporting Standards (IFRS), the current Generally Accepted Accounting Principles (GAAP), and refers to results prepared in accordance with IFRS as the "reported" results. The Bank also utilizes non-GAAP financial measures to arrive at "adjusted" results to assess each of its businesses and to measure overall Bank performance. To arrive at adjusted results, the Bank removes "items of note", from reported results. Refer to the "Financial Results Overview" in the accompanying 2017 Management's Discussion and Analysis (MD&A) for further explanation, a list of the items of note, and a reconciliation of non-GAAP financial measures.
"Five-year CAGR" is the compound annual growth rate calculated from 2012 to 2017 on a reported and adjusted basis.
Reference to retail earnings includes the total reported earnings of the Canadian Retail and U.S. Retail segments.
2 TSR is calculated based on share price movements and dividends reinvested over the trailing one, three, five, and ten year periods ending October 31, 2017. Source: Bloomberg. Canadian peers include Royal Bank of Canada, Scotiabank, Bank of Montreal, and Canadian Imperial Bank of Commerce.
3 Market share ranking is based on most current data available from OSFI for personal deposits as at August 2017, from public financial disclosures for average credit card balances as at March 2017, from the Canadian Bankers Association for Real Estate Secured Lending as at June 2017, from the Canadian Bankers Association for business deposits and loans as at March 2017, and from Investment Funds Institute of Canada for mutual funds as at August 2017.
4 Big 5 Canadian Retail Banks include Bank of Montreal, Canadian Imperial Bank of Commerce, Royal Bank of Canada, Scotiabank, and The Toronto-Dominion Bank.
5 Ipsos 2017 Best Banking Awards are based on ongoing quarterly Customer Service Index (CSI) survey results. Sample size for the total 2017 CSI program year ended with the August 2017 survey wave was 47,813 completed surveys yielding 68,744 financial institution ratings nationally. Leadership is defined as either a statistically significant lead over the other Big 5 Canadian Retail Banks (at a 95% confidence interval) or a statistically equal tie with one or more of the Big 5 Canadian Retail Banks.
6 TD Canada Trust has won the Online Banking Excellence award among the Big 5 Canadian Retail Banks in the proprietary Ipsos 2005-2017 Best Banking StudiesSM.
7 TD Canada Trust has won the Mobile Banking Excellence award among the Big 5 Canadian Retail Banks in the proprietary Ipsos 2013-2017 Best Banking StudiesSM. The Mobile Banking Excellence award was introduced in 2013.
8 TD Canada Trust has won the ATM Banking Excellence award among the Big 5 Canadian Retail Banks in the proprietary Ipsos 2005-2017 Best Banking StudiesSM.
9 Source: comScore, Inc., Mobile Metrix, Canada, Home & Work, Persons:18+, November 2016 – September 2017. TD had the highest number of mobile unique visitors accessing financial services over the full fiscal year to date (November 2016 to September 2017).
10 Ranked #1 in equity block trading (block trades by value on all Canadian exchanges, Source: IRESS). Ranked #1 in equity options block trading (block trades by number of contracts on the Montreal Stock Exchange, Source: Montreal Exchange). Ranked #1 in government debt and corporate debt underwriting (excludes self-led domestic bank deals and credit card deals, bonus credit to lead, Source: Bloomberg). Ranked #1 in syndicated loans (on a rolling twelve-month basis) (deal volume awarded equally between the book-runners, Source: Bloomberg). Ranked #1 in M&A announced and completed (on a rolling twelve-month basis) (Canadian targets, Source: Thomson Reuters). Ranked #2 in equity underwriting (Source: Bloomberg). Rankings reflect TD Securities' position among Canadian peers in Canadian product markets.