Voice Print System
TD Direct Investing’s voice verification system is a secure and convenient way to confirm the identity of clients who call us. When clients call us and use Voice Print System, instead of being asked questions for verification by a representative, their voices act as their means of instant access.
Leading-edge biometric technology
Our Voice Print System uses leading-edge biometric voice verification technology. Biometrics is the use of a person's unique physical characteristics or traits to identify them. Some biometrics use finger printing, iris scanning and even facial features. The Voice Print System uses biometrics to assign a mathematical model to a person's voice – in essence, a “print” of their voice.
Why did we introduce this service?
The Voice Print System makes investing more comfortable for clients. It also allows us to provide more efficient, secure service. The benefits include:
What do clients need to do?
Clients who wish to use the Voice Print System need to enroll. A simple process is followed to register their voice print and link it to their account. When the client calls back, the Voice Print System compares the real-time voice with the stored mathematical model generated at enrollment. If there is a match, the caller has been authenticated.
How do we protect client privacy with the system?
No matter what system, service or product we offer our clients, ensuring their privacy is always a fundamental priority for TD Bank Financial Group. Here's how we are protecting client privacy with the Voice Print System:
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