![]() Voice Print SystemPRIVACY POLICYTD Direct Investing’s voice verification system is a secure and convenient way to confirm the identity of clients who call us. When clients call us and use Voice Print System, instead of being asked questions for verification by a representative, their voices act as their means of instant access. Leading-edge biometric technologyOur Voice Print System uses leading-edge biometric voice verification technology. Biometrics is the use of a person's unique physical characteristics or traits to identify them. Some biometrics use finger printing, iris scanning and even facial features. The Voice Print System uses biometrics to assign a mathematical model to a person's voice – in essence, a “print” of their voice. Why did we introduce this service?The Voice Print System makes investing more comfortable for clients. It also allows us to provide more efficient, secure service. The benefits include:
What do clients need to do?Clients who wish to use the Voice Print System need to enroll. A simple process is followed to register their voice print and link it to their account. When the client calls back, the Voice Print System compares the real-time voice with the stored mathematical model generated at enrollment. If there is a match, the caller has been authenticated. How do we protect client privacy with the system?No matter what system, service or product we offer our clients, ensuring their privacy is always a fundamental priority for TD Bank Financial Group. Here's how we are protecting client privacy with the Voice Print System:
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