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To TD Bank Financial Group

Corporate Responsibility Report

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To build a better Canada, all Canadians share a responsibility to contribute to our nation’s social and economic well-being. At TDBFG, we recognize that our success is not only measured by our financial performance – it’s also measured by the extent to which we do what’s right for our stakeholders, today and in the long term.

This Corporate Responsibility Report provides an overview of TDBFG’s activities and performance during 2003 in support of our stakeholders – customers, employees, shareholders, communities, and all Canadians – including our commitments to address the things that matter most to them.

While our stakeholders maintain distinctly separate needs and expectations, we’ve seen a growing convergence of interest in our corporate social responsibility practices. For example, our internal research has shown that our employees care deeply about career development and want our social values to closely align with their values, and a growing number of investors have expressed interest in our social, ethical, and environmental performance in addition to our financial results.

TDBFG’s commitment to corporate responsibility is an important part of how we operate. We’ve integrated social and community interests with our core business objectives, reflecting the values of all stakeholders across everything we do. For instance, our customers have told us that community causes supporting children and the environment are very important to them, so we’ve made these issues central pillars of our charitable giving program.

No organization does everything right all of the time, and in this Report we’ve noted where progress needs to be made. But we’re proud of our accomplishments and of our relationships with those we serve and those around us. Operating in the best interests of all our stakeholders is a balancing act and an evolving process, and we’re trying to be as transparent as possible. Your feedback lets us know how we’re doing, and I encourage you to please tell us what you think.

I’d also like to personally convey my special thanks to all TDBFG employees. I’m deeply appreciative of their efforts on behalf of the organization – from delivering industry-leading customer service to their many hours devoted to community causes. With their support we can continue to help build a positive and sustainable future for Canada and all of our stakeholders.

W. Edmund Clark Signature
W. Edmund Clark
President and Chief Executive Officer

Complete Report