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Involved With Our Customers

Involved with our Customers
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“Be customer driven” is one of six Guiding Principles everyone lives by at TD. That means constantly working to understand and meet customer needs.

Over the past 150 years we’ve maintained a dedication to satisfying customers. Providing the right financial products and services is crucial to our ability to earn and keep customers’ business, but we believe there’s more to the customer satisfaction equation than that. It’s also about acting ethically and responsibly in our operations and demonstrating to customers that we’re looking after their best interests.

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2005 Highlights
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  • Ranked number one among major banks for excellence in overall quality of customer service in Synovate’s Customer Service Index survey.
  • Named “Bank of the Year in Canada” by the Financial Times of London’s influential magazine The Banker.
  • Achieved 86.8% in our overall Customer Service Index, surpassing target of 86%.
  • Decreased number of complaints referred to TD Ombudsman’s Office.
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. Read more
Download the full Involved with our customerssection (PDF).
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Successful TD Commercial Banking customers in Westminster, B.C.

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Ranked number one for customer service.

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New investor centre, Edmonton, AB.

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Supporting small business.

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