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2018 GRI Index

TD has used the Global Reporting Initiative (GRI) framework for sustainability reporting since 2007. TD’s 2018 ESG Report has been written in accordance with the GRI Standards: Core option. Our reporting also includes some disclosures from the Comprehensive in accordance option and relevant disclosures from the G4 Sector Supplement for the Financial Services Industry. In addition to GRI, we have also chosen to link some of our disclosures to SASB (Sustainability Accounting Standards Board).

Expand Organizational Profile

102-1 | 102-2 | 102-3 | 102-4 | 102-5 | 102-6 | 102-7 | 102-8 | 102-9 | 102-10 | 102-11 | 102-12 | 102-13

 
102-1 Name of the organization
102-2 Activities, brands, products, and services
102-3 Location of headquarters
102-4 Location of operations
102-5 Ownership and legal form
102-6 Markets served
102-7 Scale of organization
102-8 Information on employees and other workers
102-9 Supply chain
102-10 Significant changes to the organization and its supply chain
102-11 Precautionary Principle or approach
102-12 External initiatives
102-13 Memberships and associations

Expand Strategy

102-14 | 102-15

 
102-14 Statement from senior decision-maker
102-15 Key impacts, risks, and opportunities

Expand Ethics and Integrity

102-16 | 102-17/SASB

 
102-16 Values, principles, standards, and norms of behaviour
102-17/SASB Mechanisms for advice and concerns about ethics

Expand Governance

102-18 | 102-20 | 102-21 | 102-22 | 102-23 | 102-24 | 102-25 | 102-26 | 102-27 | 102-28 | 102-29 | 102-30 | 102-31 | 102-32 | 102-33 | 102-35 | 102-36 | 102-37

 
102-18 Governance structure
102-20 Executive-level responsibility for economic, environmental, and social topics
102-21 Consulting stakeholders on economic, environmental, and social topics
102-22 Composition of the highest governance body and its committees
102-23 Chair or the highest governance body
102-24 Nominating and selecting the highest governance body
102-25 Conflicts of interest
102-26 Role of the highest governance body in setting purpose, values, and strategy
102-27 Collective knowledge of the highest governance body
102-28 Evaluating the highest governance body's performance
102-29 Identifying and managing economic, environmental and social impacts
102-30 Effectiveness of risk management processes
102-31 Review of economic, environmental, and social topics
102-32 Highest governance body's role in sustainability reporting
102-33 Communicating critical concerns
102-35 Remuneration policies
102-36 Processes for determining remuneration
102-37 Stakeholders' involvement in remuneration

Expand Stakeholder Engagement

102-40 | 102-41 | 102-42 | 102-43 | 102-44

 
102-40 List of stakeholder groups
102-41 Collective bargaining agreements
102-42 Identifying and selecting stakeholders
102-43 Approach to stakeholder engagement
102-44 Key topics and concerns raised

Expand Reporting Practice

102-45 | 102-46 | 102-47 | 102-48 | 102-49 | 102-50 | 102-51 | 102-52 | 102-53 | 102-54 | 102-55 | 102-56

 
102-45 Entities included in the consolidated financial statements
102-46 Defining report content and topic Boundaries
102-47 List of material topics
102-48 Restatement of information
102-49 Change in reporting
102-50 Reporting period
102-51 Date of most recent previous report
102-52 Reporting cycle
102-53 Contact point for all questions regarding the report
102-54 Claims of reporting in accordance with the GRI Standards
102-55 GRI content index
102-56 External Assurance

Expand Material Topic: Climate Change

103-1 | 103-2 | 103-3 | 201-2 | 302-1 | 302-3 | 302-4 | 303-5 | 305-1 | 305-2 | 305-3 | G4FS-EN15 | 305-4 | 305-5 | 306-2

GRI 103: Management Approach 2016
103-1 Explanation of the material topic and its Boundary  
103-2 The management approach and its components  
103-3 Evaluation of the management approach  
GRI 201: Economic Performance 2016
201-2 Financial implications and other risks and opportunities due to climate change  
GRI 302: Energy 2016
302-1 Energy consumption within the organization  
302-3 Energy intensity  
302-4 Reduction of energy consumption  
GRI 303: Water and Effluents 2018
303-5 Water consumption  
GRI 305: Emissions 2016
305-1 Direct (Scope 1) GHG emissions  
305-2 Energy indirect (Scope 2) GHG emissions  
305-3 Other indirect (Scope 3) GHG emissions  
G4FS-EN15 Business travel  
305-4 GHG emissions intensity  
305-5 Reduction of GHG emissions  
GRI 306: Effluents and Waste 2016
306-2 Waste by type and disposal method  

Expand Material Topic: Responsible Financing

103-1 | 103-2 | 103-3 | SASB | G4-FS10 | SASB

 
GRI 103: Management Approach 2016
103-1 Explanation of the material topic and its Boundary  
103-2 The management approach and its components  
103-3 Evaluation of the management approach  
SASB Description of approach to incorporation of environmental, social, and governance (ESG) factors in credit analysis  
G4-FS10 Percentage and number of companies held in the institution's portfolio with which the reporting organization has interacted on environmental or social issues  
SASB Description of proxy voting and investee engagement policies and procedures  

Expand Material Topic: Social and Economic Inclusion

103-1 | 103-2 | 103-3 | 201-1 | G4FS-EC1 | G4FS-6/SASB | 203-1 | 203-2 | 413-1 | 413-2 | G4FS-14 | G4FS-13 | G4FS-16/SASB | 308-1 | 308-2 | 414-1 | 414-2 | 419-1

 
GRI 103: Management Approach 2016
103-1 Explanation of the material topic and its Boundary  
103-2 The management approach and its components  
103-3 Evaluation of the management approach  
GRI 201: Economic Performance
201-1 Direct economic value generated and distributed  
G4FS-EC1 Direct economic value generated and distributed- community investment  
G4FS-6/SASB Amount of loans to programs designated to promote small business and community development  
GRI 203: Indirect Economic Impacts 2016
203-1 Infrastructure investments and services supported  
203-2 Significant indirect economic impacts  
GRI 413: Local Communities 2016
413-1 Operations with local community engagement, impact assessments, and development programs  
413-2 Operations with significant actual and potential negative impacts on local communities  
G4FS-14 Access points in low-populated or economically disadvantaged areas by type  
G4FS-13 Initiatives to improve access to financial services for disadvantaged people  
G4FS-16/SASB Initiatives to enhance financial literacy by type of beneficiary  
GRI 308: Supplier Environmental Assessment 2016
308-1 New suppliers that were screened using environmental criteria  
308-2 Negative environmental impacts in the supply chain and actions taken  
GRI 414: Supplier Social Assessment 2016
414-1 New suppliers that were screened using social criteria  
414-2 Negative social impacts in the supply chain and actions taken  
GRI 419: Socioeconomic Compliance 2016
419-1 Non-compliance with laws and regulations in the social and economic arena  

Expand Material Topic: Customer Experience

103-1 | 103-2 | 103-3 | TD specific metric | TD specific metric

 
GRI 103: Management Approach 2016
103-1 Explanation of the material topic and its Boundary
103-2 The management approach and its components
103-3 Evaluation of the management approach
TD specific metric Legendary Experience Index- LEI
TD specific metric Customer Problem Resolution

Expand Material Topic: Product and Service Responsibility

103-1 | 103-2 | 103-3 | 417-1 | G4FS-7 | G4FS-8 | G4FS-15/SASB

 
GRI 103: Management Approach 2016
103-1 Explanation of the material topic and its Boundary
103-2 The management approach and its components
103-3 Evaluation of the management approach
GRI 417: Marketing and Labeling 2016
417-1 Requirements for product and service information labeling
G4FS-7 Monetary value of products and services designed to deliver a specific social benefit for each business line broken down by purpose
G4FS-8 Monetary value of products and services designed to deliver a specific environmental benefit for each business line broken down by purpose
G4FS-15/SASB Policies for the fair design and sale of financial products

Expand Material Topic: Diversity & Inclusion

103-1 | 103-2 | 103-3 | 405-1/SASB | 412-2

 
GRI 103: Management Approach 2016
103-1 Explanation of the material topic and its Boundary
103-2 The management approach and its components
103-3 Evaluation of the management approach
GRI 405: Diversity and Equal Opportunity 2016
405-1/SASB Diversity of governance bodies and employees
GRI 412: Human Rights Assessment 2016
412-2 Employee training on human rights policies or procedures

Expand Material Topic: Talent Attraction, Engagement and Retention

103-1 | 103-2 | 103-3 | 401-1 | 401-2 | TD specific metric | TD specific metric | TD specific metric

 
GRI 103: Management Approach 2016
103-1 Explanation of the material topic and its Boundary
103-2 The management approach and its components
103-3 Evaluation of the management approach
GRI 401: Employment 2016
401-1 New employee hires and employee turnover
401-2 Benefits provided to full-time employees that are not provided to temporary or part-time employees
TD specific metric EEI- Employee Engagement Index
TD specific metric Total spend on compensation and benefits
TD specific metric Hours volunteered by TD employees

Expand Material Topic: Human Capital Development

103-1 | 103-2 | 103-3 | 404-1 | 404-2 | TD specific metric

 
GRI 103: Management Approach 2016
103-1 Explanation of the material topic and its Boundary
103-2 The management approach and its components
103-3 Evaluation of the management approach
GRI 404: Training and Education 2016
404-1 Average hours of training per year per employee
404-2 Programs for upgrading employee skills and transition assistance programs
TD specific metric % women promoted

Expand Material Topic: Data Privacy and Security

103-1 | 103-2 | 103-3 | 418-1

 
GRI 103: Management Approach 2016
103-1 Explanation of the material topic and its Boundary
103-2 The management approach and its components
103-3 Evaluation of the management approach
GRI 418: Customer Privacy 2016
418-1 Substantiated complaints concerning breaches of customer privacy and losses of customer data
 
GRI 403: Occupational Health and Safety 2018
403-9 Work-related injuries
 
GRI 415: Public Policy 2016
415-1 Political contributions