COVID-19 Updates



Hours and availability

Check our store locator for the most up-to-date info on hours and available services. For the well-being of our Customers & Colleagues, some of our stores are temporarily closed, and most open stores are drive-thru only.

Right now, it's best to do your banking online, at an ATM or over the phone. But if you need to visit a store, you'll notice we've taken some extra steps to support social distancing:

  • Virtual check-in (wait outside or in your car until it's your turn)
  • Fewer Customers at a time allowed in the store
  • Stickers inside and outside to show where you should stand
  • Plexiglass screens on all teller lines and desks
  • Where required, TD Colleagues and Customers wearing face coverings*
  • Hand sanitizer available throughout the store
  • Increased cleaning of all stores with extra focus on high touch surfaces like ATMs, doors and drive-thru equipment

Ways to bank

You can do most of your banking online, with the TD Bank app (Android or iOS), at an ATM or over the phone. Here's a summary of the best ways to bank with us right now:

  • Mobile & Online Banking - Review transactions & check balances, deposit checks on the TD app, pay bills and transfer money
  • ATM - Withdraw cash, deposit cash and checks, transfer money, check account balances and receive cash advances (with PIN)
  • Drive-thru transactions - Make deposits & withdrawals, cash checks, make payments, get bank checks or money orders, and make business deposits or business coin orders
  • Lobby assistance - In-store services are available by appointment only in select locations
For other accounts, we can talk you through your options. Call wait times may be longer than usual, but we're working as quickly as possible. Thanks for your patience.
  • Personal checking, savings and other deposit accounts: 1-888-751-9000, then select option 7 to request a refund (available 24/7)
  • Auto loans: 1-800-556-8172 (Monday–Friday, 8 a.m.–10 p.m. and Saturday, 8 a.m.–7 p.m.

Economic Impact (Stimulus) Payments

As part of the CARES Act, the IRS has started distributing Economic Impact Payments (or stimulus payments), and we want to make sure you get yours as quickly as possible. Details are evolving, so visit the IRS website for the most up-to-date information on eligibility and payment amounts.

  • How do I get my payment? The IRS will deliver payments via direct deposit and paper checks. Use the Get My Payment tool on the IRS website to find out how your payment will be delivered.
  • When will I get my payment? The fastest and safest way to get your payment may be direct deposit. The IRS has already started delivering payments via direct deposit on a rolling basis. They expect to mail paper checks in the coming weeks.
  • What do I need to do? Double-check your bank account info and track your payment with the Get My Payment tool on the IRS website. Make sure you have your account routing number handy. Here's where you can find it.
  • What happens if my account is overdrawn? If you need access to the full amount of your payment, please give us a call at 1-888-751-9000 to see what options may be be available to you. Please plan for longer than normal wait times as we work to help as many Customers as possible.
  • What's the best way to deposit a paper check? The fastest and safest way is to use mobile deposit on the TD Bank app. You can also visit an ATM or store drive-thru.

Be on the lookout for scams or fraud. Neither the IRS nor TD Bank will contact you by phone, text, email or social media asking for personal or bank account information related to Economic Impact Payments. Get more online and offline security tips.

Community assistance

Through the TD Ready Commitment, we're addressing immediate COVID–19 impacts-like testing, preventive efforts and social interventions–with an eye on strengthening our Communities in the long term.

We're also donating to local community organizations from Maine to Florida with a focus on the four pillars of the TD Ready Commitment–Financial Security, Better Health, Connected Communities and a Vibrant Planet.


Frequently Asked Questions

Will I get an Economic Impact (Stimulus) Payment?
The IRS determines eligibility criteria for Economic Impact Payments. They will calculate and send payments automatically to those who are eligible. Details around Economic Impact Payments are evolving quickly-for the latest info on eligibility, payment status and to confirm your payment type, visit the IRS website.

What is TD Bank doing to help prevent the spread of COVID-19?
We're advising all TD Bank employees to follow the health and hygiene guidelines issued by the World Health Organization and the U.S. Centers for Disease Control and Prevention. We've sent hand-sanitizing kits and plexiglass screens to all of our stores. With your health in mind, we've temporarily closed lobbies at most locations and are encouraging Customers to bank online or at our drive-thru locations. Please contact your local store if needed.

If a TD Bank store is temporarily closed, how can I take care of my banking needs?
There are a few different ways to get your banking done, based on what's easiest for you.

  • Bank online. It only takes a couple of minutes to sign up for Online Banking. If you're not already registered, visit Online Banking to sign up. You'll be able to check your balance, pay bills and make transfers from your couch. Find out what else you can do with Mobile & Online Banking.
  • Bank on the TD Bank app. You can bank from anywhere with the TD Bank app for your smartphone (Android and iOS). Download the app that works for your device and you'll get all the same tools, plus you can make mobile deposits. Find out what else you can do with Mobile & Online Banking.
  • Bank at a nearby store or TD ATM. Our network of TD Bank ATMs is available if you need to check your balance or make a deposit or withdrawal, and we can also direct you to the nearest open TD Bank store. If you have a safe deposit box and you would like to access it, call us at 1-888-751-9000 or check in at your nearest open TD Bank store and we'll schedule an appointment for you.

If I need to get my banking done at a store, what's the safest way to do it?
We encourage you to use the drive-thru where available. Select locations in urban areas with limited or no drive-thru services will continue to have lobby hours. In-person lobby assistance will be available by appointment only for limited transactions, including closing a loan, accessing your safe deposit box or using notary services. Please call your local store to set up an appointment. Please note that face coverings are now legally required to enter our stores in Maryland, New Jersey, Pennsylvania and Rhode Island. As requirements become effective in other areas, please be prepared and follow the signs posted at our local stores.

What should I do if COVID-19 is affecting me financially?
If you're a TD Customer and you've been affected by COVID-19, we're here to help. Personal banking Customers can learn about our TD Cares program in the Customer Assistance section above. Resources for business banking Customers can be found at td.com/covid-sba.

Will COVID-19 affect Customer Service or other services that TD Bank provides to me or my business?
If you have any questions, you can call us at 1-888-751-9000. While we're aiming to give all our Customers the extra help they need during this tough time, you may find longer wait times on the phone. Know that we are working hard to address your needs as soon as possible and appreciate your patience during this time.

Where can I learn more about COVID-19?
We suggest turning to the World Health Organization and U.S Centers for Disease Control and Prevention for the latest information.

back to top