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TD Privacy Policy
The TD Privacy Agreement, TD Privacy Code, TD Online Privacy Code and TD Mobile Apps Privacy Code have been consolidated into the NEW TD Privacy Policy.
Thank you for trusting us with your information. This Privacy Policy explains how, and why, the TD Bank Group (TD) handles your personal information. Learn more about who this Privacy Policy applies to.
We may give you additional privacy terms for a product or service when you sign up for or use that product or service. When you apply for or use a new product or service, we will tell you in the application or agreement which information is optional for you to provide.
Choices: We rely on your consent to collect, use, retain, and share your information. This Privacy Policy outlines your options, where available, to refuse or withdraw your consent.
Here's how we collect, share, disclose and protect your personal information
How we use your personal information
We use your information to help us deliver and manage our products and services and for the purposes of serving you and to administer our business.
Your rights to access your personal information
Upon request, we will give you access to the information we retain about you. If you ask us, we will help you make your request.
Most of your information is in the form of your transaction records, such as account statements. Here's how you can obtain your transaction records:
- visit the branch or office where your account is held
- log in to our EasyWeb or WebBroker online platforms
- call us on EasyLine
- visit Green Machine® ATMs
- for TDI – the General Insurance Advice Centre at 1-877-777-7136 (University students/Alumni & Professionals) or 1-866-361-2311 (others, general insurance) or TD Insurance for Business at 1-855-724-2883. For life and health insurance, at 1-866-222-3456
- for TD Auto Finance – 1-866-694-4392 for TD Asset Management – Client Support 416-983-0055 / 1-888-834-6339 or inst.info@tdam.com
- for TD Wealth – Direct Investing Contact Centre 1-800-465-5463
Accessing other information and for products/service applications
Correcting your personal information
We make reasonable efforts to keep your information accurate and up-to-date.
This helps us give you better service. It also reduces the chance that we may use wrong information to make a decision which could impact you. We have procedures and practices to help us maintain the accuracy of your information.
You can help by keeping us informed of any changes. For example, tell us if you move or change telephone numbers. If you find any errors in our information about you, let us know right away. We will make the corrections. We will also give the corrections to anyone we gave your information to and who relies on it. If we don't agree with your requested change, we will note your request in your file.
Automated decision making
We use various technology tools to help us serve and communicate with you. We also use them to anticipate your needs. In most cases, these tools help, but don't replace, our TD employees in meeting your needs. In some cases, the tools allow us to make decisions about you in real time because the process is fully automated. When this occurs, we may notify you in advance of the decision, for example, in the application process. We will also tell you how you can contact us to learn more about the automated decision process.