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Privacy and Security

TD Temporary Profile Privacy Terms and Terms & Conditions

It is important that you ("you" or "your") read these privacy terms and temporary profile terms and conditions (together, the "Terms") which follow, as they will apply each time you use the Temporary Profile Service made available by The Toronto-Dominion Bank and its Canadian affiliates and associates ("TD", "we" or "us") .

"Temporary Profile Service" is a service available through the TD website that allows you to set up a profile to save and resume any in-progress TD applications that you have not yet submitted to TD (“Applications”). The Temporary Profile Service is further described in section 1 of the Terms and Conditions below.

By clicking the checkbox below the Terms, or by using the Temporary Profile Service, you are taken to have read and agreed to the Terms, as amended from time to time.

You agree that we may add to or change these Terms from time to time and will provide notice to you by posting the revised Terms on the TD website at https://www.td.com/privacy-and-security/privacy-and-security/our-privacy-commitments/privacy-commitment.jsp or by other means we consider appropriate. Your continued use of the Temporary Profile Service following such notice means that you agree to the Terms as revised. If at any time you do not agree to these Terms or any changes we make to them, you must no longer use the Temporary Profile Service.

If you are using the Temporary Profile Service on behalf of a sole proprietorship, partnership, corporation or association (each a "Business"), "you" or "your" refers to both the Business and you as an individual user on its behalf and you represent that you are duly authorized to enter into these on behalf of the Business. These Terms are in addition to, and do not in any way amend or replace, the terms of any agreements that you have entered into, or may enter into, with TD, including but not limited to agreements related to any TD account(s) or particular products or services, unless we have specifically advised you otherwise in these Terms.

Capitalized terms defined in any section herein, apply throughout the Terms. You may review and print the most current version of the Terms by visiting https://www.td.com/privacy-and-security/privacy-and-security/our-privacy-commitments/privacy-commitment.jsp.

PRIVACY TERMS

TD will, as part of the Temporary Profile Service, collect and use your information as follows:

  • In order to set up a temporary TD profile ("Profile") and to use the Temporary Profile Service, you will need to provide certain personal information about yourself to TD, including first and last name, a valid e-mail address ("Profile e-mail") and a telephone number (each, a "Profile Phone Number"). We will also collect information about your Application(s), including the type of product you are applying for, the progress of your Application(s) and how you use the Temporary Profile Service. "Information" means all of the information described in this paragraph.
  • Each time you request access to your Profile, TD sends you a unique access code ("TD Verification Code") to your Profile Phone Number through your preferred delivery method of either (i) a short message service ("SMS"); or (ii) automated voice message.
  • TD will use your Information to send you electronic communications related to the maintenance and administration of your Profile, as part of the Temporary Profile Service.
  • We will use your Information to analyze your needs and activities to help us serve you better and develop new products and services.
  • If you opt in to receive marketing communications, we may also use your Information to contact you for marketing purposes. Specifically, we may contact you by telephone, text messaging and email to tell you about other TD products and services that may be of interest to you. Standard wireless carrier message and data rates may apply. You may update your marketing preferences for the Temporary Profile Service at any time through your Profile.
  • You cannot update your Profile e-mail once your Profile is registered. Within your Profile, you may update your Profile Phone Number(s) and other Information, except your Profile email.
  • We will retain your Profile, saved Application(s) and related Information, for up to 180 days from the creation of your Profile. We will retain your Profile Phone Number and Profile email for up to twelve months from your last log in into your Profile. We will retain any submitted Applications for up to eight years from submission of the Application. Please see sections 1 and 8 of the Terms and Conditions below for more information.

Please see our Privacy Agreement available at https://www.td.com/privacy-and-security/privacy-and-security/our-privacy-commitments/td-privacy-agreement/agreement.jsp for more details about how we handle your Information.

TERMS AND CONDITIONS
  1. DESCRIPTION OF SERVICE

    1. The Temporary Profile Service is a service available through the TD website that allows you to set up a Profile for a limited period of time. Your Profile will be available for you to access for up to 180 days ("Active Period") from the date your Profile is created when a confirmation screen is displayed by TD.

    2. Subject to the exceptions set out within these Terms, during the Active Period, you may:

      1. access and resume any Applications saved within your Profile that have not been submitted to TD for approval;

      2. check the status of Applications that have been submitted to TD for approval; and
      3. perform other activities related to applying for a TD product such as setting up an appointment with a TD representative.
    3. Your Profile will be deleted once any of the following occurs:

      1. An Application is approved by TD and (i) you enroll into EasyWeb or WebBroker upon approval or (ii) you already have an active EasyWeb or WebBroker profile;

      2. The Active Period expires;
      3. TD can no longer verify your identity and you have not submitted any Applications;
      4. You are locked out of your Profile for security reasons; or
      5. TD otherwise suspends or terminates the Temporary Profile Service as set out in Section 10.
    4. As part of the Temporary Profile Service, TD will send you electronic communications related to the maintenance and administration of your Profile.

  2. TD Verification Code

    1. To access your Profile after it has been created, you will need to enter your Profile e-mail and select whether you wish to receive a TD Verification Code to your Profile Phone Number by either (i) SMS; or (ii) automated voice message. If you select automated voice message and you do not answer your phone or device, TD may leave a voice mail with the TD Verification Code. The TD Verification Code must be entered correctly to access your Profile. Each TD Verification Code expires within a pre-determined amount of time after it is sent to your Profile Phone Number.

    2. Standard wireless carrier message and data rates and roaming fees may apply. Please consult your wireless carrier for applicable text messaging fees and data plan rates.

  3. CARE AND CONTROL OF YOUR DEVICE AND USER INFORMATION

    You are responsible for the care and control of any phone or other device (“Device”) used to access the Temporary Profile Service or to receive a TD Verification Code, as well as your Profile Phone Numbers, Profile e-mail, and any user identification, PIN, password, passcode lock, lock screen and TD Verification Code associated with your Device and your use of the Temporary Profile Service ("User Information"). You must take reasonable steps to safeguard and protect your Device and User Information.

  4. RESPONSIBILITY FOR YOUR DEVICE AND TO YOUR TELECOMMUNICATIONS PROVIDER

    You are solely responsible for: (i) acquiring any hardware, device, wireless or Internet access required for you to use the Temporary Profile Service; and (ii) any fees or other charges imposed by your telecommunications provider, including wireless services carrier or Internet service provider related to your use of the Temporary Profile Service. Without limiting the generality of the foregoing, standard telecommunications provider message and data rates may apply.

  5. DEVICE OR INFORMATION IS COMPROMISED LOST OR STOLEN

    You agree to notify TD immediately at 1-800-667-6299 if you suspect your User Information or other information associated with your Profile has been compromised, or if your Device has been compromised, lost or stolen.

  6. ACCURACY OF INFORMATION AND CONDITIONS OF USE

    You agree that all information provided to TD when setting up your Profile and using the Temporary Profile Service is accurate and you are, as applicable, the rightful owner, lessee or licensee of, or are otherwise authorized to use, the Profile e-mail account and Profile Phone Number(s) associated with your Profile, as updated by you from time to time. You may not use the Temporary Profile Service for any purpose that is illegal, fraudulent or infringes another person's or Business's rights. You agree to comply with any other requirements, restrictions or limitations provided by TD upon notice to you.

    You understand and acknowledge that use of the Temporary Profile Service does not mean you are a customer of TD and you further understand and acknowledge that by setting up a Profile or by saving any Applications associated with your Profile do not result in submission of any Applications to TD.

  7. DISCLAIMER OF DAMAGES AND WARRANTY

    You agree that your use of or inability to use the Temporary Profile Service is at your sole risk. The Temporary Profile Service is provided "as is" and "as available" for your use, without warranties or conditions of any kind, express, implied, statutory or collateral.

  8. LIMITATION OF LIABILITY

    You agree that to the extent permitted by law, in no event will TD, its officers, directors, shareholders, employees, agents and subcontractors be liable for any damages (including incidental, special, indirect, consequential or punitive damages, damages for loss of profits, revenue, opportunity, loss of data or business interruption), arising out of or related to your use or inability to use the Temporary Profile Service.

  9. TERM

    These Terms will remain in effect until the Profile is deleted as detailed in Section 1(c) above.

  10. SUSPENSION OR TERMINATION OF SERVICE

    We may suspend, cancel or block your access to, or use of, the Temporary Profile Service at any time and for any reason, without notice or liability to you. Without limiting the generality of the foregoing, TD reserves the right, without notice to you, to temporarily or permanently lock your Profile, for (i) your security; or (ii) any reason deemed suspicious by TD, including in circumstances where there are multiple requests for a TD Verification Code, or multiple unsuccessful entries of the TD Verification Code, related to your Profile. During any period during which your Profile is locked (which may be permanent), you will not be able to access your Profile and will not be able to access any saved Applications.

  11. IF YOU HAVE A PROBLEM OR CONCERN

    If you have a problem or concern you may call TD toll free at 1-800-983-2582 (English) or 1-800-983-8472 (French), or visit us at any branch. For a more detailed overview of our complaint process visit us at www.td.com.

    Banking services - If you have a complaint regarding a potential violation of a consumer protection law, a public commitment, or an industry code of conduct, you can contact the Financial Consumer Agency of Canada (FCAC) in writing at 6th Floor, Enterprise Building, 427 Laurier Ave. West, Ottawa, Ontario, K1R 1B9. The FCAC can also be contacted by telephone at 1-866-461-3222 (en français 1-866-461-2232) or through its website at www.fcac-acfc.gc.ca. Please note that the FCAC does not become involved in matters of redress or compensation.

    Wealth (Canada) businesses- We process large volumes of client account transactions each day and we do everything to ensure that your business is handled in an efficient, courteous and accurate manner. However, we want to know if we have not met the high level of standards we set for ourselves. We have procedures for clients that wish to bring a complaint to our attention and have it addressed quickly and effectively. If you should have a complaint, we encourage you to contact us at1-800-465-5463. If it is not resolved to your satisfaction, please write to Client Complaint Resolution Team, P.O. Box 5999, Stn. F, Toronto, Ontario, M4Y 2T1, by fax at 416-983-2578 or by email at td.waterhouse@td.com.

  12. TERMS DRAWN UP IN ENGLISH

    It is the express wish of the parties that these Terms and any directly or indirectly related documents be drawn up in English. Les parties ont exprimé la volonté expresse que les présentes modalités et tous les documents s'y rattachant directement ou indirectement soient rédigés en anglais. If you wish to obtain a copy of these Terms in French, please call TD at 1-800-983-2582 (English) or 1-800-983-8472 (French).

  13. JURISDICTION

    These Terms are governed by and will be construed in accordance with the laws of the Province of Ontario and the laws of Canada applicable therein. Each party agrees that the courts of the Province of Ontario will have exclusive jurisdiction to entertain any action arising under these Terms.

How to Contact Us

  • Speak to a representative at your branch or business unit
  • Telephone: 1-800-430-6095

  • Mail: Customer Feedback, Toronto-Dominion Centre, P.O. Box 193, Toronto, ON M5K 1H6
  • Fax: 1-877-983-2932
  • Email Us*:
    customerfeedback@td.com
  • Questions related to TD Auto Finance (Canada): 1-866-694-4392
  • Questions related to TD Insurance: 1-888-791-5346