Where we compete, we will be the best run, integrated, customer-focused financial institution. Make An Impact - Get things done
- Focus on what matters
- Know their business from the ground up and customer in
- Find a way to out perform , not settling for average
- Deliver superior results for all stakeholders in both the short and long-term
- Own their results – don’t blame others
Build For The Future - Have a vision and proactively take action to implement it
- Develop tomorrow’s leaders
- Create an organization that starts with the customer
- Build organizational capabilities today that business will need tomorrow
- Seek continuous improvement and create a learning environment
Inspire The Will To Win - Driven to win with a passion for the business
- Attract and retain great people
- Bring out the best in individuals and teams and make it fun
- Show perseverance and resilience in bad times
- Recognize and reward the contributions of others, both in little ways and more formally
- Care about people
Work Effectively in Teams - Driven to win for TD team
- Make things happen by leveraging their partners
- Use positive influence not power to deliver results
- Show trust in their business partners
- Work well with people who are different than they are
- Know instinctively how to engage the organization to make things happen
Live Transparency - Speak candidly but with respect, not rounding corners
- Have no time for internal politics
- Are grounded, authentic and genuine and don’t take themselves too seriously
- Are willing to personally wear problems
- Surface problems, fix them and learn from them
- Recognize their own strengths and weaknesses
Show Excellent Judgment - Make pragmatic decisions, using a mix of intellect, experience and street smarts
- Deal with tough issues fairly, decisively and calmly
- Make timely decisions, even in ambiguous, rapidly changing situations
- Take intelligent and prudent risks
- Make decisions based on what’s best for TD not their ego
Demonstrate Unwavering Integrity - Do the right thing to the highest ethical standards
- Put the interests of the organization above their own and their business unit’s
- Treat people with respect
- Actions speak louder than words
- Act as a role model publicly and privately
- Demonstrate loyalty and responsibility to TD
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