Make An Impact

• Get things done
• Focus on what matters
• Know their business from the ground up and customer in
• Find a way to out perform , not settling for average
• Deliver superior results for all stakeholders in both the short and long-term
• Own their results – don’t blame others

Build For The Future

• Have a vision and proactively take action to implement it
• Develop tomorrow’s leaders
• Create an organization that starts with the customer
• Build organizational capabilities today that business will need tomorrow
• Seek continuous improvement and create a learning environment

Inspire The Will To Win

• Driven to win with a passion for the business
• Attract and retain great people
• Bring out the best in individuals and teams and make it fun
• Show perseverance and resilience in bad times
• Recognize and reward the contributions of others, both in little ways and more formally
• Care about people

Work Effectively in Teams

• Driven to win for TD team
• Make things happen by leveraging their partners
• Use positive influence not power to deliver results
• Show trust in their business partners
• Work well with people who are different than they are
• Know instinctively how to engage the organization to make things happen

Live Transparency

• Speak candidly but with respect, not rounding corners
• Have no time for internal politics
• Are grounded, authentic and genuine and don’t take themselves too seriously
• Are willing to personally wear problems
• Surface problems, fix them and learn from them
• Recognize their own strengths and weaknesses

Show Excellent Judgment

• Make pragmatic decisions, using a mix of intellect, experience and street smarts
• Deal with tough issues fairly, decisively and calmly
• Make timely decisions, even in ambiguous, rapidly changing situations
• Take intelligent and prudent risks
• Make decisions based on what’s best for TD not their ego

Demonstrate Unwavering Integrity

• Do the right thing to the highest ethical standards
• Put the interests of the organization above their own and their business unit’s
• Treat people with respect
• Actions speak louder than words
• Act as a role model publicly and privately
• Demonstrate loyalty and responsibility to TD