To Our Customers

Protecting Our Customers

An important part of delivering a comfortable banking experience is upholding the highest standards of integrity, honesty, professionalism and security. We are dedicated to helping our customers conduct their financial affairs in a safe, private manner and we meet or exceed industry guidelines developed to protect consumers.


Resolving Your Problem

At TD, we are committed to providing the best possible service to each and every customer. We value your business and will do our utmost to ensure your relationship with us is a long and satisfying one. Help for your Customer Complaint


TD's Privacy Policy

TD Bank Financial Group's Privacy Code informs you of our commitment to and policy on privacy. It tells you the ways we ensure that your privacy and the confidentiality of your information are protected. View TD’s Privacy Policy


Information on Powers of Attorney

At TD, we do our utmost to ensure you have the information you need to make decisions related to your financial affairs. Learn more about using a Power of Attorney (POA)


Information on Joint Deposit Accounts

At TD Canada Trust, our personal deposit accounts may be set up in the names of two or more individuals. Learn more about Joint Accounts


Understanding the Credit Granting Process

Your guide to establishing and maintaining a solid credit rating. Learn more about the credit granting process


Office of the Ombudsman

The role of the Ombudsman's Office is to conduct a thorough and impartial investigation of all of the issues relating to customers' concerns. Learn more about the Ombudsman’s Office


Fighting Fraud - Helpful Tips for Customers

Safety precautions to help protect yourself and your money against various types of fraud including identity theft, online fraud, telemarketing scams, and credit card and debit card fraud. Learn more about protecting yourself against fraud


Codes of Conduct and Public Commitments

At TD we are committed to providing our customers with enhanced consumer protection, through our Public Commitments and adherence to industry-level Codes of Conduct. Learn more about TD’s codes of Conduct and Public Commitments