Purpose-Driven

Centre everything we do on our vision, purpose and shared commitments.

Across TD’s global footprint, colleagues are unified by our collective purpose – to enrich the lives of those we serve and throughout our communities. Each day, we provide customers with proactive advice and personalized solutions that help them feel confident about their financial future, while working to open doors to a more inclusive tomorrow.

We are relentlessly focused on our customers

Enhanced offerings to meet evolving customer needs

  • Maintained our leadership position in travel credit cards and diversified our offering with new card experiences, including our new Double Up card in the U.S. with up to 2% cash back rewards. Through our exclusive partnership with Amazon in Canada, we have also enabled customers to redeem more than 22 billion TD Reward points since the launch of Amazon Shop with Points in October 2020.
  • Launched TD’s first robo-advisor and hybrid advisor with the introduction of TD Automated Investing and TD Automated Investing Plus in the U.S.
  • Helped clients invest in line with their values with the launch of three Environmental, Social and Governance (ESG) exchange-traded funds from TD Asset Management.
  • Provided bespoke advice and solutions to ultra-high net worth families and entrepreneurs through the new TD Wealth Family Office.
  • Launched sales of platinum and new precious metals gifts and collectibles including TD Pride Silver Rounds and Blue Jays Silver Rounds on the TD Precious Metals website.

Committed to financial inclusion

  • Canada Post and TD entered into a strategic alliance to expand access to financial services for Canadians, particularly those in rural, remote and Indigenous communities.
  • Introduced TD Essential Banking in the U.S., a low-cost deposit account designed to meet the needs of unbanked or underbanked customers and help them establish a more secure, inclusive and sustainable financial future.

Delivering enhanced customer experiences

  • Launched the TD Direct Investing Index that provides Canadians with a picture of the self-directed investment landscape to help them better understand the markets.

Awards

TD Aeroplan Visa Infinite was named the top airline credit card by Rewards Canada

Best Consumer Digital Bank in North America (Global Finance)

We are invested in our communities to support a more sustainable and inclusive tomorrow

Woman wearing an orange shirt to commemorate National Day of Truth and Reconciliation

Confronting long-standing injustices

  • Commemorated National Day of Truth and Reconciliation across Canada: colleagues wore orange shirts designed by Jil-Leesa George- Walker from Aamjiwnaang First Nation and attended an education session with Chief Delorme of Cowessess First Nation. We also supported organizations from the Indigenous community that provide culturally based healing services to Residential School Survivors and their families.
  • Announced a US$100 million equity fund in the U.S. to support minority-owned small businesses.
  • Formally marked Asian Heritage Month in Canada and Asian Pacific American Heritage Month in the U.S.
  • Took important steps to help combat anti-Black racism and its effects to create meaningful change for the people we serve and the communities in which we operate. We established a Black Customer Experience Strategy to strengthen the financial services and support we offer to Black communities, creating a “Banking While Black” education series for colleagues and providing $10 million to the Black Opportunity Fund for Black-focused, Black-led and Black-serving community organizations.

Helping communities build their resilience

  • Invested more than $125 million, through the TD Ready Commitment, to support non-profit organizations across North America and the U.K.
  • The TD Charitable Foundation launched the 16th annual Housing for Everyone grant competition, pledging $5.8 million to help affordable housing providers deliver residence services.

Helping our customers feel confident during this time of recovery

  • Continued to facilitate access to government funds for business customers in Canada and the U.S.

TD Ready Challenge

  • Through the 2021 annual TD Ready Challenge, TD committed an additional $10 million in grants to organizations with scalable solutions to help K-12 students affected by pandemic-related learning loss in math and reading.
    Elementary students working in a classroom wearing protective face masks during the COVID-19 pandemic

We are inspired by our unique and inclusive employee culture

Building on a foundation of care and respect

  • Increased focus on total well-being by offering a well-being day off to our colleagues, recognizing May as Mental Health Awareness Month, introducing a global well-being ambassador program and launching a new well-being app in Canada.
  • Reinforced flexible work options to meet the diverse needs of our employees and support them and their families. Leaders at TD do frequent well-being check-ins and are focused on creating a safe and caring space for colleagues to speak candidly about their needs.
  • Continued to prioritize health and safety by regularly assessing our protocols and introducing new vaccination requirements to support our collective effort to help end the pandemic.

Focusing on creating an inclusive environment

  • Introduced a North American TD Visible Leadership Program designed to address common challenges colleagues from minority communities face within large organizations, and a new enterprise-wide mentorship program for colleagues from Indigenous communities.
  • Held almost 200 Diversity and Inclusion colleague events for approximately 60,000 attendees, including a Diversity Summit, Veterans Summit, and a Women in Leadership town hall.
  • Launched a North American Employee Resource Portal to enable colleagues to learn more about the impacts of anti-Black racism and access resources on how to be anti-racist.

Appreciating colleagues and helping them fulfil their potential

  • TD Appreciate!, our global platform for appreciation and recognition, is used by over 90% of TD colleagues, and it has supported colleague engagement by delivering more than three million recognition moments since November 2018.
  • TD Thrive, our self-serve learning platform, has helped more than 72,000 colleagues grow and make an impact since 2018. With more than 1.3 million content views to date, we’ve continued to expand our library with content such as author talks about digital literacy and an ESG learning program.

Awards

World’s Best Employers for 2021 (Forbes)

Canada’s Best Workplaces for 16th consecutive year (Great Place to Work)

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