Shape the future of banking in the digital age.

We’ve accelerated our digital transformation, digitizing end-to-end daily banking and using new technologies to create legendary customer and employee experiences across our platforms.

We are innovating

Nurtured a culture of innovation

TD colleagues filed 1,500 patent applications to date in Canada and the U.S., with a 60% year-over-year increase in patents granted.

Open Finance

TD Bank joined the Akoya Data Access Network, designed to enable U.S.-based customers to share data with fintechs and aggregators.

Man signing digital contract on tablet

TD eSign for customer convenience

500,000+ TD eSign transactions have been completed by branch banking customers since May 2020.

Drove transformation

15,000+ submissions were received through iD8, a platform for TD colleagues to submit their ideas for innovation. Since 2019, 4,860 ideas have been implemented including 2,069 in 2021 alone.

Business team in a meeting wearing protective face masks

We are reimagining the banking experience

We are empowering our customers who are growing more confident in using digital channels and creating more seamless transitions to advice, virtually or in person.

Enhanced banking app

Continued to integrate AI to offer customers more personalized, connected digital experiences.

Virtual appointment

Customers were able to access advice from advisors even outside of a branch’s traditional footprint and standard hours.

New ways to serve customers

Launched virtual check-in in our U.S. stores, a self-service portal for TD Auto Finance and online GIC purchases in Canada.

Digital Insurance leader in Canada

Added same-day online quotes and a ‘buy online’ platform for home and auto insurance.

Senior couple using a laptop in their living room to look at their financial budgets
Businesswoman using digital tablet while sitting at her desk in home office.

Investing in our business

Data and Analytics

Continued to migrate our enterprise Data and Analytics platform to the Cloud to create new tools and capabilities for legendary customer experiences.

Expanded capabilities

Completed the strategic acquisitions of Wells Fargo’s Canadian Direct Equipment Finance operations and Headlands Tech Global Markets.

Improving our operations

Delivering with speed

We are simplifying operating models to deliver better and faster customer outcomes by leveraging cross-functional pods.

Enabling colleagues

Introduced chatbots to give colleagues access to information they need to do their jobs in real-time, while freeing up support teams to assist with situations that require their expertise.

Businessman working from home office sitting at a desk using a laptop

Our digital leadership is getting noticed:

Business woman working on her cell and laptop at home, children participating in online learning in the background

for average digital reach of any bank in Canada, and one of the leaders for domestic digital reach among major developed market banks, according to ComScore1

in Canadian digital banking apps with the highest number of digital unique visitors and the highest digital engagement according to ComScore2

for TD AMCB’s Security and Reputation, according to Insider Intelligence in its 2021 Banking Digital Trust Report

Surpassed 10 million mobile users across North America and 5 million digitally active customers in the U.S.

Recognized in Canada by the Business Intelligence Group for our mobile app’s AI-powered personalized digital experiences.

Recognized in the U.S. by Celent for the launch of our Virtual Assistant that provided advice and support to customers digitally at the height of the lockdown.

1 Comscore MMX® Multi-Platform, Financial Services – Banking, Total audience, 3-month average ending June 2021, Canada, United States, Spain, France and U.K.
2 Comscore Mobile Metrix®, Financial Services – Banking (Mobile Apps), Total Audience, 3-month average ending June 2021, Canada.