TD Asset Management Inc.'s Commitment to Accessibility and Multi-Year Accessibility Plan
Commitment to Accessibility
TD Asset Management Inc. ("TDAM") is committed to ensuring that every employee and client receives equitable treatment with respect to employment and services, without discrimination, and receives accommodation where required.
Through progressive policies, communication and training, accommodation measures and recruitment practices, TDAM strives to provide a fully inclusive, barrier-free environment.
TDAM is dedicated to creating a welcoming, fair, and inclusive environment for TDAM clients and employees while complying with legal and regulatory requirements.
Our commitment is aligned with the TD Bank Group Accessibility Policy (Canada).
TDAM Multi-year Accessibility Plan 2025-2030
TDAM has established a multi-year accessibility plan ("the "Plan which outlines our strategy to prevent and remove barriers to meeting the accessibility needs of people with disabilities. The Plan is reviewed and updated at least once every five years.
The Plan is available in an accessible format upon request.
Accessibility Policies
Diversity and inclusiveness play a big part in TDAM’s corporate responsibility model. TDAM is committed to continuing to be a welcoming place for all our clients and employees. Although TDAM has implemented policies and processes relating to accessibility for our clients and employees, we are committed to reviewing these policies and enhancing them as our reality changes.
TDAM's Accessibility Policy (Canada) (the "TDAM Policy") is available upon request and can be made available in an accessible format.
Communicating with people with disabilities and Accessible Formats
TDAM is committed to creating, providing and receiving information and communications with people with disabilities in ways that consider their disability.
TDAM is committed to providing clients with the choice of document format that best suits the client's needs.
Upon request, clients can receive documentation in formats designed for the visually impaired. These alternative formats include, but are not limited to, braille, large format and audio recording.
Since all requests are handled manually, TDAM will record the format preference and send future documentation or communication in the format desired on a best effort basis.
Assistive Devices
TDAM is committed to serving people with disabilities who use assistive devices to obtain or use our products and services.
TDAM provides training for all employees regarding the availability of assistive devices and how they may access information about assistive technologies.
Use of Service Animals and Support Persons
People with disabilities may bring a service animal onto public TDAM premises. TDAM provides training for all employees, contractors, volunteers, and others who represent TDAM regarding how to interact with people with disabilities who are accompanied by a service animal.
Any person with a disability who is accompanied by a support person (e.g. sign language interpreters, attendants, etc.) will be allowed to enter TDAM premises that are open to the public with their support person. At no time will a person with a disability be prevented from accessing their support person while on TDAM premises.
In situations where TDAM has obligations under privacy laws or has issues of confidentiality, a support person may be requested to agree to the requirements of service just as the person with the disability does.
When support persons are required for meetings, consultations, or other events, we will work together with the person with the disability to meet their needs.
Feedback Process
We welcome your feedback. Let us know how we are doing on meeting your accessibility needs and how you think we could improve.
TDAM leverages the TD enterprise standard feedback processes to receive feedback under the TDAM Policy.
To provide feedback, please call 1-833-316-3554; TD accepts relay calls and video relay service (VRS) calls at 1-844-229-0787; or by Teletypewriter (TTY) at 1-800-361-1180, or by email at accessibility@td.com.
You may also send a letter to:
Accessibility at TD – Accessibility Office
P.O. Box 1
Toronto-Dominion Centre
Toronto, Ontario
M5K 1A2
Any complaints received via the feedback process will be reviewed and addressed in accordance with TDAM's complaint handling protocols.
TDAM will continue to ensure that our process for receiving and responding to feedback is accessible to people with disabilities by providing, or arranging for the provision of, accessible formats and communications supports, upon request.
Accessible Websites and Web Content
TDAM will make websites and web content accessible to people with disabilities by conforming to the international standards of the World Wide Web Consortium Web Content Accessibility Guidelines (WCAG).
TDAM websites and web content will be compliant with the expectations and timelines under applicable legal and regulatory requirements.
Temporary Disruptions
In the event of a planned or unexpected disruption in facilities or services, TDAM will provide information about the reason for the disruption, how long it is expected to last, and a description of any alternative facilities or services available (where applicable).
Training
TDAM will provide accessibility training focused on the provision of products and services to our clients. Training will also be provided to employees involved in the development of policies, practices, and procedures regarding the provision of products and services. Training will be provided to each person as soon as possible after they are assigned applicable duties.