Be prepared with all details of the incident, including transaction information, timing and the manner in which the compromise was identified. You may be asked for information, including the following:
Did you receive a suspicious e-mail?
Did your online banking site look or act differently than normal in any way?
Did a fraudulent transaction post to your TD Bank account?
Follow your company's escalation process for suspected computer viruses or malicious software. This may include shutting down your web browser or computer, and disconnecting your internet connection and wireless capability
If a computer is compromised, any continuing activity or operation could expose additional sensitive information to criminals
Contact your technical support department to scan and remove any malware from the computer, workstation or network before using your computer or network to access any sensitive information
Change your password and any answers to security questions after the computer has been cleaned