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Frequently asked questions
Online Banking interactive tutorials
Step-by-step tutorials to help you use Online Banking.
TD Bank app interactive tutorials
Step-by-step tutorials to help you use the TD Bank app.
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Online Banking
Manage your TD Bank account, pay bills, send money, set up alerts and more with secure online services.
Mobile Banking With the TD Bank App
Securely bank and manage your accounts anytime, anywhere from your mobile phone or tablet.
Security Center
Learn about our commitment to online and mobile security and what you can do to protect against fraud and identity theft.
Accounts, Rates and Fees
Frequently asked questions
- How do I open an account?
- Can I open a new account from the TD Bank app?
- What is the best way to refer a friend to open a TD Bank personal checking account?
- What are your rates?
- What are your fees for your personal checking, savings or money market accounts?
- How can I find out the terms of my personal deposit account(s)?
- Will I be charged a fee if I use my TD Bank Visa® Debit Card at a non-TD ATM in the U.S. or abroad?
Interactive tutorial
A step-by-step tutorial to help you open an account online.
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TD Joint Bank Accounts
Opening a joint checking or savings account with someone close to you can help you spend, save and manage money more efficiently.
Refer a Friend
It’s a win-win when you refer family and friends to open a TD Bank personal checking account.
Account Guides
Get details on TD Bank Checking Accounts, Savings Accounts, and Personal Loans and Lines of Credit.
Account Selector Tool
Get help choosing an account that fits your needs and has the perks you want.
Managing My Accounts
Interactive tutorial
A step-by-step tutorial to help you use the TD Bank app.
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Direct Deposit
It's easy to have your pay, pension or Social Security check deposited directly into your bank account.
TD Joint Bank Accounts
Opening a joint checking or savings account with someone close to you can help you spend, save and manage money more efficiently.
Get to Know Your New Checking Account
Find everything you need to know about your new checking account in one place.
Account Activity, Transactions and Balances
Frequently asked questions
- How do you process transactions?
- When will a TD Bank Visa® Debit Card transaction show up on my account balance?
- How do you determine my available balance of my checking account?
- What are pending transactions?
- What is the difference between a Pending Transaction and a Posted Transaction?
- What is the difference between TD Bank Visa® Debit Card purchases and credit card purchases?
- When will my direct deposit post?
- When are mobile deposit funds available?
- How do I initiate a stop payment?
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When Will My Deposits Be Available?
This article can help you understand when the money you deposit gets added to your account.
Direct Deposit
It's easy to have your pay, pension or Social Security check deposited directly into your bank account.
Understanding your available balance
Your available balance is the amount of money in your account you can use without incurring an overdraft charge.
The fastest ways to find out your available balance:
Transaction Disputes
Frequently asked questions
- How do I dispute a TD Bank Visa® Debit or Credit Card transaction that I don't recognize, is incorrect or fraudulent?
- What if there is a dispute over a purchase made with the TD Bank Visa® Gift Card?
- How do I dispute information on my credit report that was reported by TD Bank to the credit bureaus?
- How long does it take for my transaction dispute to be resolved?
- How does the Lock Card feature work for TD Credit Cards?
Interactive tutorials
Step-by-step tutorials to help you use online and mobile banking.
How to file a credit report dispute
Learn what to do if you think the information TD Bank has furnished to consumer reporting agencies for your account(s) is not accurate.
Account Statements and Notices
Frequently asked questions
- Why should I switch to online-only statements and notices and stop paper statements and notices?
- Where can I view and manage my online statements?
- How do I know when my online statement or notice is ready to view?
- Do I need to be enrolled in Online Banking to get online statements and notices?
- How do I sign up for online-only statements?
- How do I sign up for online-only notices?
Interactive tutorials
Step-by-step tutorials to help you use online and mobile banking.
Online Banking
Ready to go paperless?
With Online Banking or the TD Bank app, you're just a few clicks away from the convenience of online-only account statements and notices.
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Online vs. Paper
Learn more about how online statements compare to paper statements.
Mobile Banking With the TD Bank App
Securely bank and manage your accounts anytime, anywhere from your mobile phone or tablet.
Using My Cards
Frequently asked questions
- What types of credit cards does TD Bank offer?
- How do I receive a TD Bank Visa® Debit or ATM Card?
- When will I receive a replacement card for my expiring debit or ATM card?
- Do I have to activate my TD Bank Visa® Debit Card before I use it?
- How much cash can I withdraw using my TD Bank Visa® Debit or ATM Card?
- How can I check the available balance on my TD Bank Visa® Gift Card?
- Why was my credit card transaction declined?
- How do I cancel my TD Bank Visa® Debit Card?
- How do I register my TD Bank Visa® Gift Card?
- How do I set up my TD Bank Visa® Debit and Credit Cards in Apple Pay?
- How do I set up my TD Bank Visa® Credit and Debit Cards in Google Pay?
Credit card video tutorials
Step-by-step tutorials to help you use your credit cards.
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Digital Wallet
Add your TD cards to your mobile device to simplify your online, in-store and in-app purchases.
Contactless Payments
Learn more about the convenience and security of contactless payments.
Get Started With Your TD Cards
Everything you need to know to help you manage your TD Bank Visa® Credit and Debit Cards.
Damaged, Lost or Stolen Cards
Frequently asked questions
- How do I report and replace a damaged, lost or stolen TD Bank Visa® Debit or ATM Card?
- What if I temporarily misplace my TD Bank Visa® Debit or ATM Card?
- How long does it take to replace my lost or damaged TD Bank Debit card?
- How do I quickly replace my damaged, lost or stolen TD Bank Visa Debit card?
- What do I do if my TD Bank Credit Card is lost or stolen?
- What should I do if I think my TD Bank Credit Card is being used fraudulently?
- How does the Lock Card feature work for TD Bank Credit Cards?
- What should I do if my TD Bank Visa® Gift Card is lost or stolen?
Interactive tutorials
Step-by-step tutorials to help you manage your cards in online and mobile banking.
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Security Center
Learn about our commitment to online and mobile security and what you can do to protect against fraud and identity theft.
Curbside Pickup
Order a replacement TD Bank Visa® Debit Card online and pick it up same day or next day.
Protecting Against Identity Theft
This article offers guidelines to help you manage your identity and protect against identity theft.
Send Money with Zelle®
Frequently asked questions
- How can I use Send Money with Zelle® to pay someone from my TD Bank account?
- How do I sign up for Send Money with Zelle®to send money to or receive payments from another person?
- How do I accept an incoming payment with Send Money with Zelle®?
- What are the transfer limits for Send Money with Zelle®?
- Why can't I enroll for Send Money with Zelle®?
- What kinds of payments or transfers are available in TD Bank Online Banking?
Online Banking interactive tutorials
Step-by-step tutorials to help you use Online Banking.
TD Bank app interactive tutorials
Step-by-step tutorials to help you use the TD Bank app.
Other helpful Send Money with Zelle® resources1
It's easy to enroll for and use Send Money with Zelle® with Online Banking and the TD Bank app.
Explore all the ways you can securely manage your money—including Send Money with Zelle®—with Online Banking and mobile banking with the TD Bank app.
Loans, Rates and Payments
Frequently asked questions
- What types of loans do you offer?
- What are your rates?
- How can I apply for a personal loan?
- How do I apply for a home equity loan or line of credit?
- Which kind of Small Business loan is best for me: line of credit, term or commercial real estate loan?
- How can I make a payment to my loan?
- Are there any fees associated with personal loans or lines of credit?
- What are the fees for a Small Business Administration (SBA) loan?
- How can I refinance my loan?
Interactive tutorial
A step-by-step tutorial to help you make your TD loan payment online.
Make a TD loan payment online
It's easy and secure to pay from your TD Bank Checking or Savings Account, or from another financial institution.
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Manage Your Loans
Manage your home equity, mortgage or personal loan—from application to payment.
Understanding Your Credit Score and Report
Learn about your credit score, its role in the lending process, and what steps you can take to improve it.
Explore Your Lending Options
Our tool can help you find the loan that best fits your needs—just answer a few simple questions.
Mobile Check Deposits
Interactive tutorial
A step-by-step tutorial to help you use the TD Bank app to deposit checks.
Deposit checks 24/7 from your mobile device
It's easy and secure to use TD Bank Mobile Deposit1—just log in to the TD Bank app using a smartphone or tablet with a working camera
TD Bank Stores and ATMs
Find a TD Bank near you
See details, directions and hours for nearby TD Bank locations—you can even book an appointment.
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TD Bank Holiday Hours
See this year's federal holiday closure schedule for TD Bank locations.
Curbside Pickup
Order a replacement TD Bank Visa® Debit Card online and pick it up same day or next day.