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Notices and Announcements
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Notices
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Announcements
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Non-Compliance Fees
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Archive – 2021 or earlier
Effective Date: May 7, 2025
Effective May 7, 2025, the province of Quebec amended the Quebec Consumer Protection Act (Bill 72) and put in place rules requiring businesses that propose a tip amount at the point of sale to calculate the tip based on the price of goods and services, excluding sales taxes.
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Relevant for: All merchants located and/or operating in Quebec who propose a tip amount at the point of sale.
Effective Date: October 17, 2024
Effective October 17, 2024, Visa and Mastercard introduced their qualifying small business interchange programs to meet their commitment with the Government of Canada.
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Relevant for: All Merchants who accept Visa and mastercard transactions
Effective Date: April 13, 2024
Beginning April 13, 2024, Visa is changing the maximum allowed time frames for the authorization and clearing of transactions.
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Relevant for: All Merchants who accept Visa transactions
Updated: March 27, 2024
The Payment Card Networks have updated their requirements for Merchants who choose to apply a surcharge on card transactions.
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Relevant for: Merchants who will process surcharges on card transactions.
American Express OptBlue Changes
Effective Date: April 14, 2023
Beginning April 14, 2023, American Express OptBlue is increasing the Amex Foreign Assessment Fee by 0.20%.
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Relevant for: All Merchants who accept American Express OptBlue
Effective Date: November 1, 2022
Beginning November 1, 2022, American Express OptBlue is changing and adding Industry Categories with corresponding Wholesale Discount Rates for Healthcare, Emerging Markets, Residential Rent and Utilities.
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Relevant for: All Merchants who accept American Express
Published Date: March 1, 2022
The Payment Card Networks have updated their requirements for Subscription Merchants. These changes are designed to improve transparency for Cardholders by easily identifying promotional transactions and providing a simple cancellation process.
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Relevant for: All applicable Merchants
Effective Date: Immediately
Implement recommended practices to help protect your Merchant Account against Card Testing. Where applicable, contact your website or shopping cart provider to have them make the required changes.
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Relevant for: All Merchants
What's New
- Is now the right time to sell online?
Hosted by BigCommerce and featuring TD Merchant Solutions; this webinar will provide valuable insights on navigating the online sales landscape.
Date:Thursday, April 3, 2025
Time:11:30 a.m., EST
Learn more about the webinar and REGISTER
- TD Integrates with TouchBistro to Provide Payment Solution to Canadian Restaurant Owners – Launched November 2024
- TD Has Launched Full Service eCommerce Platform for Canadian Small Businesses – Launched September 2024
With recent changes to the Excise Tax Act (ETA), fees charged by Payment Card Networks (PCNs) for certain services are now subject to HST that is not recoverable by TD. If not previously applied, TD Merchant Solutions will pass through a corresponding increase to the PCN Non-Compliance Fees to reflect the recent ETA changes.
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Relevant for: Merchants processing Visa and Mastercard Transactions
Archived communications
See below for a summary of previously communicated announcements and notices.
American Express Foreign Issue Debit Card
Effective Date: July 16, 2021
Beginning July 16, 2021, American Express is offering foreign issued debit cards. For Merchants who accept American Express, the wholesale rate of 1.28% will be applied to all Foreign Issued Debit Card transactions.
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Relevant for: All Merchants Who Accept American Express
Effective Date: May 3, 2021
Beginning May 3, 2021, Payment Card Networks (PCNs) are changing the way refunds are processed. Customer returns (refunds) will be sent for real-time Issuer authorization, making it possible for some refunds to be declined. Merchants are encouraged to update their refund policy to provide alternatives to complete the refund transaction in advance of the change. Review details behind the "Payment Card Network Changes to Refund Processing…" link above.
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Relevant for: All Merchants
Effective Date: April 17, 2021
Beginning April 17, 2021, Payment Card Networks (PCNs) are expanding existing High Brand Risk Merchant requirements globally and adding categories to the list of Merchants warranting additional oversight.
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Relevant for: Merchants who operate in high risk categories such as e-cigarettes, pharmacies, tobacco, cyberlockers, etc., which require additional oversight as per the PCNs.
Published Date: March 25, 2020
With COVID-19 top of mind, the well-being and safety of our merchants, partners, and colleagues is paramount. We understand the potential impact that this situation can have on your business and we are committed to providing you with our continued service and support.
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Relevant for: All Merchants
Published Date: November 1, 2019
Manually keying credit card information into a Point-of-Sale (POS) device when the Cardholder is present significantly increases your risk of completing fraudulent transactions and incurring losses from Chargebacks. Using chip technology to process Card Present transactions is one of the most important and effective ways to help protect your business from card fraud.
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Relevant for: All Merchants
Published Date: November 1, 2019
If you have a TD Freedom Point-of-Sale (POS) device, call us for a recommendation on a new device that suits your processing needs. We will provide onsite installation support and training at no additional cost.
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Relevant for: Merchants who use TD Freedom Point-of-Sale Devices
Published Date: November 1, 2019
Recent Payment Card Network (PCN) changes have been made to contactless transactions, mobile payment acceptance, and signature requirements for receipts. Merchants will receive a letter from TD Merchant Solutions when these changes are applicable for your business.
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Relevant for: All applicable merchants
Published Date: June 1, 2019
Payment Card Networks (PCNs) have made changes to the rules governing how Cardholder payment information (credentials) are obtained, stored and processed. Business owners who offer Cardholders the option to store their payment information on file, must now disclose how Cardholder credentials will be used, obtain the Cardholders’ consent to store their information and let them know when changes are made to the terms of use.
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Effective as of September 1, 2019
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Relevant for: All Merchants who store Cardholder information (for example: TD Online Mart, PC Batch)
Published Date: July/August 2018
Businesses are now required to capture the Card Verification Value (CVV) when processing transactions without the Cardholder present, such as through a website, mobile application, or telephone order. It’s important for business owners to update their payment acceptance process to make CVV capture mandatory. Adding this additional security measure will help support fraud prevention and will also help to mitigate instances of Chargebacks.
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Effective as of September 30, 2018
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Relevant for: All Merchants