Accessibility at TD

We're dedicated to creating an inclusive banking experience. Discover how we're making our products and services more accessible.

Ways to bank

From the branch, ATM, on the phone or online, we want your experience to be seamless.

Our retrofitted branches give you access to these accessibility features:

  • Dedicated parking spaces
  • Automatic doors
  • Wheelchair access teller stations and vaults
  • Tablets with real-time, Video Remote Interpreting (VRI) in American Sign Language (ASL)
  • Adjustable touchscreen and audible instructions at ATMs – explore more features

We're adding these features in all branches where possible. Check with your local branch for availability.    

Find a TD branch or an ATM near you or book an appointment.

To complete some banking transactions, call us:

  • 1-844-229-0787 to use Relay calls or Video Relay Service (VRS) .
  • 1-800-361-1180 to use Teletypewriter (TTY), which lets you talk to an operator using your TTY device.

We follow Web Content Accessibility Guidelines (WCAG) and use Level AA as our benchmark. Some features you'll notice on our new websites:

  • Compatible with most assistive technology
  • Easy keyboard navigation
  • Plain language, video captions, and transcripts

Explore RDSP and alternate document formats

  • Registered Disability Savings Plan (RDSP)

    Open an RDSP to help individuals who are eligible for the disability tax credit to save for the future.

    Learn how an RDSP works

  • Request alternate formats

    Alternate formats like Braille, large print, or accessible digital documents are available. Call us or visit a TD branch to let us know your preference.

    1-800-831-1158 1-800-831-1158

Enhance your online experience

For a more personalized accessibility experience on any website, use the TD Accessibility Adapter developed through the TD Invent approach and available at no cost via the Chrome Web Store.

Plan and progress

Our Accessibility Plan reflects our ongoing commitment to finding and removing barriers so everyone can use our products and services with ease. Our Progress Report highlights our achievements and where we are in this effort. Additional formats of the Accessibility Plan are available upon request, contact us through any of the options listed in the Accessibility Feedback section (below).

Accessibility Plan

2025 Accessibility Progress Report

Standard print

Large print

Audio

Executive Progress Summary in ASL

2024 Accessibility Progress Report

View standard print

View large print

Open audio

View Executive Progress Summary in ASL

Our stories

Inspirational stories on how an inclusive workplace sparks innovation and community.

Together, we are stronger

At TD, colleagues with disabilities bring their unique perspectives and talents to a space where they feel valued, included, and free to be themselves.

Build a meaningful career with us

Make a difference every day, join our diverse team and be part of a supportive environment where your skills and ideas matter. Together, we can create a positive impact.

Explore opportunities

Share feedback

We’d love to hear about your experience with us. Let us know if there is something we’re doing well or need to improve about accessibility. Your voice matters. Help us make TD inclusive for all.

  • Send an email

    Email us at accessibility@td.com. Don't include personal data like account details, etc., or screenshots of it.

  • Call us

    Relay calls and VRS: 1-844-229-0787
    TTY: 1-800-361-1180
    Voice message: 1-833-316-3554

  • Message us via EasyWeb

    Log in to EasyWeb and use the messaging icon on either your Chequing, Savings or Credit Card pages.

  • Send a letter

    Accessibility at TD
    Accessibility Office
    P.O. Box 1, Toronto-Dominion Centre
    Toronto, Ontario
    M5K 1A2