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Accessibility at TD: Meeting Customer Needs
We are committed to meeting the accessibility needs of persons with disabilities in a timely manner. Whether you choose to bank online, by phone, at our ATMs or in person, TD is dedicated to making accessibility a top priority.
Feedback and requests
Let us know how we're doing on meeting your accessibility needs — and how you think we could improve.
Have a complaint or concern? Find out how to file a complaint.
TD is committed to providing products, services and facilities in a manner that allows people with disabilities equal opportunity to obtain, use and benefit from them and which respect the dignity and independence of people with disabilities.
Alternate format documents
Customers can request documents, such as account statements or brochures, in a variety of alternate formats including Braille, large print, e-text, accessible PDF or audio CDs.
To request this service, call 1-800-831-1158 or visit your nearest branch.
TD incorporates accessibility standards for online and mobile channels, as well as for the development of its new platforms.
All of our new branches are designed with accessibility in mind.
Our new branches feature:
Automated/accessible doors, vestibules and washrooms
Wheelchair access to Automated Teller Machines (ATMs), vaults and service areas
Where possible, at least one parking space is reserved for customers with disabilities
Also, many of our older branches have been retrofitted to enhance accessibility
Our new branches feature tablets that offer real-time, two-way video remote interpretation (VRI) for American Sign Language (ASL) available any time during branch hours.
Automated Teller Machine (ATM)
Accessible in English and French by plugging in a standard headset, you can be guided through your transaction with directional audio
Lower screens and buttons to aid in wheelchair accessibility
Braille and large print:
To request a Braille or large print version of the TD Canada Trust ATM Orientation Guide and complimentary headset, call us at 1-800-831-1158