Announcements and Notices

Payment Card Network – Changes to Decline Codes, Rules and Fees

Effective Date: November 1, 2020

Beginning November 1, 2020, Visa will be making changes to its list of authorized Decline Codes and Rules surrounding their use, which could result in charges applied to your TDMS Account if it has Excessive Transaction Attempts (ETAs). In addition, TD Merchant Solutions will begin applying fees for non-compliance with Mastercard's Decline Codes and Rules for ETAs which was previously introduced.

Changes for Merchants Offering Free Trials, Intro Promotions and Ongoing Subscriptions

Effective Date: April 18, 2020

Visa has updated requirements for Subscription Merchants who offer free trials or introductory promotions. These changes are designed to improve transparency for Cardholders by easily identifying promotional transactions and providing a simple cancellation process.

We're here for you and your business during COVID-19 (pdf)

Published Date: March 25, 2020

With COVID-19 top of mind, the well-being and safety of our merchants, partners, and colleagues is paramount. We understand the potential impact that this situation can have on your business and we are committed to providing you with our continued service and support.

Risks of manually keying credit card information (pdf)

Published Date: November 1, 2019

Manually keying credit card information into a Point-of-Sale (POS) device when the Cardholder is present significantly increases your risk of completing fraudulent transactions and incurring losses from Chargebacks. Using chip technology to process Card Present transactions is one of the most important and effective ways to help protect your business from card fraud.

TD Freedom POS device replacement (pdf)

Published Date: November 1, 2019

If you have a TD Freedom Point-of-Sale (POS) device, call us for a recommendation on a new device that suits your processing needs. We will provide onsite installation support and training at no additional cost.

Information on mandatory PCN updates (pdf)

Published Date: November 1, 2019

Recent Payment Card Network (PCN) changes have been made to contactless transactions, mobile payment acceptance, and signature requirements for receipts. Merchants will receive a letter from TD Merchant Solutions when these changes are applicable for your business.

PCN changes to stored payment information (pdf)

Published Date: June 1, 2019

Payment Card Networks (PCNs) have made changes to the rules governing how Cardholder payment information (credentials) are obtained, stored and processed. Business owners who offer Cardholders the option to store their payment information on file, must now disclose how Cardholder credentials will be used, obtain the Cardholders’ consent to store their information and let them know when changes are made to the terms of use.

Archived communications

See below for a summary of previously communicated announcements and notices.

Mandatory CVV capture for Card Not Present transactions (pdf)

Published Date: July/August 2018

Businesses are now required to capture the Card Verification Value (CVV) when processing transactions without the Cardholder present, such as through a website, mobile application, or telephone order. It’s important for business owners to update their payment acceptance process to make CVV capture mandatory. Adding this additional security measure will help support fraud prevention and will also help to mitigate instances of Chargebacks.