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EFT Exception Processing - Trace Request
Description
If you have been notified by the receiver of a transaction, that it has not been received, you may request a trace request, via EFT Exception Processing, to determine where the item went.
Field Descriptions and Business Rules
The following table identifies the fields and controls, as well as business rules, of the Trace Request:
Step 1: Create
| Field | Type | Description |
|---|---|---|
| Form | Dropdown | Allows you to select the applicable form. |
| Number of Requests | DDL | Allows you to enter the number of Trace Requests you would like to enter. |
| Customer Information | ||
| Company Name | Textbox Mandatory Alphanumeric Up to 30 characters | Allows you to enter the name of your Company. |
| Contact Name | Textbox Mandatory Alphanumeric Up to 30 characters | Allows you to enter a Contact name. |
| Originator ID | Textbox Mandatory Alphanumeric Must be 10 characters | Allows you to enter the Originator ID that was in the original file containing the item you are requesting to action. |
| Phone Number | Textbox Mandatory Numeric (nnn)-nnn-nnnn | Allows you to enter the number of the Contact person so someone from our CMS Support team will be able to call you or fax the details to you. |
| Next | Button | Validates the information entered. If no errors were encountered, you will proceed to Step 2 otherwise an error will display at the top of the page. |
Step 2: Create
| Field | Type | Description |
|---|---|---|
| Request X | Label | Since you are able to enter more than one Trace Request the request number identifies which request you are working on. |
| File Information | ||
| File Creation number | Textbox Mandatory Numeric Must be 4 digits | Allows you to enter the number provided when the file was submitted to TD Bank. |
| File Creation Date | Mandatory | Allows you to enter the date the file was created. |
| Payment Information | ||
| Due Date | Mandatory | Allows you to enter the date of the payment. |
| Calendar | Link | Allows you to enter a due date using the Calendar control. |
| Payee/Payor Name | Textbox Mandatory Up to 30 characters Alphanumeric | Allows you to enter the Payee/Payor name. |
| Bank ID & Transit Number | Textbox Mandatory Must be 9 digits | Allows you to enter the Bank ID and Transit number in the following format: Bank ID – 4 digits Transit – 5 digits |
| Account Number | Textbox Mandatory Up to 12 characters | Allows you to enter the account number. |
| Amount | Textbox Mandatory Numeric Up to 10 digits | Allows you to enter the amount of the payment. |
| Transaction Type | Radio Button Mandatory | Allows you to specify if the transaction is a debit or credit. |
| Trace Number "Optional" | Textbox Optional Must be 9 digits | Allows you to enter a due date using the Calendar control. |
| Back | Button | Displays the previous page. |
| Next | Button | Displays the next Request in sequential order if you have requested greater than one request. |
Step 3: Confirm
| Field | Type | Description |
|---|---|---|
| Displays the completed requests in sequential order. | ||
| Edit this information | Button | Allows you to return to that specific request and make any necessary edits. |
| Back | Button | Displays the previous page. |
| Submit | Button | Submits the request(s) to TD Bank for processing. Note: A new window will pop up to display the status of the submission. |
Step 4: Confirmation
The Confirmation page recaps the information sent to TD Bank for processing and allows you to print the page if necessary.
Business Rules
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Traces may be performed up to 1 year after the original transaction was processed.
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You may request up to 10 Trace Requests at a time.
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Traces may not be performed under $20.00