How to view or cancel a TD Global Transfer transaction in the TD app



Step 1: Access your transfer history

Select the Transfers button

From the TD app home screen menu, select the Transfers button.

If your menu looks different to this example shown, you may need to scroll down.

If you haven't already logged in, you'll be prompted to do so.

Select History

From the Transfers menu, select History.

Select Globally

Within the History screen, select the tab Globally.

For details, select any transfer

Now, view your transfers history. To see more details, you can select any transfer.



Step 2: Select a Western Union Money Transfer to cancel

Select the Western Union 'In Progress' transfer you wish to cancel.

To cancel a transfer, ensure it's a Western Union transaction that displays a status of In Progress.

Select the transfer you wish to cancel.

Note: You cannot cancel a transfer in any of these three scenarios:

  1. It has already been paid to your recipient.
  2. Within the first 2 hours of initiating the transaction.
  3. The transaction is still under TD review process.

If your transaction falls under any of the above, you will not be presented with an option to cancel transaction.


Step 3: Review and confirm

If satisfied with your choice, select Cancel transfer

Review the information on the transfer that you've selected to cancel.

When you're ready, select the button at the bottom of the screen that reads Cancel transfer.

To confirm cancellation, select Yes, cancel

To confirm the cancellation of the transfer, select the button Yes, Cancel.

Check for confirmation that the transfer has been successfully cancelled.

If the transfer has been successfully cancelled, you should get confirmation. Also, the status of your transaction should update to Cancelled.

In some cases, it may take time for the funds to be returned to your account.

Congratulations. You've completed this tutorial.


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