Two-Step Verification

No, you don't need a mobile phone to receive one-time security codes. You can also use a landline and receive your code by voice message. You can add up to 5 phone numbers (including international phone numbers) to receive your unique security codes, so you can access your accounts no matter where you are.

The TD Authenticate app also provides an alternative extra layer of security to protect your accounts when logging into EasyWeb or WebBroker. You can use it to generate a security verification code without the need for texts or phone calls. The phone number(s) on your security profile should be managed and kept up-to-date in the event you need to receive a one-time security code through a text or phone call.

Important: To update or add additional phone numbers in your security settings, you're required to have access to one of the phone numbers you've previously verified to receive a one-time security code.

Planning to travel? See our Travel FAQ for tips on how to prepare for your trip.

You can view and update your phone numbers, email for security alerts, and login options in security settings within EasyWeb, WebBroker, and the TD app.

Important: To update or add additional phone numbers in your security settings, you're required to have access to one of the phone numbers you've previously verified to receive a one-time security code. If you do not have access to a previously verified phone number, please contact EasyLine Telephone banking at 1-866-222-34561-866-222-3456.

Tip: You can adjust the frequency of being prompted for a one-time security code under Login Option security setting.

EasyWeb

1. Login to EasyWeb
2. Select Profile & Settings on the left side menu
3. Select Password & Security to view and update your Security Phone Numbers, Security Email and Security Code Login Option

WebBroker

1. Login to WebBroker
2. Select your name in the upper right-hand corner and choose Customize Site
3. Select Security Settings
4. Select Update or change settings to view and update your Security Phone Numbers, Security Email and Security Code Login Option

TD app

1. Login to the TD app
2. Select the slide out menu
3. Open Profile & Settings in Android, or Settings in iOS
4. Open Two-Step Verification to view and update your Phone List, Security Email and Login Option
5. Select the new number you've added and select Verify Number

You must always have at least one phone number available, mobile or landline, to receive one-time security codes, and you can add a total of five phone numbers.

We recommend you add more than one phone number for several reasons:

• If you travel with a different SIM card or phone number
• If you travel and have access to a landline or mobile phone number that you trust at your destination, we recommend adding that phone number to your security settings, before you leave
• To make sure you can access your accounts, no matter where you are
• When your primary phone is not nearby
• If your primary phone is lost or not working

To view, update and add phone numbers to receive one-time security codes, go to security settings.

Important: To update or add additional phone numbers in your security settings, you're required to have access to one of the phone numbers you've previously verified to receive a one-time security code.

We only require you to use Two-Step Verification when we need to verify your identity, for example, when you login from a device we don't recognize. A recognized device is any device that you regularly use to access your TD accounts.

How often we require you to use Two-Step Verification depends on your Login option in security settings.

If you have poor or no cellular reception while in Canada, try Wi-Fi Calling. This smartphone feature is available from your mobile phone carrier and allows you to receive SMS over a Wi-Fi connection when you have little or no cellular network coverage. Please contact your wireless provider for more information.

The TD Authenticate app is a separate app that you can use to generate a security verification code without the need for texts or phone calls when logging into EasyWeb or WebBroker. You can access the TD Authenticate app wherever you are because it doesn't require Wi-Fi or cell phone reception. Once you've downloaded the TD Authenticate app and registered your device, you can open the app and generate a code when you're prompted with a security verification during log in.

One-time security codes through SMS or voice message provide a higher level of security to protect your TD account information.

Two-Step Verification works with your current online banking password and a one-time security code we send you via SMS or voice message to your mobile device or landline.

You can also use the TD Authenticate app to generate a security code for Two-Step Verification. The TD Authenticate app is a separate app that you can use to generate a security verification code without the need for texts or phone calls when logging into EasyWeb or WebBroker.

We need your email address so that we can send you security alerts. Security alerts are emails that we send to you whenever changes are made to your secure information, including:

• After you complete your initial security setup
• Any time you change your username or password
• If you need to retrieve your username
• When you make changes to your security phone, email or login option
• Should you ever be locked out of a TD website or app

You can view and update the email address for your security alerts in your online banking security settings. We will never use it to send you marketing messages and you won't receive one-time security codes to your email address.