Organizational Profile

DisclosureDescription
Reference or Response
102-1Name of the organization
TD Bank Group
102-2Activities, brands, products, and services

The Toronto-Dominion Bank and its subsidiaries are collectively known as TD Bank Group (“TD” or the “Bank”). TD is the fifth largest bank in North America by branches and serves over 26 million customers in three key businesses operating in a number of locations in financial centres around the globe: Canadian Retail, including TD Canada Trust, TD Auto Finance Canada, TD Wealth (Canada), TD Direct Investing, and TD Insurance; U.S. Retail, including TD Bank, America’s Most Convenient Bank®, TD Auto Finance U.S., TD Wealth (U.S.), and an investment in The Charles Schwab Corporation; and Wholesale Banking, including TD Securities. TD also ranks among the world’s leading online financial services firms, with more than 15 million active online and mobile customers. TD had CDN$1.7 trillion in assets on October 31, 2021.

See also:
AR page 27.
AR pages 28-32 (Canadian Retail Business Segment Analysis), pages 33-36 (U.S. Retail Business Segment Analysis), pages 36-38 (Wholesale Banking Business Segment Analysis) and page 39 (Corporate Business Segment Analysis).

102-3Location of headquarters
Toronto, Canada
102-4Location of operations

Where we operate: TD predominately operates in Canada and the Eastern seaboard of the U.S. which is the focus of TD’s annual ESG Report.

AR page 5 on locations worldwide and page 217, Information on Subsidiaries.

102-5Ownership and legal form
TD is chartered under the Bank Act (Canada). It was formed on February 1st, 1955 through the amalgamation of The Bank of Toronto, chartered in 1855, and The Dominion Bank, chartered in 1869. TD trades under the symbol ‘TD’ on the Toronto and New York Stock Exchanges.
102-6Markets served

TD is the fifth largest bank by total assets in North America by branches and serves over 26 million customers in three key businesses operating in a number of locations in financial centres around the globe: Canadian Retail, U.S. Retail and Wholesale Banking.

Canadian Retail includes: TD Canada Trust, TD Auto Finance Canada, TD Wealth (Canada), TD Direct Investing, and TD Insurance.

U.S. Retail includes: TD Bank, America’s Most Convenient Bank®, TD Auto Finance U.S., TD Wealth (U.S.), and an investment in The Charles Schwab Corporation.

Wholesale Banking includes: TD Securities.

AR pages 27-39 for more detailed information on our markets served.

102-7Scale of organization

At the end of FY2021, TD reported CDN $14,649 million in adjusted net income, up from CDN $9,968 million in FY2020, 89,464 average full-time equivalent employees, maintained 2,209 branches across North America. TD operates internationally through our offices in North America, Europe and Asia-Pacific.

AR page 15 for all Financial Highlights.
AR pages 27-39, Business Segment analyses for quantity of products or services provided

102-8Information on employees and other workers
ESG Report: 2021 Performance Data pages 84-105
ESG Report pages 76-79
102-9Supply chain
ESG Report pages 66-67
102-10Significant changes to the organization and its supply chain
There were no significant changes to TD and its supply chain in FY2021
102-11Precautionary Principle or approach
ESG Report pages 28-29 on Risk Management
ESG Report pages 45-46 on Lending
ESG Report pages 47-50 on Investing
102-12External initiatives
Affiliations
102-13Memberships and associations
Affiliations
ESG Reporting Details pages 4-5 for List of Stakeholder Engagements on Environmental, Social and Governance Topics

Strategy

102-14Statement from senior decision-maker
ESG Report pages 4-5
102-15Key impacts, risks, and opportunities

Why it Matters to TD and Our Approach subsections for each material topic in the ESG Report for a description of the key impacts, opportunities and effects on stakeholders.

ESG Report pages 18-20 ESG Scorecard and Goals.
AR pages 65-71 Risk Factors and Management: Risk Factors That May Affect Future Results
AR pages 72-104 Risk Factors and Management: Managing Risk
AR pages 103-104 Risk Factors and Management: Managing Risk - Environmental and Social Risk

Ethics and Integrity

102-16Values, principles, standards, and norms of behaviour
Who we are
TD Code of Conduct and Ethics
102-17Mechanisms for advice and concerns about ethics
ESG Report page 24 and 81-82

Governance

102-18Governance structure
Corporate Governance Structure
Corporate Governance: Committees of the Board
PC page 96-117 Schedule A, Corporate Governance
ESG Report pages 22-27 Corporate Governance and Integrity
102-20Executive-level responsibility for economic, environmental, and social topics
ESG Report pages 22-27 on Corporate Governance and Integrity
CAP page 20
2021 CDP Response pages 1-5
102-21Consulting stakeholders on economic, environmental, and social topics
ESG Reporting Details pages 4-5 for List of Stakeholder Engagements on Environmental, Social and Governance Topics
ESG Report pages 16 for How We Listen to Stakeholders
102-22Composition of the highest governance body and its committees

Board Diversity (as of October 31st, 2021)
% of female Directors: 40%
% of visible minority Directors: 13%
% of independent Directors: 93%

Average tenure: 8 years

More information:
A full description of the tenure, experience and skills of TD’s Board of Directors can be found in our PC pages 13-19
PC page 96 for Director Independence
PC pages 105-106 for Diversity Policy

102-23Chair of the highest governance body
The Chair of the Board and the Chief Executive Officer of TD Bank Group are separate roles.
102-24Nominating and selecting the highest governance body
PC pages 104-105 for Nomination of Directors
PC page 105 for Competencies and Skills Matrix
102-25Conflicts of interest
PC page 104 for Director Conflict of Interest
102-26Role of the highest governance body in setting purpose, values, and strategy
Corporate Governance Committee Charter
AR page 103-104 on Environmental and Social Risk
ESG Report pages 25-37
PC page 27
102-27Collective knowledge of the highest governance body

Citizenship and ESG are a key part of TD’s strategy and is managed within a framework of internal control, governance and risk management process.

More information:
ESG Report pages 23-27
PC pages 10-22

102-28Evaluating the highest governance body's
PC page 116
102-29Identifying and managing economic, environmental and social impacts
See feedback from stakeholders in the ESG Report on page 16 and the ESG Reporting Details page 1 for a description of TD’s Materiality Assessment and List of Stakeholder Engagements on Environmental, Social and Governance Topics.
102-30Effectiveness of risk management processes
See disclosure GRI 102-26
Corporate Governance Committee Charter
PC pages 106-108 for Board Assessments
AR pages 72-104 Risk Factors and Management: Managing Risk
AR pages 103-104 Risk Factors and Management: Managing Risk - Environmental and Social Risk
102-31Review of economic, environmental, and social topics
ESG Report pages 9-10
PC pages 25-26
102-32Highest governance body's role in sustainability reporting
The CEO approves the ESG Report.
102-33Communicating critical concerns

Shareholders, employees and other interested parties may communicate with the Board through the Board Chair.

By mail:
Mr. Brian M. Levitt
Chair of the Board
The Toronto-Dominion Bank
P.O. Box 1, Toronto-Dominion Centre
Toronto, Ontario M5K 1A2

By email:
c/o TD Shareholder Relations to tdshinfo@td.com

AR page 222-223, Shareholder and Investor Information

102-35Remuneration policies
PC pages 21-22 for full details on Directors and pages 37-38 Executive Compensation
ESG Report pages 27 for Linking ESG Factors in Executive Total Rewards
TD’s Approach to Total Rewards
102-36Processes for determining remuneration
PC pages 39-76
102-37Stakeholders' involvement in remuneration
PC page 39
At TD’s Annual General Meeting, shareholders may cast a non-binding advisory vote on executive compensation. The results can be found on our website.

Stakeholder Engagement

102-40List of stakeholder groups

TD’s primary stakeholders include: customers, employees, shareholders/investors and government regulators. Our secondary stakeholders include: community organizations, industry associations, suppliers and non-governmental organizations.

More information:
ESG Report page 16 for How We Listen to Stakeholders
ESG Reporting Details pages 1, 4-5 for more details on TD’s ESG-related stakeholder engagements

102-41Collective bargaining agreements
TD General Insurance has a long-established bargaining unit of approximately 210 employees, or 0.23% of our total employee population, represented by Teamsters Union at one of our Montreal locations.
102-42Identifying and selecting stakeholders
In 2020, we conducted a comprehensive materiality assessment to identify and prioritize the ESG topics most important to our stakeholders and TD, which shape TD’s ESG reporting. Our process involved four stages: research and benchmarking, impact mapping, stakeholder interviews and a validation workshop to discuss the assessment findings.
ESG Reporting Details page 1 for details on our stakeholder engagement
102-43Approach to stakeholder engagement
ESG Reporting Details page 1 for the Details of TD’s Materiality Assessment Process and Approach to Stakeholder Engagement
ESG Report page 16 for How we Listen to Stakeholders
102-44Key topics and concerns raised

TD conducts a comprehensive materiality assessment every two years, with the last one being conducted in 2020. Between comprehensive years, we employ a dynamic materiality approach, leveraging the cloud-based analytics platform Datamaran, to validate the relevancy of our topics and monitor and identify trends in our material topics. No significant departures from our 2020 materiality matrix and ESG material topics were observed. Key topics identified through our 2020 comprehensive assessment were: Climate change, Risk Management, Sustainable Finance, Customer Service, Talent Attraction, Development and Retention, Corporate Governance, Data Security and Privacy, Financial Inclusion, Diversity and Inclusion, Ethics and Integrity and Social Inclusion.

ESG Report page 16 for How we Listen to Stakeholders
ESG Report page 17 for further details on our materiality assessment and ESG material topics.

Reporting Practice

102-45Entities included in the consolidated financial statements
AR page 217, Information on Subsidiaries.
TD has two philanthropic foundations which are not owned and operated by TD and are therefore not part of our consolidated financial statements. These are:
TD Friends of the Environment
TD Bank Charitable Foundation
AR pages 120-134 for Management’s Responsibility for Financial Information and Assurance of Financial Statements
102-46Defining report content and topic boundaries

The boundary of TD’s ESG Report encompasses all of TD’s wholly-owned operations and activities which are organized around the following operating business segments: Canadian Retail, U.S. Retail and Wholesale Banking.
We conduct a comprehensive materiality analysis every two years to identify, prioritize and validate the evolving ESG issues for TD. This process involves research, media scans, stakeholder consultations and internal sustainability discussions which lead to the filtering and defining of our material topics. This process helps us track stakeholder interests and concerns and identify new issues as they emerge.
These findings drive our corporate citizenship strategy and the information we provide in our annual ESG Report. ESG Report contents are aligned to material topics as identified by key stakeholders.
Ways in which TD uses GRI’s Reporting Principles for Defining Report Content:
Stakeholder Inclusiveness: TD engages with a wide variety of stakeholders through various channels and for many purposes including input on topics for the annual ESG Report. TD identifies its stakeholders for the reporting process based on their relationship with TD, influence or knowledge on current and emerging ESG topics.
Sustainability Context: TD develops initiatives and projects that look to address larger scale sustainability issues (such as the shift to a low-carbon economy).
Materiality: TD reports on ESG topics which are of significant importance to its stakeholders and topics that may impact TD.
Completeness: The ESG Report covers material topics and their boundaries for the 2021 reporting cycle to provide a comprehensive picture of TD’s activities and impacts in the reporting year.

ESG Report pages 16-17
ESG Reporting Details page 3

102-47List of material topics
ESG Report page 17
ESG Reporting Details page 3
102-48Restatement of information
Restatements are provided in the text and footnotes of the ESG Report as well as in the footnotes of the 2021 Performance Data section of the ESG Report.
102-49Change in reporting
There have been no significant changes in the list of material topics or topic boundaries.
102-50Reporting period
TD’s Fiscal Year: November 1, 2020 - October 31, 2021
102-51Date of most recent previous report
TD’s 2020 Environment, Social and Governance (ESG) Report published March 2021
102-52Reporting cycle
Annual
102-53Contact point for all questions regarding the report
Email address for questions about our ESG Reporting and performance: tdreadycommitment@td.com
102-54Claims of reporting in accordance with the GRI Standards
This report is written in accordance with the GRI Standards: Core option.
102-55GRI content index
This table.
102-56External Assurance

Ernst & Young LLP performed a limited assurance engagement for a selection of TD’s social and environmental disclosures including TD’s GHG emissions and Carbon Neutral Schedule. Ernst and Young LLP is the bank’s sole independent external financial auditor. The Audit Committee is accountable for supervising the quality and integrity of the bank’s financial reporting and compliance requirements.

2021 Assurance Statement
2021 Assurance Statement for the TD Sustainability Bond (2020) – Use of Proceeds

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