Social

ESG Report page 54
ESG Report: 2021 Performance Data page 3

Our success is deeply interconnected with the well-being of communities that support our business, as well as the relationships we have in the communities we serve. We want to see our communities thrive. Not only is it the right thing to do to help ensure access to financial services, but economies grow faster and for longer periods when prosperity is distributed more equitably across segments of the population.¹ There continues to be economic fallout from COVID-19, particularly among low-income and marginalized communities.³ While economies are beginning to recover after the initial shock of the pandemic, many individuals and communities continue to struggle to save or maintain their financial health. In order to continue serving the unique needs of our customers and help them to address the negative impacts of the pandemic, TD focuses on providing equitable access to banking and addressing our customers' financial health and education. This is core to our journey to foster financial inclusion and promote inclusive economic growth across our footprint.³

¹ https://www.mckinsey.com/industries/public-and-social-sector/our-insights/the-case-for-inclusive-growth
² http://td.mediaroom.com/2021-10-19-1-In-3-Canadian-Parents-Surveyed-Arent-Confident-Theyre-Setting-a-Healthy-Financial-Example-for-Their-Kids
³ https://stories.td.com/us/en/article/despite-increased-financial-awareness-due-to-covid-19-saving-continues-to-be-a-major-challenge-for-americans-td-bank-survey-finds

ESG Report page 54
TDRC Report
TD Ready Commitment and The TD Ready Challenge

Accountability: Enterprise Risk Management Committee (Group Head and Chief Risk Officer); SET ESG Forum (Group Head and General Counsel), Community Investment Council (SVP, Sustainability and Corporate Citizenship).

Ways we measure our approach: Accessibility of our products and services, reach of financial education initiatives in diverse communities and for diverse groups, economic value distributed, responsible sourcing practices, philanthropic donations (1% of pre-tax profit as benchmark of corporate donations, progress against our $1 billion commitment, % of corporate giving to initiatives that aim to deliver on TD Ready Commitment outcomes

ESG Report pages 63-64

We strive to make a positive impact through our operations, and we are dedicated to supporting and helping expand the economic and social capacity of our communities. Healthy communities are built on effective community organizations and institutions, skilled people, strong civil and political engagement, local leadership and strong economies and are what make our communities sustainable in the long run. It is critical for companies to acknowledge and manage issues associated with inequality and racism. As a large financial institution with economic influence, TD recognizes that it has a role to play in fostering the communities in which it operates and in encouraging the advancement of a diverse and inclusive society.

ESG Report pages 63-64
TDRC Report
TD Ready Commitment and The TD Ready Challenge

Accountability: Enterprise Risk Management Committee (Group Head and Chief Risk Officer); SET ESG Forum (Group Head and General Counsel), Community Investment Council (SVP, Sustainability and Corporate Citizenship).

Ways we measure our approach: Workforce diversity and inclusion measures and commitments, sustainable finance measures and commitments, affordable housing initiatives, philanthropic donations (1% of pre-tax profit as benchmark of corporate donations, progress against our $1 billion commitment, % of corporate giving to initiatives that aim to deliver on TD Ready Commitment outcomes).

In the U.S., community engagement, impact assessment and development programs are federally legislated by the Community Reinvestment Act.

ESG Report pages 63-64 on Strategic Philanthropy.
ESG Report pages 63-64 on Supporting underserved U.S. communities.
ESG Report page 16 on How We Listen to Stakeholders.

ESG Report page 68
Online Communication Policy
Specific Regulatory Compliance Policies
TD Code of Conduct and Ethics
Codes of Conduct and Public Commitments

Accountability: Group Head and General Counsel, shared accountability across Compliance, Marketing, Product Groups and Distribution

Ways we measure our approach: Legendary Experience Index (LEI) results, sales, customer retention, customer feedback, robustness of complaint resolution process, training initiatives for our front-line employees, investment in technology, and awards.

ESG Report page 73
ESG Reporting Details page 3

We strongly believe that in order to successfully serve our customers, TD needs to reflect the diversity of our communities and foster an inclusive corporate culture. Diversity and inclusion have remained strategic priorities for TD for over a decade. The disproportionate impacts of the pandemic, incidents such as the findings of unmarked graves at former residential schools across Canada and acts of hate towards diverse communities such as Black and Asian communities, have deeply affected our customers, colleagues and the communities we serve. TD stands against all forms of racism and hate and these and other events are stark reminders that there is more work ahead and reinforces D&I as a core value and business imperative for us. Organizations that take a systemic approach to strengthen and embed diversity and inclusion within their business-as-usual processes are outperforming their peers financially.¹ Future leaders will be known not only for cultivating an inclusive workplace, but also for providing inclusive customer experiences and being advocates for creating an inclusive society.²

¹ Delivering through Diversity
² Diversity wins, How inclusion matters
  The case for inclusive growth

ESG Report page 73
Employment Equity Report
TD Code of Conduct and Ethics
Respectful Workplace Policy
Workplace Accommodation Policy
Workplace Gender Transition Guideline
Equal Employment Opportunity Policy
TD Accessibility Policy

Accountability: The Inclusion and Diversity Leadership Council which sets the strategy and oversees our progress on diversity and inclusion, Diversity Governance, day-to-day implementation- all people managers

Ways we measure our approach: Workforce diversity data measured against available labour market data, Global employee engagement survey results (TD Pulse), our commitment as articulated in the Equal Opportunity Statement, Diversity awareness training for all employees, Employees’ voluntary completion of Employment Equity Survey (Canada), Participation in independent third party surveys, such as DiversityInc Top 50 Companies for Diversity, Human Rights Campaign Corporate Equality Index, Disability Equality Index (DEI) and the Bloomberg Gender Equality Index. TD’s Accessibility and Accommodation policies and Code of Conduct establish principles and standards for diversity and inclusion throughout the organization.

ESG Report page 76
ESG Reporting Details page 3

To sustain and grow our legendary customer experience and be the Better Bank, we need to attract, develop, deploy and retain the best talent. With more individuals driven to work for organizations that align with their values, we believe it is our purpose to empower employees to grow their skills, provide opportunities to help achieve career aspirations and create impact at work and in their communities.¹

¹ https://www.weforum.org/agenda/2021/09/heres-how-to-retain-employees-during-the-great-resignation/

ESG Report page 76
ESG Report page 24 for Employee Ombudsman
Senior Customer Complaints Office

Accountability: Senior Executive Vice President, Human Resources, day-to-day People Managers.

How we measure our approach: Retention rates, Employee Engagement Index (EEI), Spend on compensation and benefits, investment in training and effectiveness of programs, Leadership pipeline trainings.

ESG Report page 103

¹ Figure represents the percentage of promotions earned by women in Canada