USGet The Most Out of My Credit Card
What would you like to know more about?
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Pre-Authorized Payment Benefits & Bill Payments
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Credit Card Online Bill Payments
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Credit Limit Increase
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Replacement Cards
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Transaction Disputes
Enjoy the perks, convenience and security
Automatically pay bills
Protection and Security
Rewards
It’s easy to set up Pre-Authorized Payments
Ways to pay your TD Credit Card Account each month
Transfer funds from another TD Account
Add your Card as a payee
Set up a Pre-Authorized Debit
Use your TD Points or Cash Back Dollars
How to transfer between Accounts
- Select Transfers from the left menu or within the Accounts tab.
- Open the From drop down list and select the account to transfer your payment from.
- Open the To drop down list and select the name of the TD credit card you wish to pay.
- Enter the amount you want to transfer (pay) and select Next.
- Review your details and select Finish on the confirmation page to complete your transfer.
How to add your TD Credit Card as a payee
EasyWeb
On EasyWeb after you log in:
- Select Payments from the left menu or within the Accounts tab.
- Select Pay Canadian Bills.
- Click the Add payee button on the Pay Canadian Bills page.
- In Enter Payee Name, enter the credit card you have – "TD Visa"- and click Search.
- Enter your TD credit card number in the Account Number field and select Next. A description (e.g. Mom's card) is optional.
- Review your payee information and select Finish on the confirmation page.
- If you want to make a payment right away, just select Pay this Payee.
TD app
On the TD app, select Pay Bill, you will then be prompted to login. After you log in:
- Select Pay Canadian Bills.
- Click the Add payee button on the Pay Canadian Bills page.
- In Enter Payee Name, enter the credit card you have – "TD Visa"- and click Search.
- Enter your TD credit card number in the Account Number field and select Next. A description (e.g. Mom's card) is optional.
- Review your payee information and select Finish on the confirmation page.
- If you want to make a payment right away, just select Pay this Payee.
How to set up a Pre-Authorized Debit for your TD Credit Card:
- Read and complete the Pre-Authorized Debit (PAD) Agreement
- Mail or fax your completed Pre-Authorized Debit Agreement to:
TD Canada Trust
P.O. Box 337 STN A
Orangeville ON L9W 9Z9
Personal TD Credit Cards:1-877-941-4033 (Fax Number)
Change/Cancel Pre-Authorized Debit set up:
If you want to change the deposit account for the Pre-Authorized Debit set up for your TD Credit Card Account or you want to cancel the Pre-Authorized Debit set up for your TD Credit Card Account, just follow the same steps set out above.
How to use your TD Points or Cash Back Dollars
- Select the Pay With Rewards button on the Activity Page.
- Choose the amount of TD Points or Cash Back Dollars you wish to redeem to make a payment (A minimum $25 Cash Back Dollars or 10,000 TD Points is required).
- Follow the prompts and complete by clicking on the Pay With Rewards button.
Request a Credit Limit Increase
You may consider requesting a credit limit increase online through EasyWeb or through the TD app if using your mobile device. We may approve you for your requested amount or for an amount lower than you requested, or we may decline your request. We will advise you accordingly.
Note: Only the Primary Cardholder can make a request to increase the credit limit for a TD Credit Card Account and the Account must be open and in good standing.
- Register for EasyWeb Online banking
- If you’re already registered, login to EasyWeb Online banking
- Click on the TD Credit Card Account you wish to increase
- On left menu, click Request a Credit Limit Increase
- Follow the steps outlined to complete the request
- Download the TD app for iOS (iPhone) or Android
- If you already have access to the TD app, log in using your EasyWeb Login ID and password
- Click on the TD Credit Card Account you wish to increase
- On top menu click on More then click Request a Credit Limit Increase
- Follow the steps outlined to complete the request
You can request a credit limit increase by phone by calling 1-800-983-2582, seven days a week, 7 a.m. to 12 midnight (ET).
If your request is approved, or if you are approved for a lower amount than requested, your new credit limit will be reflected in your Online banking profile within 2 business days following our receipt of your request.
If your request is not approved, we will send you written confirmation of this decline by mail to the mailing address we have on file for you, within 7-10 business days from the date of your request.
Balance Transfer
Need help with your Balance Transfer?
Call us
1-800-983-8472
7:00am – 12:00am EDT
Outside Canada & US
call collect 416-307-7722
Locate a branch
Speak with a banking specialist at the branch closest to you
Keep your personal information up-to-date
- Login to EasyWeb Online banking.
- Select Profile & Settings from the left menu.
- Select My Profile
- Use the respective Edit links to change your address, phone number and email.
Important note: If your Credit Card statement on EasyWeb Online banking does not reflect your updated address, call us at 1-800-983-8472
If you need assistance updating your personal information call EasyLine 1-866-222-3456
1Subject to available credit. Balance Transfers are treated as Cash Advances and accrue interest at the Cash Advance rate that applies to your Account from the date the Balance Transfer is made.
Lost or stolen cards
If your TD Credit Card is lost or stolen, please contact TD Credit Cards Customer Service at 1-800-983-8472 and a representative will be happy to assist you.
Lock your card temporarily
If you think you've misplaced your card, lock it in the TD app and unlock when you've found it. Learn more
Damaged card replacement request
If your TD Credit Card is damaged or not working, you can request a replacement card online through EasyWeb, through the TD app using your mobile device, or by phone at 1-800-983-8472.
- Register for EasyWeb Online banking if you have not already done so
- If you’re already registered, login to EasyWeb Online banking using your EasyWeb Login ID and password
- Select the credit card you want to replace
- On left menu under View Accounts, click Replace a Damaged Card
- Follow the steps outlined to complete the request
Note: You must be an EasyWeb online banking user to download the TD app.
- Download the TD app for iOS (iPhone) or Android to your mobile device.
- If you have already downloaded the TD app, log in using your EasyWeb Login ID and password
- Select the credit card you want to replace
- On top menu, tap the More button then select Replace a Damaged Card
- Follow the steps outlined to complete the request
You can request to replace a damaged card by phone by calling 1-800-983-8472.
Disputing a transaction on your TD Credit Card
What to consider before starting your dispute
- The transaction is related to a purchase you made with your TD Credit Card:
To submit a dispute, it must be for a purchase made with your TD Credit Card. If you find a transaction on your statement that's from a merchant you haven't transacted with, then the charge could be fraudulent. If you suspect the transaction is fraudulent and it has posted to your account, please contact TD Credit Cards: 1-800-983-84721-800-983-8472 immediately. - You attempt to resolve with the merchant prior to initiating a dispute:
If you have a dispute with the merchant about a purchase you made, please first attempt resolve the issue directly with the merchant. Once you speak to the merchant, your issue may be resolved, and your money refunded. However, if you are unable to resolve directly with the merchant refer to the next step. - You submit a transaction dispute request
We recommend contacting us within 30 days after the Statement Period End Date of the account statement on which the transaction or suspected error appeared.
Note: Our ability to file a dispute on your behalf is subject to limitations governed by Visa dispute network rules.
How it works for credit card transaction disputes
- All transactions need to be posted
- Transactions may temporarily show under Pending and Posted at the same time. We can't assist you with a transaction dispute until the transaction has been posted, which in general takes approximately 5 business days.
- Remember to review your receipts
- Merchants can use different names and may bill you from offices in different locations.
- Confirm the cancellation of a monthly Subscription
- For monthly or trial subscriptions, before you dispute review the details and ensure the subscription is cancelled.
- Submit one dispute for each transaction
- If you have enrolled to receive digital notifications, we will provide you an update within 30 days of the dispute claim submission by email or phone. If multiple disputes have been submitted, you may receive more than one dispute decision notification. Please do not re-submit your request.
Note that an EasyWeb login is required. If you are not currently registered for EasyWeb, register online today.
Business customers must have their personal and business access cards linked and log in to EasyWeb using their personal access card in order to complete this form.