TD Canada Trust Bravo branch

Customer Protection

Providing a safe and secure banking experience and protecting privacy at all times

We offer financial products and services to many different types of customers and clients: personal and small business customers, corporate and commercial clients, governments and institutions.

We strive to provide our customers with a safe and secure banking experience and to protect and respect their privacy at all times. We do this through compliance with external regulations, as well as through a range of internal policies, including:

  • Codes of Conduct;
  • Respect for Privacy;
  • Information Security and Fraud Protection; and
  • Anti-Money Laundering and Anti-Terrorist Financing.

Codes of Conduct

TD abides by several industry-leading codes of conduct and public commitments designed to safeguard consumer interests. Learn more about our Codes of Conduct and Public Commitments.

In addition, all TD employees must comply with TD’s Codes of Conduct and Ethics, which defines organizational expectations and the way we do business. Certain businesses also have supplementary codes of conduct and policies that apply to their employees.

Our compliance courses cover various topics related to consumer protection and responsible business conduct (see chart below). Successful completion is monitored and mandated. Additional training, job aids, meeting planners and other learning tools are also made available to retail branch employees to help ensure awareness of and compliance with consumer protection measures, including anti-corruption policies and procedures.

Key Compliance Training Programs Completed by:
In Canada
Consumer Protection Employees in relevant job functions
Privacy All
Information Technology Security Awareness All
Anti-Money Laundering All
In U.S.
Privacy and Information Security All
Compliance All
Bank Secrecy Act / Anti-Money Laundering All
TD Codes of Conducts and Ethics All new hires
Avoiding Sexual Harassment All
Ethics for Bankers All
Community Reinvestment Employees in relevant job functions
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