KPIs

    Our 2009 measures of TD’s performance in corporate responsibility

    Customers200920082007
    Customer Experience Index
    Canada – TD Canada Trust27.026.123.5
    U.S. – TD Bank32.528.3-
    Number of substantiated breaches of customer privacy or loss of customer data (in Canada)52-


    Environment200920082007
    GHG emissions1
    Canada – tonnes of CO2e-139,795127,657
    U.S. – tonnes of CO2e-107,797n/a
    Paper usage (average paper sheets used per employee)8,2098,3638,829
    Water usage (cubic metres)21,900,0001,884,8681,026,327
    Electronic waste recycled (tonnes)60.049.323.8
    1 Latest available data is 2008.
    2 Estimated amount for 2009. 2008 and 2007 figures are actual.
    [Note: 1 tonne = 1.1 tons. 1 cubic metre = 35.3 cubic feet.]



    Employees200920082007
    Employee retention (%)
    Canada189.4186.56n/a
    U.S.73.4085.80n/a
    Employee engagement
    TD4.114.184.14
    TD Bank3.804.124.06
    TD excluding TD Bank4.244.214.15
    Average days of training per employee per year
    Canada3.883.863.08
    U.S.4.566.09-
    Workplace accident statistics in Canada2
    Minor injuries (# of incidents)3-235243
    Disabling injuries (# of incidents)4-8576
    1 Retention rates for Canada do not include TD General Insurance.
    2 Latest data available. 2009 data will be reported to the Canadian government in spring 2010.
    3 Injuries that are treated in the workplace, with no time lost beyond the day of the injury.
    4 Injuries that result in lost time in the workplace on any day following the injury. For each of the years shown, there were no workplace fatalities or disabling injuries that resulted in permanent loss of use of a body part or function.



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