Identity thieves steal key pieces of your personal information
and use it to impersonate you and commit crimes in your name. They
may physically steal important documents, or they may find out your
personal information in other ways, without your knowledge. Once
they steal the information, they may use stolen identities to
conduct spending sprees, open new bank accounts, divert mail, or
apply for loans, credit cards and social benefits.
Key signs that someone may be trying to steal your
- Your bank statement, online activity or passbook shows
transactions that you don’t recognize.
- A creditor informs you that an application for credit was
received with your name and address, which you did not
- You receive credit card statements or other bills in your name
that do not belong to you.
- You no longer receive legitimate credit card or bank account
statements or you notice that not all of your mail is
- A collection agency informs you they are collecting for a
defaulted account established with your identity and you never
opened the account.
- Your chequebook, passbook or credit card goes missing.
Alert your creditors and financial institutions
- Notify these organizations immediately if your
bank cards, credit cards or identification are lost or stolen.
Consult financial institution(s)
- Discuss whether to close your bank accounts and open new
- Ask your bank to replace your existing bank
card with a new one and assign new PINs.
- Ask how to report new problems.
- Discuss whether to cancel your credit cards and get new
- Ask the issuer whether other accounts have been
tampered with or opened fraudulently in your name.
- Notify your telephone, cable and utilities
companies that someone is or may be using your name to
open new accounts fraudulently.
- If identification has been stolen, contact all
issuers to have the ID coded as stolen. Alert government
- If your SIN is lost or stolen, or if you
suspect that someone has been using your SIN to get a job, contact
Human Resources Development Canada at 1-800-206-7218 or P.O. Box
7000 Bathurst, NB E2A 4T1.
- If your driver’s licence is lost or
stolen, contact your local driver and vehicle licence
- If you suspect that someone is diverting your
mail, contact Canada Post.
- Consider contacting the police. Filing a
police report establishes legitimacy for your claim of fraud.
Advise credit agencies
- Call Equifax toll-free at 1-877-323-2598, and call TransUnion
toll-free at 1-877-713-3393 or 514-335-0374 (Quebec residents),
1-800-663-9980 (Canadians outside Quebec) or 1-800-916-8800 (U.S.
Numerous organizations are taking part in the war against