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Fraud Protection

Steps to report fraud

It is a good practice and your responsibility to regularly check your account activity and report any transactions you do not recognize.

  1. Gather information
    If you have experienced fraud or have been scammed, gather all information about the transaction(s) if available.

  2. Report to TD
    If you have identified a suspicious transaction, report the activity to TD immediately by selecting Dispute a Transaction on EasyWeb or the TD app to submit a claim. Alternatively, contact us using one of the numbers on the back of your TD Access or TD Credit Card.

  3. Report to credit bureaus
    You can report identity theft to both credit bureaus (Equifax® Canada and TransUnion® Canada) and place a fraud alert on your credit report. This requires creditors to take steps to verify your identity on all new credit applications.

  4. Report to CAFC and police
    If you choose, you can report fraud or a scam to local law enforcement and the Canadian-Anti Fraud Centre. Reporting scams to law enforcement helps prevent others from becoming victims. However, reporting to the police will not have any effect on the speed, priority, or resolution of your claims.

Dispute a transaction

If you’re concerned about a transaction on your TD Access Card or TD Credit Card, we can help you decide whether the transaction needs to be disputed or reported as fraudulent or scam-related activity.

Reach out to us

You can call us directly from the TD app.

  1. Step 1:

    Log in to the TD app on your mobile device.

  2. Step 2:

    Select ‘More’ on the bottom nav bar, scroll down to select ‘Contact Us’ and select ‘Call Us’.

  3. Step 3:

    Select ‘Accounts’ or ‘Small Business’, whichever is applicable, and select ‘Suspected Fraud’.

TD contact numbers

Get in touch with us when you don’t recognize a transaction or when you suspect any suspicious activity on your account.

  • TD Canada Trust

    For suspicious activities related to your personal banking accounts like chequing and saving accounts and credit cards.

    1-866-222-3456

  • TD Direct Investing

    For suspicious activities related to your investing accounts.

    For suspicious activities related to your investing accounts.

    1-800-465-5463

  • TD Insurance

    For suspicious activities related to your insurance policy.


    For suspicious activities related to your insurance policy.

    1-877-397-4187

  • Web Business Banking Support

    For suspicious activities related to your business banking accounts like TD Small Business Banking, TD Commercial Banking and TD Merchant Solutions.

    1-800-668-7328

You can also chat with us through EasyWeb, the TD app, or at a TD Branch.

What is fraud?

Fraud is a crime that can happen by email, text, fake websites and through other methods, with one purpose: to take your money or personal information without your authority.

  • Protect yourself from scams

    Scammers target you and your family in many different ways that may result in you willingly providing your funds or information. Learn more about a few common scams.

    Get more info on scams

  • Protect yourself from fraud

    We employ security standards to help protect your personal information and finances. But you are in the best position to recognize legitimate transactions and to help safeguard your information and funds.

    Get more info on fraud

Additional resources

You can explore these resources to learn more about fraud and scam prevention.

  • TD Stories

    Read the latest articles on preventing fraud and scams.

    Learn more

  • Canadian Anti-Fraud Centre (CAFC)

    The CAFC collects information on fraud and identity theft. They provide information on past and current scams affecting Canadians.

    Read more on CAFC website

  • Business banking: fraud awareness

    Understanding the impact fraud can have on your business is an important step in preventing it.

    Explore types of fraud

  • TD Identity Theft Protection

    Identity theft recovery protection coverage with TD Insurance helps with restoring your identity.

    Get more info