Ways to protect yourself from common frauds and scams

While we make every effort to secure your personal information, there's plenty you can do to avoid falling prey to fraud and identity theft. Through awareness and good online habits, you can significantly reduce your risk of fraud and identity theft.

Ways to report fraud and suspicious activity

You are covered by the TD Online and Mobile Security Guarantee provided you meet your security responsibilities in the customer agreements you have with us.

If you encounter a phishing attempt (i.e., phishing emails, fraudulent text messages, etc.), please report it by sending an email to phishing@td.com. Please attach any relevant documentation, such as copies of suspicious emails, text messages and questionable links or URLs.

If you believe that you have been the victim of phishing or other fraudulent activity, follow the steps to report and protect your accounts outlined below.

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Steps to report fraud

It is good practice to monitor your statements frequently and report any transactions you do not recognize.

  • 1

    Gather information

    If you are a victim of fraud, gather all information about the fraud transaction if available.

  • 2

    Call us

    Contact TD Bank immediately at one of the publicly available contact numbers if you do not recognize a transaction.

  • 3

    Report to credit bureaus

    You can report fraud to both credit bureaus Equifax and Transunion and place a fraud alert on your credit report, which requires creditors to take steps to verify your identity before opening a new account.

  • 4

    Report to CAFC and Police

    If you choose, you can report this to your local police authority and the Canadian-Anti Fraud Centre. Reporting scams to law enforcement helps prevent others from becoming victims, however, reporting to the police will not have any effect on the speed, priority, or resolution of your claims.

TD contact numbers

Business

Phone Number

TD Canada Trust

1-866-222-3456 

TD Direct Investing

1-800-465-5463

TD Insurance 

1-877-397-4187

Web Business Banking Support

1-800-668-7328

You can also chat with us through Easyweb, the TD Mobile App, or at a TD Branch.

Questions You May Have

Online fraud is a crime that happens by email, text message, fake websites, and other methods, with one purpose: to steal your money or personal information. Some examples include:

Identity theft: when someone uses your personal information without you agreeing to it, such as opening a bank account or applying for credit in your name.

Phishing: fraudulent emails or websites.

Smishing: fraudulent SMS text messages.

Vishing: fraudulent phone calls.

Investment scams: attempts to convince you to invest in fraudulent or deceptive investment opportunities, promising high rewards with minimal risk.

Romance scams: criminals who pretend to be romantically interested in you, but who really want to steal your money or personal information, often by contacting you through dating websites or social media.

Grandparent scams: fraudsters who contact you by email, phone, text, direct message or another method, pretending to be a loved one in urgent need of help (usually a fast money transfer). What the fraudster is really doing is trying to trick you into giving them money.

Learn how to protect yourself from these and other scams:

Additional fraud resources

You can explore these resources to learn more about fraud prevention.