Ways to protect yourself from common frauds and scams

While we make every effort to secure your personal information, there's plenty you can do to avoid falling prey to fraud and identity theft. Through awareness and good online habits, you can significantly reduce your risk of fraud and identity theft.

Ways to report fraud and suspicious activity

You are covered by the TD Online and Mobile Security Guarantee provided you meet your security responsibilities in the customer agreements you have with us.

If you encounter or believe that you have been the victim of online or mobile fraud (i.e., phishing, fraudulent text messages, etc.), please send an email to  phishing@td.com. Be sure to attach any supporting documentation, such as copies of suspicious emails, text messages and questionable links or URLs.

Steps to report fraud

It is good practice to monitor your statements frequently and report any transactions you do not recognize.

  • 1

    Gather information

    If you are a victim of fraud, gather all information about the fraud transaction if available.

  • 2

    Call us

    Contact TD Bank immediately at one of the publicly available contact numbers if you do not recognize a transaction.

  • 3

    Report to credit bureaus

    You can report fraud to both credit bureaus Equifax and Transunion and place a fraud alert on your credit report, which requires creditors to take steps to verify your identity before opening a new account.

  • 4

    Report to CAFC and Police

    If you choose, you can report this to your local police authority and the Canadian-Anti Fraud Centre. Reporting scams to law enforcement helps prevent others from becoming victims, however, reporting to the police will not have any effect on the speed, priority, or resolution of your claims.

TD contact numbers

Business

Phone Number

TD Canada Trust

1-866-222-3456 

TD Direct Investing

1-800-465-5463

TD Insurance 

1-877-397-4187

Web Business Banking Support

1-800-668-7328

You can also chat with us through Easyweb, the TD Mobile App, or at a TD Branch.

Additional fraud resources

You can explore these resources to learn more about fraud prevention.