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Privacy and Security


"Vishing" ("voice" plus "phishing") uses telephone communications to strengthen a phishing expedition.

There are several variations on the scam.

  • In most cases, the fraudster will contact you either by recorded phone message or by email.
  • They then direct you to call a telephone number or proceed to a website to update, verify, activate or re-activate your account.
  • The phone numbers appear genuine; the recorded message appears to be coming from a call centre.

Be aware: Legitimate financial institutions do not request personal information from their customers by unsolicited email or telephone calls – they already have that information. On occasion, TD Bank Financial Group will send you an email about better servicing your needs, responding to your email request or offering you a new product or service. At no time will we ask you to reply to an email with account numbers, passwords, PINs, IdentificationPlus questions and answers, or other personal information, because unencrypted email is not secure. If the email provides the option of a response, you will be asked to contact us by phone or visit one of our secure websites. If you call in to TD Bank Financial Group because you have forgotten your PIN or other login information, we may ask you to provide personal information as a means of authentication.

If you suspect vishing, do not respond to the phone or email message. Do contact the financial institution or credit card company and tell them of your suspicions. Our contact information can be found here.