"Vishing" ("voice" plus
"phishing") uses telephone communications to
strengthen a phishing expedition.
There are several variations on the scam.
- In most cases, the fraudster will contact you either by
recorded phone message or by email.
- They then direct you to call a telephone number or proceed to a
website to update, verify, activate or re-activate your
- The phone numbers appear genuine; the recorded message appears
to be coming from a call centre.
Be aware: Legitimate financial institutions do
not request personal information from their customers by
unsolicited email or telephone calls – they already have
that information. On occasion, TD Bank Financial Group will send
you an email about better servicing your needs, responding to your
email request or offering you a new product or service. At no time
will we ask you to reply to an email with account numbers,
passwords, PINs, IdentificationPlus questions and answers, or other
personal information, because unencrypted email is not secure. If
the email provides the option of a response, you will be asked to
contact us by phone or visit one of our secure websites. If you
call in to TD Bank Financial Group because you have forgotten your
PIN or other login information, we may ask you to provide personal
information as a means of authentication.
If you suspect vishing, do not respond to the phone or email
message. Do contact the financial institution or credit card
company and tell them of your suspicions. Our contact information
can be found here.