USCOVID-19 (Coronavirus) Frequently Asked Questions
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General
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Credit Cards
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Personal Banking
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Travel
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Business Banking
International Mail Interruptions
Due to COVID-19, many countries outside of Canada and the US are not accepting mail causing Canada Post to suspend its international mail service. Learn more.
You can bank with us securely online through EasyWeb and with your mobile through the TD app. If you have questions on how to bank with us online, including viewing your various account balances and transaction history, check out our Digital Banking tutorials.
Daily Banking
We are advising TD colleagues to follow health and safety policies we have established at TD in accordance with applicable public health guidelines. TD colleagues complete a health screening before coming to work each day, and any colleague who is unwell must not come to work. We are limiting the number of colleagues and customers in the branches at any one time, and continue to follow physical distancing protocols. Face coverings are mandatory for all colleagues while on TD premises and mandatory for customers where required by law. We have installed plexiglass and physical distancing markers in all branches and have hand sanitizers for colleagues and customers.
- Be wary of suspicious emails – do not open attachments or click on embedded links in emails that you do not trust. By opening an attachment or clicking on an embedded link, you could unknowingly download malicious software onto your device
- The Canadian Bankers Association is also cautioning against email scams related to COVID-19
For TD Access Cards, the limit for a single purchase transaction cannot exceed $100 when you use tap or your mobile wallet. If your purchase is above this amount, you will be asked to insert your card and enter your PIN in order to authorize the purchase.
- How we calculate interest on all personal credit cards
- The introduction of an Overlimit fee on TD First Class Travel® Visa Infinite* Card, TD® Cash Back Visa Infinite* Card, TD® Aeroplan® Visa Infinite* Credit Card
- Annual Interest Rate changes if we don’t receive your Minimum Payment before or on the Payment Due Date twice within any 12 consecutive months for all personal credit cards
Branch Access
If you require assistance for borrowing, investing or other financial advice, please book an appointment and we would be pleased to serve you at a branch or by phone. You can book an appointment using our online appointment booking tool, the TD app or by calling your local open branch and pressing 6. You can book an appointment from 2 different places within the TD app. The Branch Locator Tool, at the bottom left corner of the TD app home screen and the Contact Us screen, which you can find at the bottom right corner of the TD app home screen.
Online and mobile banking is a convenient way for you to check your balance, send money, pay bills, deposit cheques, or find the nearest TD ATM. Our Contact Centres are also open to help you.
Check out our Digital 'How To' for a step by step guide to getting started.
Contact centers: For the health and safety of customers over 75, as well as healthcare professionals, we now utilize existing account information to identify your call and automatically prioritize it in queue.
Due to the ongoing increase in COVID-19 related inquiries, you may experience longer wait times when you call our Contact Centres. We appreciate your patience.
If you are a Senior, or vulnerable customer who may need special assistance with your banking needs, our branch staff will be available to help provide priority access when arriving at the branch should you require it. We will do our best to prioritize customers who need extra assistance and branch staff will proactively offer this support throughout the day.
Customers can also take advantage of our priority EasyLine access, which is automatic for customers 75+, and will provide you with an alternate option to bank safely from the comfort of your home, 24 hours a day and seven days a week. You can access this line by calling Easyline, or the priority access service number directly, where you will be automatically provided priority service by being placed at the front of the queue.
In addition, we have other options available, so you don't have to wait or come into a branch. You can bank anytime using branch ATMs, EasyWeb Online Banking, EasyLine Telephone Banking and the TD app. You can also book an appointment before coming into the branch to avoid a line.
Unfortunately, you will have to wait until your branch reopens, or use our branch locator to find an open branch to fulfill your foreign currency needs. Any deliveries requested to branches which have closed will only be available for pick-up once the branch has reopened. This decision has been taken in the interest of public safety.
Yes, please call your local branch to confirm access and request an appointment. If there is no answer, please press six and leave a message.
Minimum Payment Deferral Option
As a part of our commitment to help our customers deal with potential financial hardship, we had made a Minimum Payment Deferral option available to customers, which allowed them to defer the minimum payment for 3 months.
Applications for this option ended on Nov 30, 2020.
No, it will not stop the payment from being withdrawn from your account. If you currently have pre-authorized payments set up from your account to pay your minimum payment, you will need to contact your bank to pause payments from automatically being withdrawn. If your payment is coming out of a TD account, please contact us at 1-800-983-84721-800-983-8472.
If you have chosen to defer your payments through the Minimum Payment Deferral program, interest that has accrued during the deferral period will be added to your outstanding balance as set out in your Cardholder Agreement and Disclosure Statement.
On month 4, when the deferral period is over, your minimum payment will continue as outlined in your Cardholder Agreement and Disclosure Statement.
If you are able to make any payments during the Minimum Payment Deferral window, we would strongly recommend that you continue to make whatever payments you can. All these payments will help to reduce the amount outstanding and due upon Month 4 when the Minimum Payment Deferral option expires.
Once you submit a request for the Minimum Payment Deferral option, you cannot cancel it. If you wish to make any payments, simply make any payments each month and we will apply these payments as outlined in your TD Credit Cardholder Agreement.
Yes, if you have a balance protection insurance, your premiums will continue to be changed and your credit card account will continue to be insured during the deferral period.
If approved for a payment deferral, we will report to the credit bureaus that the underlying is "deferred". A deferred payment is not considered the same as a missed payment on credit bureaus or credit scores. We do not report a COVID-19 related "deferred payment" as a "missed payment".
Your credit score is calculated using a formula based on your credit report and reflects various factors. One of the factors that may affect your credit score includes the amount of your outstanding debts – which may increase as a result of a payment deferral.
For more information about credit reports and your credit score, you can visit the Financial Consumer Agency of Canada (FCAC) site, or contact the credit bureaus (also known as the credit reporting agencies), Equifax Canada and TransUnion Canada, directly.
Dispute a transaction
If you would like to dispute a transaction on your account statement, simply complete and submit a transaction dispute request within 60 days of the credit card statement closing date.
While we empathize with the situation, there are no dispute rights in play here since you are voluntarily choosing not to use the services and the voucher was offered as a courtesy.
You must first attempt to resolve the dispute with the merchant after the original expected date of receipt. Although we are asking for clients to be flexible, if the merchant fails to provide the service by the expected date, you may have dispute rights. Please contact us so we can start an investigation.
Because companies can take up to 15 business days to issue a refund, we cannot begin our investigation until that time has expired. If it has been at least 15 days since the refund was issued, please contact us so we may start an investigation.
You can also check your most recent transactions online through EasyWeb. If you have not set up an online banking profile you can do so by going to EasyWeb and clicking on the register online now button.
You must first attempt to resolve the dispute with the merchant after the expected date of receipt. Although we are asking for clients to be flexible, if the merchant fails to provide the merchandise by the expected date, you may have dispute rights. Please contact us so we can start an investigation.
You must first attempt to resolve the dispute with the merchant as some merchant have extended their return window during this time. Although we are asking for clients to be flexible, if the merchant fails to follow their cancellation/return/refund policies, please contact us so that we may start an investigation.
Please contact the merchant and attempt to resolve before contacting us. You are not required to accept an alternate date. If the dispute cannot be resolved with the merchant, we may be able to dispute the transaction.
While we empathize with the situation, unfortunately if the event is scheduled as planned and the merchant is willing and able to provide the service there would not be dispute rights for this situation under non-receipt. If you canceled the tickets, the merchant’s cancellation and/or refund policy would apply.
Note: If services/tickets were purchased through third-party resale sites, the refund policy of that third-party sale would apply—not the refund/cancellation policy of the original merchant.
Please contact the merchant and attempt to resolve before contacting us. As the gift card represents purchased services, and the merchant is now unable to provide the services, we may be able to dispute. Please contact us to start an investigation.
Please contact the merchant of record (such as grocery store) and attempt to resolve with them before contacting us. If you are unable to resolve with that merchant, please contact us to start an investigation.
TD Helps - Mortgage Deferrals
A mortgage payment deferral is a temporary pause on mortgage payments. Once the deferral ends, the principal and accumulated interest will still need to be repaid.
After your deferral, your regular mortgage payments will remain the same until the term is renewed or you make any other change to your payments (e.g. amount, payment date, or frequency). One of these changes might result in your payment being higher to ensure your mortgage is paid off within the amortization period that was agreed upon when your mortgage agreement was originally signed.
You can contact us to discuss changes or cancellation in a number of ways. Call our Contact Centre at 1-888-720-0075, speak to someone online with Click to Chat through EasyWeb, or talk to somebody in one of our branches. You can use our Branch Locator to find a location near you that's open. Remember that, with your health in mind, we've temporarily closed or reduced hours at some branches, and you may experience longer than usual call wait times.
Currently, the fastest and easiest way to renew your mortgage is through EasyWeb® Online Banking or the TD app—and you can get it done from the comfort of your own home.
You'll be able to review your current mortgage rate and terms and compare them against a range of other options we have for you.
It only takes a few simple steps:
- Log in to EasyWeb or the TD app, and click on your Mortgage account
- Click Renew Now to review your options and select one
- Review the Mortgage Renewal Agreement and accept the terms and conditions
You are able to make a lump sum payment but there may be a prepayment charge if it exceeds a certain amount. You can refer to your Mortgage Loan Agreement for more information. You can also call our Contact Centre at 1-888-720-0075, or speak to someone online with Click to Chat through EasyWeb to get details on your options.
TD Home Equity FlexLine Term Portion Deferrals
If you deferred both principal and interest, when your deferral period ends your payments will begin again and be applied to the interest accrued during the deferral period first. Once all interest owed is repaid your payments will start going towards your principal (plus interest) again as normal. You can find the date your payments will resume along with additional cost of borrowing information in the Confirmation of the Changes to your TD Home Equity FlexLine/Home Equity Line of Credit that was mailed to you.
If you deferred your principal, when your deferral period ends your payments will begin again. You can find the date your payments will resume along with additional cost of borrowing information in the Confirmation of the Changes to your TD Home Equity FlexLine/Home Equity Line of Credit that was mailed to you.
We're also ready to help you with any questions you may have. Give us a call at our Contact Centre at 1-888-720-0075, click to Chat through Easy Web, or talk to somebody in branch. You can use our Branch Locator to find a branch near you that's open.
You can renew your TD Home Equity FlexLine by visiting your local branch or calling 1-800-450-7320. You can use our Branch Locator to find a branch near you that's open and book an appointment at an open branch with our Branch Appointment Booking Tool.
Payment Deferrals – Impact to Credit Report
If you were approved for a COVID-19 payment deferral, we reported to the credit bureaus that the payments were "deferred". A deferred payment is not considered the same as a missed payment on credit bureaus or credit scores. We do not report a COVID-19 related "deferred payment" as a "missed payment".
Your credit score is calculated using a formula based on your credit report and reflects various factors. One of the factors that may affect your credit score includes the amount of your outstanding debts – which may increase as a result of a payment deferral.
For more information about credit reports and your credit score, you can visit the Financial Consumer Agency of Canada (FCAC) site, or contact the credit bureaus (also known as the credit reporting agencies), Equifax Canada and TransUnion Canada, directly.
Credit protection
You can request a deferral of your insurance premium charges through an online application.
Our call centre and branch staff are also able to assist you with this deferral request. Call our Contact Centre at 1-888-720-00751-888-720-0075 or contact a branch.
You can request to defer your TD Credit Protection insurance premium charges for up to 6 months for a mortgage or TD Home Equity FlexLine, and up to 4 months for a personal line of credit or personal loan. At the end of the deferral period, you will have up to 12 months to repay deferred premium charges. The deferral period and repayment period cannot extend beyond your coverage end date. You can request a deferral of your insurance premium charges through the online application.
A separate request is required for each insured person and for each insured credit product account. Not all insured persons need to defer premiums on the same credit product for premium charges to be deferred for any one insured person.
Your coverage will not terminate during the deferral and repayment periods if your request to defer premium charges is approved. If you need to make a claim during either of these periods, just complete a claim through the usual process. However, please note that in the event of an approved claim, any deferred premiums owing at the time of claim will be deducted from the total amount of the claim benefit payment and/or required to be paid by you if the benefit amount doesn't cover the outstanding premiums.
Dispute a transaction
If you would like to dispute a transaction on your account statement, simply complete and submit a transaction dispute request within the following timeframe:
- TD Credit Card: within 60 days of the credit card statement closing date
- TD Access Card: within 30 days of the date you have received notice of the transaction as per your account agreement
While we empathize with the situation, there are no dispute rights in play here since you are voluntarily choosing not to use the services and the voucher was offered as a courtesy.
You must first attempt to resolve the dispute with the merchant after the original expected date of receipt. Although we are asking for clients to be flexible, if the merchant fails to provide the service by the expected date, you may have dispute rights. Please contact us so we can start an investigation.
Because companies can take up to 15 business days to issue a refund, we cannot begin our investigation until that time has expired. If it has been at least 15 days since the refund was issued, please contact us so we may start an investigation.
You can also check your most recent transactions online through EasyWeb. If you have not set up an online banking profile you can do so by going to EasyWeb and clicking on the register online now button.
You must first attempt to resolve the dispute with the merchant after the expected date of receipt. Although we are asking for clients to be flexible, if the merchant fails to provide the merchandise by the expected date, you may have dispute rights. Please contact us so we can start an investigation.
You must first attempt to resolve the dispute with the merchant as some merchants have extended their return window during this time. Although we are asking for clients to be flexible, if the merchant fails to follow their cancellation/return/refund policies, please contact us so that we may start an investigation.
Please contact the merchant and attempt to resolve before contacting us. You are not required to accept an alternate date. If the dispute cannot be resolved with the merchant, we may be able to dispute the transaction.
While we empathize with the situation, unfortunately if the event is scheduled as planned and the merchant is willing and able to provide the service there would not be dispute rights for this situation under non-receipt. If you canceled the tickets, the merchant’s cancellation and/or refund policy would apply.
Note: If services/tickets were purchased through third-party resale sites, the refund policy of that third-party sale would apply—not the refund/cancellation policy of the original merchant.
Please contact the merchant and attempt to resolve before contacting us. As the gift card represents purchased services, and the merchant is now unable to provide the services, we may be able to dispute. Please contact us to start an investigation.
Please contact the merchant of record (such as grocery store) and attempt to resolve with them before contacting us. If you are unable to resolve with that merchant, please contact us to start an investigation.
Many airlines are offering to waive fees, change flights or possibly refund in-full. Please attempt to resolve this with the Airline, before contacting us. Merchants may be experiencing heavy call volumes. We are encouraging cardholders to please visit the merchant websites to resolve the matter. If you are unable to resolve and your date of travel has passed, please contact us and we will try to help.
Since the merchant is willing and able to provide the hotel stay, the merchant is entitled to be paid for one night’s accommodation. We encourage you to continue to work with them for a mutually agreeable outcome.
While we empathize with the situation, the cruise merchant is expecting to be paid as they are willing and able to provide the cruise. We encourage you to work with them for a solution. Many cruise lines are offering to waive fees to change bookings or possibly offer vouchers for alternate dates. However, if the cruise line was responsible arranging your flight - we might be able to assist. In this case, please contact us, so we may start an investigation.
As these charges are not disputable we are limited to the value of the transaction. We encourage you to continue to work with the merchant for a mutually agreeable solution. If your new travel arrangements are separate from your original booking, and after contacting the merchant you were unable to resolve the dispute, please contact us so we may start an investigation on the original booking.
While we appreciate your safety concerns, if the travel merchant is willing and able to provide the service then their cancellation and/or refund policy would apply. This would need to be handled separately for each aspect of your itinerary (e.g., airline, hotel and rental car agency).
Note: If services/tickets were purchased through third-party resale sites, the refund policy of that third-party sale would apply—not the refund/cancellation policy of the original merchant.
Travel Insurance
The Cardholder Agreement for your TD Credit Card contains important and useful information relating to specific Travel Insurance Policies. Please review your Cardholder Agreement online.
The following TD Credit Cards include Trip Cancellation coverage:
- TD® First Class Travel® Visa Infinite* Card
- TD® Aeroplan® Visa Infinite Privilege* Card
- TD® Aeroplan® Visa Infinite* Credit Card
- TD® Business Travel Visa* Credit Card
A customer may be eligible for coverage if they charged their trip (in full) to their TD Credit Card that offers Trip Cancellation Insurance, before an “Avoid all Travel” or “Avoid non-Essential Travel” travel advisory was issued by the Government of Canada for their destination. However, please note that each Trip Cancellation claim is evaluated on an individual basis.
An updated list of Travel Advisories can be accessed here.
More information about benefits, features, coverage and exclusions can be found in the Certificate of Insurance included in the Credit Cardholder Agreement. Cardholder Agreements for each product are below:
Travel cancellation and modification
24 Hour Emergency Assistance Number
Interruption, Trip Cancellation, you can call our provider 24 hours a day/7 days a week:
- From the U.S.A. or Canada 1-866-374-11291-866-374-1129
- From elsewhere, call collect 416-977-4425416-977-4425
Customer Service Phone Number
For more general customer service questions, you can call the provider at:
1-866-374-11291-866-374-1129 or (416) 977-4425(416) 977-4425
Monday – Saturday 8 a.m. – 8 p.m. Eastern Time
For support with a current or past booking, contact the Expedia For TD call center at 1-877-222-64921-877-222-6492. You will be asked to provide your itinerary number or phone number before speaking to an agent to confirm your travel dates. To assist the most urgent cases, please consider calling closer to your travel dates.
For upcoming travel cancellations, you may be able to submit an Online Cancellation Request. By completing the Online Cancellation Request Form, you give permission to Expedia For TD to contact the travel supplier and cancel your reservation. Please note that any refunds are subject to the policy of the airline or travel provider you are booked with. For more information on online cancellation, please check out Expedia For TD Customer Service Portal for COVID-19 Support.
For TD Aeroplan trip cancellations all of the miles will be returned to your account, and any fees you paid for your booking will be returned to your original method of payment. Simply log-in at Aeroplan and visit Manage your bookings.
If you want to change your Aeroplan Flight Reward to travel on a different date without cancelling the booking, you must call the Aeroplan Contact Centre at 1-800-361-53731-800-361-5373. Please note that Aeroplan is experiencing a high volume of calls related to COVID-19. If you are not travelling within the next 3 days, please consider calling at a later time. For all other information around Air Canada route suspensions, please visit Air Canada COVID-19 Updates.
Dispute a transaction
As these charges are not disputable we are limited to the value of the transaction. We encourage you to continue to work with the merchant for a mutually agreeable solution. If your new travel arrangements are separate from your original booking, and after contacting the merchant you were unable to resolve the dispute, please contact us so we may start an investigation on the original booking.
While we appreciate your safety concerns, if the travel merchant is willing and able to provide the service then their cancellation and/or refund policy would apply. This would need to be handled separately for each aspect of your itinerary (e.g., airline, hotel and rental car agency).
Note: If services/tickets were purchased through third-party resale sites, the refund policy of that third-party sale would apply—not the refund/cancellation policy of the original merchant.
Canada Emergency Business Account
The Government of Canada established the Canada Emergency Business Account program ("CEBA") to support Canadian businesses that have been adversely affected by COVID-19. Eligible businesses will receive a loan for immediate financial support to cover short term operating expenses, payroll and other non-deferrable expenses which are critical to sustain business continuity.
CEBA details are as follows:
- For CEBA Applications from April 9th to December 4th, 2020
- A $40,000 interest-free (until December 31, 2022), government‑funded loan to help pay for operating costs that businesses are not able to defer as a result of COVID‑19.
- $10,000 of the $40,000 loan is eligible for forgiveness if $30,000 of the loan is fully repaid on or before December 31, 2022.
- For CEBA Applications after December4th, 2020 including Applications for the CEBA expansion
- A $60,000 interest-free (until December 31, 2022), government‑funded loan to help pay for operating costs that businesses are not able to defer as a result of COVID‑19.
- $20,000 of the $60,000 loan is eligible for forgiveness if $40,000 of the loan is fully repaid on or before December 31, 2022.
- Note: If you already have an existing CEBA loan, you can apply for the CEBA expansion to receive an additional $20,000 for a total aggregate loan of $60,000 as described above.
- For all CEBA Loans
- If the loan is not repaid by December 31, 2022, it will be extended for an additional 3‑year term bearing an interest rate of 5% per annum.
- The loan can be repaid at any time without penalty. Full terms and conditions are available at www.td.com/businessrelief.
- Payroll Stream (Payroll > $20,000): Businesses with total employment income paid to employees in 2019 greater than $20,000 and less than $1.5MM can apply directly through the financial institution where they hold their primary business chequing/operating account (www.td.com/businessrelief).
- Non-Deferrable Expenses Stream (Payroll ≤ $20,000): Businesses with total employment income paid to employees in 2019 of $20,000 or less, or with no employment income paid in 2019 must first apply through the financial institution where they hold their primary business chequing/operating account (www.td.com/businessrelief) and then apply with the Government of Canada at https://application-demande.ceba-cuec.ca/
- You can apply for a CEBA expansion to your existing CEBA loan online at CEBA Expansion. Please note you will be required to provide the following information in your online application :
- The 7-digit account number and 4-digit transit number that was used on the original application and where the original CEBA loan funds were deposited
- Your CRA 9-digit Business Number
The Government of Canada's CEBA program requires existing CEBA borrowers to apply for the CEBA expansion at the same financial institution where they received their original CEBA loan. If you have closed the TD business account in which the original $40,000 CEBA loan was deposited, you will need to open a new TD business chequing/operating account prior to applying for the CEBA expansion.
Yes, you can apply for the full $60,000 CEBA loan by completing either the application for business with Payroll Greater than $20,000 or for businesses with Payroll Equal to or less than $20,000. Please see How Can I Apply for CEBA above for requirements and instructions.
Yes, you are still able to apply for the CEBA expansion, as long as your business continues to meet the eligibility requirements.
There are several reasons why your application could be declined after review by the Government of Canada. The decision will be shared via email and you will be able to contact the Government of Canada's CEBA contact centre at 1-888-324-4201 to understand the specific reason for the decline. You can also use the CEBA application Status Website at https://status-statut.ceba-cuec.ca/ to determine why your application was declined.
You will need to complete the following steps, also outlined on the TD CEBA for Customers without a Business Account site:
- Complete the mandatory new CEBA Pre-Screen Tool on the Government of Canada's website. This step does not pre-qualify you, but rather helps you understand your potential eligibility.
- If a business is unable to complete the Pre-Screen process, they are unlikely to qualify for CEBA and should not proceed to the next step of the application process
- You will receive a 10-digit Pre-Screen number via email if you pass the pre-screen process. This will be required in order to initiate the online account opening process.
- You will then need to open your new business account via the TD Online Business Account Opening platform.
- Once you receive confirmation that your new business account is open and compliant you will be notified by an employee at TD at which point you can proceed with applying for CEBA by using the existing application process outlined below.
All other eligibility requirements remain in place, including payroll & expense requirements as well as the requirement for an active CRA business number as of March 1, 2020.
The pre-screen tool is meant to mimic the actual application as much as possible. If you do not receive a confirmation number after completing the pre-screen process, please go back and re-enter the inputs requested for your business again to ensure accuracy. If this problem continues to persist and you believe that your business should receive the pre-screen confirmation number, please visit the CEBA FAQ page.
If you opened your account after March 1st, 2020 and believe your business qualifies for CEBA, please submit your application via the. CEBA application page.
- For businesses with total employment income greater than $20,000 and less than $1,500,000, you will need:
- Your Business Account Number and Branch Number
- Your 2019 T4 Summary of Remuneration Paid statement. You can also contact the Canada Revenue Agency to have them re-issue your 2019 statement.
- Your CRA Business Payroll Number (BN) (15 digits), which has the format XXXXXXXXXRPXXXX.
- For businesses with total employment income of $20,000 or less, or with no employment income paid in 2019 you will need:
- Your Business Account Number and Branch Number
- Your CRA Business Number (BN) (9 digits)
- For incorporated businesses, a copy of your 2018 or 2019 T2.
- For all other unincorporated businesses, a copy of your 2018 or 2019 T1.
- Proof of eligible non-deferrable expenses that you were or are contractually obligated to pay in 2020 (e.g. a copy of the lease with your landlord for the year 2020, copies of material contracts, etc.).
For a list of eligibility criteria, please refer to the CEBA application.
Businesses cannot apply at more than one financial institution.
- Full details are provided on the Government CEBA websites:
- General CEBA FAQs: https://ceba-cuec.ca/
- Government of Canada Document Upload FAQs: https://ceba-cuec.ca/faq/
- Review of your application may take up to 20 business days. If deemed eligible, you will receive no further communication, and the funds will be deposited directly into the account that you provided on the application, subject to the ongoing availability of government funding under the CEBA program.
- For businesses with total employment income of $20,000 or less, in order for your application to be reviewed you must also complete the document upload process with the Government of Canada at https://application-demande.ceba-cuec.ca/.
The person applying must have the authority to attest on behalf of the business and bind the business to the terms of the CEBA loan agreement(s).
Each business that has an active business operating account at TD and meets all of the Government of Canada's eligibility criteria may apply for a CEBA loan.
Each legal business entity is only eligible for one CEBA loan.
Only businesses with an active business chequing/operating account with TD are eligible to apply for CEBA through TD.
Personal bank accounts are not eligible for the CEBA program. Refer to the Government of Canada's CEBA website at https://ceba-cuec.ca/ for more details. For customers requiring to open a new account, you can do so via the TD Online Business Account Opening Platform.
Business savings accounts are not eligible for the CEBA program. Only active business chequing/operating accounts are eligible for the CEBA program.
If you believe that you are eligible under the most recent eligibility criteria, you may re-apply.
There are several reasons why your application could be declined, which will be shared via email. If the reason for decline is specific to the documents uploaded on the Government of Canada's site, the email will include one or both of the following reasons:
1) Document Upload - Unreadable
2) Document Upload - Document Not Valid
Note: If one of the above reasons is provided, the email will also include the document types that were considered unreadable and/or not valid.
Please refer to the Government of Canada's Governments Document Upload guide for guidance on how to upload documents. Once you are ready to proceed, you will need to reapply at both TD and on the Government of Canada's site as well as upload any supporting documents.
The newly launched Government of Canada CEBA application Status Website will also advise you of the reason(s) why your application was declined, including guidance on which documents were unsuccessful and will provide guidance on the documentation criteria. You can visit the website at https://status-statut.ceba-cuec.ca/.
- If you believe that you are eligible for CEBA, please consider reapplying and confirm that the information you previously provided is valid and accurate
- All decisions are based on the eligibility criteria for the CEBA program, which is defined by the Government of Canada. TD does not have the authority to grant exceptions.
- For requests requiring document upload on the Government of Canada website, TD does not have information regarding specific information or uploaded documents provided in the Government application.
- Refer to the Government of Canada's CEBA website at https://ceba-cuec.ca/ or the Government of Canada's Document Upload FAQs at https://ceba-cuec.ca/faq for more details.
If you believe your request should be eligible, please review the following tips before re-applying:
- Make sure the branch number you enter matches exactly to the 4 Digit "Branch No" on your account statement. It is also located on your EasyWeb profile as the first set of digits beside your account name. If your branch number is less than 4 digits long, add 0's in front of the number. For example, Branch 16 is 0016.
- Your business account number is the last 7 digits of the "Account No" on your account statement or the last 7 digits on your EasyWeb profile.
- Refer to the Government of Canada's CEBA website at https://ceba-cuec.ca/ or the Government of Canada's Document Upload FAQs at https://ceba-cuec.ca/faq for more details.
There is no formal appeals process for CEBA applications. The eligibility criteria is defined by the Government of Canada. TD does not have the authority to grant exceptions. Refer to the Government of Canada's CEBA website at https://ceba-cuec.ca/ or the Government of Canada's Document Upload FAQs at https://ceba-cuec.ca/faq for more details.
Your branch and account number can be found on EasyWeb or your account statement:
- When you log into EasyWeb, you will see a summary of your accounts.
- Identify the business chequing/operating account you will use for your application.
- Beside the account name, you can find your branch number (up to 4 digits) and account number (up to 7 digits). If your branch (transit) number is less than 4 digits long, add 0's in front of the number. For example, Branch 10 is 0010.
- When you view your statement of account you will see branch number and account number. If your branch number is less than 4 digits long, add 0's in front of the number. For example, Branch 10 is 0010.
- Please refer to the Government of Canada's resources for additional information on Eligible Non-Deferrable Expenses:
- General CEBA FAQs: https://ceba-cuec.ca/
- Government of Canada's Document Upload FAQs: https://ceba-cuec.ca/faq
For detailed information on how to upload your documentation to the Government of Canada website, please visit the CEBA Document Upload Instruction Guide Page.
The newly launched website allows you to view the status of your CEBA loan application and to find out whether your loan application was successful, unsuccessful, requires action, or is under review. You will require the following information in order to view the status of your application:
- Name of the Financial Institution through which you applied for CEBA
- Your 9-digit CRA Business Number
- The applicable T1, T2, T2 Short, or T4 SUM used in your CEBA application
The newly launched website can be found at https://status-statut.ceba-cuec.ca/
Canada Emergency Wage Subsidy
The Canada Emergency Wage Subsidy (CEWS) provides a 75% wage subsidy to eligible employers for up to 12 weeks, retroactive to March 15, 2020.
The CEWS aims to prevent further job losses, encourages employers to re-hire workers previously laid off as a result of COVID-19, and helps to enable businesses to resume and sustain normal operations following the crisis.
You can find more detailed information about the Government of Canada’s CEWS Program, eligibility criteria, and how to apply on the Government of Canada’s site.
To find detailed information about the Government of Canada’s CEWS funding calculations visit the Government of Canada’s site.
The complete CEWS eligibility details as set out by the Government of Canada, are available at the Government of Canada’s site.
For instructions on how to apply, visit How to Apply on the Government of Canada site.
TD business clients have two options to enroll for CRA Direct Deposit:
- Enroll through TD using EasyWeb:
- If you are registered with EasyWeb you can log in to your account using your access card and password.
- Once logged in to EasyWeb, look for 'Set up CRA direct deposit' located under your business profile and click the link
- Select the bank account you wish to register from the dropdown list of eligible accounts.
- Enroll directly with CRA:
- To log into your CRA My Business Account please visit the Government of Canada site.
- Once you log into your My Business Account select 'Mange direct deposit' under your payroll account
Important notes: When enrolling for CRA Direct Deposit, please have your CRA Business Number (BN), including your CRA Program Account Identifier for payroll ready. You will need to enter this as part of the CRA Direct Deposit enrollment process. Click here for more information on the BN and CRA Program Account Identifier.
Please note that enrolling for CRA Direct Deposit through EasyWeb does not register you for the Government’s CEWS. You need to apply for CEWS through the CRA directly. Visit the Government of Canada site How to Apply for instructions to complete your application.
Log into your CRA My Business Account portal to make sure that your direct deposit information has been updated. Please note that this update may take up to 24-48 hours, and processing times may vary.
Support for Businesses
- For questions related to support for customers facing financial challenges call or email your Account Manager, Small Business.
- If you don’t have a dedicated Account Manager, Small Business, use our Find an Account Manager tool to locate an Account Manager near you, and call or email them directly.
- Use our Branch Locator tool to find an open branch near you and book an appointment with an Account Manager, Small Business. Please allow at least 90 minutes for an Account Manager to contact you after receiving your appointment request.
- For day-to-day banking questions call our Small Business Advice Centre at 1-800-450-73181-800-450-7318 (open 7am – 12am ET, seven days a week).
If you need to modify or temporarily suspend operations, we're ready to assist and have options available to support your business. Additionally, we have flexible alternatives for onsite technical support and installation:
- Please call our support line to speak with a TD Merchant Solutions specialist at 1-800-363-11631-800-363-1163 (open 24 hours a day, 7 days a week).
- For customers who have a dedicated TD Merchant Solutions Relationship Manager/Account Manager, please call or email them directly.
- For more information, including tips on cleaning your point-of-sale devices, visit our Resource Centre.
The program is not affiliated with TD Bank. You can apply through the Canada Revenue Agency's My Business Account as well as a web-based application. Some of the program details and eligibility requirements sourced from the Department of Finance Canada include:
- The wage subsidy would apply at a rate of 75 per cent of the first $58,700 normally earned by employees – representing a benefit of up to $847 per week. The program would be in place for a 12-week period, from March 15 to June 6, 2020
- Eligible employers who suffer a drop in gross revenues of at least 30 per cent in March, April or May, when compared to the same month in 2019, would be able to access the subsidy
- Eligible employers would include employers of all sizes and across all sectors of the economy, with the exception of public sector entities
- For non-profit organizations and registered charities similarly affected by a loss of revenue, the government will continue to work with the sector to ensure the definition of revenue is appropriate to their circumstances
- An eligible employer’s entitlement to this wage subsidy will be based entirely on the salary or wages actually paid to employees. All employers would be expected to at least make best efforts to top up salaries to 100% of the maximum wages covered
TD Auto Finance
- Obtain payout quotes through Dealertrack or by email to TD.TDAF_Payout@td.com
- Process lien payouts electronically without entering a branch or relying on mail. To access our dealer direct withdrawal, please complete the Direct Withdrawal Authorization form available on your portal and email it to TD.TDAF_Payout@td.com
- Continue to submit funding documents by email to tdaf_documents@td.com or by fax
- Your Dealer Relationship Manager is available by phone or email to help you during this critical time
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