Service and Convenience

  • Mobile advice

    Mobile Advice
    Clients with open claims can take up to four photos of an auto accident and send them to TD Insurance via the free TD mobile app to support their claims.
    A how-to list gives step-by-step instructions for situations such as changing a flat tire or a checklist to follow to update their home insurance.

    TD was named one of the Most Trusted Brands in Canadian banking by Reader’s Digest

    One of the ways we aim to offer legendary service to our customers and clients is by being available when and where they need us.

    • Our branches and stores are open at least 44% more than our competitors across North America. In 2011 we will increase that lead by providing seven-day banking in over 300 branches across Canada, a service we also provide in the U.S.
    • Customers can connect with us 24/7 through our telephone and Internet channels. In 2010 we added a free app for mobile phones in Canada and the U.S. TD personal and small business banking customers can now securely bank on the move, and wealth management and insurance clients can easily connect to TD.
    • On the service front, more timely customer feedback from mystery shops and our daily Customer Experience Index (CEI) surveys helped branch managers keep the customer experience top of mind, identify specific areas for improvement and coach appropriate behaviours.
      Learn more about how TD finds out what customers think of the service we provide.

    1 Rated #1 for “Customer Service Excellence” among Canada’s five major banks by an independent market research firm Synovate for the sixth year in a row. The Synovate Best Banking Awards for 2010 were based on survey responses from 39,000 banking customers for the year ended August 2010, regionally and demographically representative of the entire Canadian population. Known as the Customer Service Index, the survey has been in existence since 1987.