The Financial Consumer Agency of Canada (FCAC) monitors our adherence to Codes of Conduct and Public Commitments. Click here to contact the FCAC.
Commitment to Provide Information on Mortgage Security outlines certain information banks must provide on the different types of mortgage security banks take when consumers borrow funds through a mortgage for the purchase of a home. Click here to view this Commitment on the Canadian Bankers Association website.
Code of Conduct for Federally Regulated Financial Institutions - Mortgage Prepayment Information outlines the type of information consumers will receive to help them make an informed decision about prepayment of their mortgage. Click here to view this Code of Conduct on the Canadian Bankers Association website
If you are a MasterCard® credit card cardholder, you'll receive the benefit of Zero Liability in the event of the unauthorized use of your Canadian-issued MasterCard card. Click here to view this Commitment on the MasterCard® website.