Accessible Banking

Striving to be the bank of choice for people with disabilities

In addition to our standard offerings, TD provides the following products, services and facilities for those with disabilities:

Across North America:

  • 100% of our bank machines have audio capability.

In Canada:

  • We launched a new Web accessibility tool to improve the online banking experience for customers who have visual impairments or where English is not their first language.
  • Bank documents, such as credit card statements and personal cheques, are available upon request in formats such as large-font and Braille at no additional charge.
  • We produce electronic large-font versions of popular brochures.
  • Generic large-font and Braille business cards are available in all customer-facing locations.

TD has developed an internal design standard that ensures all new premises are fully accessible. At the same time, we’re working to retrofit older facilities.

  • In Canada, we completed 79 retrofit projects at retail branches and investment centres to provide designated barrier-free parking spaces, sidewalks and/or ramps, automatic door operators and accessible entrance vestibules and night deposit boxes.
  • In 2009 25 sites were renovated at a cost of $797,274. Since the project’s inception in 2006, we have spent $6.5 million renovating 197 sites. We plan to renovate an additional 62 sites in 2010.
  • In the United States, we completed 89 renovation projects to improve accessibility.