Product Responsibility

GRI Ref. # Standard Disclosures   Location/Notes
DMA Management approach, goals, performance, policies, contextual information included Customer
Customer Health and Safety
PR2 Incidents of non-compliance with health and safety regulations and codes included Conduct and Ethics
Customer Protection
Product and Service Labelling
PR4 Incidents of non-compliance with regulations and codes re product and service information and labelling included Conduct and Ethics
PR5 Practices related to customer satisfaction, including results of surveys included Customer Feedback
Marketing Communications
PR6 Programs for adherence to laws, standards and voluntary codes related to marketing communications included Product Responsibility
PR7 Incidents of non-compliance with regulations and voluntary codes concerning marketing communications included Product Responsibility
Customer Privacy
PR8 Substantiated complaints regarding privacy breaches included Customer Protection
Compliance
PR9 Significant fines for non-compliance with laws and regulations concerning products and services included Conduct and Ethics
DMA = Disclosure on Management Approach