Collecting, sharing, disclosing and protecting your personal information

Sharing information within TD

We are committed to legendary customer service. We strive to give you streamlined services, eliminate repetition and annoyances for you. To help us manage your total relationship with us, we share your information within TD (except where the law doesn't allow it). In some cases, this includes sharing your information with our affiliates in other countries.

We may share your information within TD, including sharing with our affiliates, in Canada and outside of Canada, for these purposes:

  1. to manage your total relationship within TD. Including servicing all your products and services and maintaining consistent information about you. This also includes if you exhibit signs of diminished mental capacity which may affect your ability to make financial decisions

  2. to understand your needs and give you personalized service

  3. to identify trends to improve our products and services

  4. to manage and assess our risks and operations. This includes to collect a debt owed to us by you

  5. to comply with legal and regulatory requirements

  6. to allow other businesses within TD to tell you about their products and services

If you do not want other businesses within TD to contact you about their products and services, please:

  1. contact us by phone 1-866-222-3456 or visit us at any branch

  2. for TDI – the General Insurance Advice Centre at 1-877-777-7136 (University students/Alumni & Professionals) or 1-866-361-2311 (others, general insurance) for TD Insurance for Business at 1-855-724-2883. For life and health insurance, at 1-866-222-3456

  3. for TD Wealth – 1-866-567-8888

  4. for TD Auto Finance – 1-866-694-4392

  5. To unsubscribe from receiving commercial electronic messages from TD, please click here.

You can also limit access to your TD Canada Trust (TDCT) bank profile so that only certain groups within TD have access to your TDCT account numbers and balances. However, exercising this choice will limit the ways in which we can provide you with service. For more information, please contact us by phone 1-866-222-3456 or visit us at any branch.

If we collect your health-related information we will not share it within TD, except as follows:

We may share it with a TD affiliate that insures, reinsures, administers or sells insurance. And it may only be shared for the purposes we describe in this Privacy Policy.

TD service providers

We use service providers for many reasons. For example, they help us serve and communicate with you. They support our business operations, help us develop products, and make service enhancements. They help us to market our products and services. They help us to comply with the law.

TD service providers may only access and use your information to provide the services under their agreement with us. In some cases, our agreements allow these service providers to use the data to improve their service. For example, to develop tools that prevent fraud. We carefully assess our service providers’ security practices. We also require that they keep your information confidential and destroy it when no longer required.

Our service providers include those who support us with:

  1. Technology, such as website hosting, mobile apps, data storage and analysis, our internal systems, security and software, telephone and electronic communications and online advertising.

  2. Customer Service, such as transaction processing, application processes, customer inquiries, insurance products and claims, creating account statements and cards and mailings.

  1. Legal and Financial Compliance, such as accounting, auditing, tax filings, investigations, debt collection, business transactions and legal claims.

  2. Risk Management, such as anti-fraud,credit reporting, insurance information agencies and identity authentication services.

How we use your personal information

We use your information to help us deliver and manage our products and services and for the purposes of serving you and to administer our business.