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Automated decision making
We use various technology tools to help us serve and communicate with you. We also use them to anticipate your needs. In most cases, these tools help, but don't replace, our TD employees in meeting your needs. In some cases, the tools allow us to make decisions about you in real time because the process is fully automated. When this occurs, we may notify you in advance of the decision, for example, in the application process. We will also tell you how you can contact us to learn more about the automated decision process.